GEICO Customer Service Representative Interview Questions & Reviews
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Updated May 23, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 50 ratings 
“Average” Interview
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Interview Experience [?] Based on 50 ratings
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| 1–10 of 50 GEICO Interviews | Sort by |
Customer Service Representative at GEICO
Posted May 23, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2012 in Lakeland, FL (took a day)
received phone interview and have interview coming up in a few weeks. Will be taking skills test, IQ test, and have interview, role playing game to go through.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at GEICO
Posted May 6, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2012 in San Diego, CA (took a day)
Was scheduled for a phone interview, then skills test and 4 interviews were scheduled on a separate day. After that, I was hired.
Interview Questions
Negotiation Details
The start date. They were pretty considerate about this. I was able to negotiate for a much later start date,
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at GEICO
Posted May 3, 2012
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5.0
Very Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2012 (took 4 days)
I had a VERY intense interview process. I applied online and immediately took a personality test and then I got an email to set up an interview. I was able to have my first interview two days after I submitted my application. When I went in for my interview, before I could meet with anyone, I had to take a multi tasking test. This consisted of sitting on a computer and pretending to enter information for a fake company under claims, service, or sales. You have 60 sec to answer the call or the email and 90 sec to enter all the necessary info. You are not expected to get it all right but to get the important stuff entered in. You also have to take a typing test. I typed 64 wpm and passed I don't know what is req. to pass though. If you pass both tests then you get your first interview, if not, you don't get to move forward and will have to wait 6 months to apply again. I was able to get my first and second interview all in the same day. They asked basic interview questions and go over your work history and experience. After my second interview I set up a 3rd interview for a few days later. The third interview consisted of role play. I had 20 minutes to read over a packet with a fake company in it and I had the role of a customer service rep (the position I applied for) I had to go over all the info and read the profiles of potential clients that were going to call. I think there were 6 profiles I had to read. The interviewer went into another room and called me from another phone playing the role of one of the six clients. He did this 3 times all different types of calls. I did not know what to expect but all I did was make sure I said yest to whatever the client requested and made sure to leave them satisfied. After the role play I was able to have my final sit down interview where I was offered and accepted the position
Interview Questions
Negotiation Details
I just advise you to be very flexible and let them know you are the best candidate for the position because of whatever good qualities your possess.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at GEICO
Posted Apr 12, 2012
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1.0
Very Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Dallas, TX (took a day)
Sent in an online application and was called for an interview. Along with several others, filled out more paper work, took online quizzes and was then called for an individual interview. The young woman that interviewed me told me she needed to see my income tax return to verify I actually made what I had reported in my resume. I told her that would not be a problem and she laughed at me. I'm not really sure what she was concerned about or found funny. She was very unprofessional and I was not impressed with her. She seemed bored and distracted.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at GEICO
Posted Mar 17, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2012 in Virginia Beach, VA (took a day)
it was easy. and quick turn around time to have application reviewed and recieved a phone interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at GEICO
Posted Mar 8, 2012 — 1 of 1 people found this helpful
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5.0
Very Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2012 in Coralville, IA (took 2 days)
The interview was extremely time consuming. I received a 30 second phone call asking me to come to an interview--the position was not discussed at all on the phone, I was just told to come in for an interview. At the beginning of the interview, I was asked to read a brief summary of the positions offered at Geico and directed to answer questions on the back of a company brochure. Next I watched a fairly generic video about Geico. The video was awful--super boring and the cinematography was horrible. The lens of the camera kept wobbling around, which made it look like people were floating around on a cloud in the room. For a company with so much money, I expect better advertising.
Then I completed a typing and mock job computer test that consists of fake phone calls by customers with insurance concerns; you have to listen to a mock call and simultaneously enter information into the database. It's nervewracking, but they don't expect that you will be able to do it perfectly. After that, you fill out a 118 question personality assessment to see how well you "fit" the role of a customer service representative.
If you pass the computer testing, you will have three more interviews. One with Human Resources, another with a manager, and the last with a call center supervisor. You will also "jack in" with a rep. before your last interview.
The interview questions are totally vanilla--exactly what you would expect. Why do you want to work for Geico? How do you stick out from the other candidates? Describe a time when you were unhappy with a situation at work? What was the outcome? What three personality traits do you possess that will make you successful in this position? How have your other positions been similar to the one you are applying to now? How do you think you will deal with irate customers? Can you handle the hours? Do you anticipate any issues with being late or unable to come to work, especially in the next few months? How long do you see yourself working in this position? Describe a time when you gave exemplary customer service. They will also read some quotes on ethics and ask you how you feel about them. Anyway, blah, blah, blah. None of the questions are difficult if you know your work history and can bull a little.
To prepare for the interview: Go over behavioral interview questions. Know your work history. In particular, be able to refer to specific instances from previous jobs--"There was one time when..." or "I was unhappy with...and this is what I did to resolve it..." "Customer Service is like _____ because I got to +++"
After the interviews, there is a background check that includes employment history and credit, as well as a physical to "make sure that you can meet the physical demands of an office job", and then there is a drug check. I failed one of these, not sure which one, and guess what? I don't even care because after all of this I didn't even want the job anymore.
In general, this interview process was a pain in my arse and totally not worth what the company was going to pay me. Not to mention that I felt like I was being scrutinized by big brother--who in the heck makes their employees go through a physical and a personality test?!? I felt like I was being put through the ringer. The whole process was kind of degrading and little bit dehumanizing. I wouldn't recommend it if you have a shred of integrity that you want to hold on to.
Another point to consider is the: Almost every person working there was overweight, the lighting was horrible, and the calls are back to back. The pay isn't that great and a lot is expected of you. You cannot be late or miss any work for the first six months, and the hours are weird. It is a high stress work environment and your supervisors might be as intense as the ones I met (One of them didn't look away once during the interview--I felt like we were playing the staring game--and I totally lost).
I'll put it this way: YOU CAN DO BETTER!!!
After 6 hours (over the course of two days)
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Presentation, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at GEICO
Posted Feb 29, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 (took a day)
I applied online and had an email the next morning to schedule a phone interview. The phone interview consisted of a woman talking to me about the three available positions and which I would like more and all their details. Then she asked me a little about my past employers and why I was no longer with each one. At the end we scheduled a day for me to come in and go through their testing process. I had gone through this process two years earlier and failed the initial computer test due to time limit.
The testing at Fredericksburg Geico was done on a computer. It began with a series of personality questions. Then an insurance office simulation test which was like a multi tasking game alternating between listening to calls/ reading emails, recording as much information as possible and a speed typing test. The directions explain that this simulation is intended to go fast and no one is expected to finish everything. I was nervous at first but once it started I enjoyed the challenge and had fun. After the computer testing finished I watched a video about Geico employment and opportunities. Then sat in the waiting room for almost an hour since most people were on lunch breaks (don't schedule testing around lunch time).
I was called in to do a 1:1 interview. Basic questions about past employers and my interest in Geico, where else I had applied. Then I was taken to a small room with a phone and packet of information. I had twenty minutes to study and the phone simulation began. My interviewer called three different times pretending to be customers of the company described in the packet with concerns or complaints and my role was to talk them through any problems and explain any additional offers they might be interested in. This was the test I had been most nervous about but I was surprised at how smoothly it went. To prepare I had highlighted what I thought were important phrases and sales strategy in the packet. After the first two calls were easy customers I knew the third would be the difficult customer described in the packet and had a minute to prepare before it began. At the end of each call the interviewer would call (as herself) and ask how I felt I did or what I'd do different. After the third call and review call she came back to walk me out and said I'd hear back by the end of the week.
All in all the whole process was not as bad as I had originally thought. It was challenging but not terrifying like I'd heard from others who went through it or work there. I also had a connection with one of the managers whose relative had encouraged me to apply and offered many times to put in a good word as soon as I made it through testing. Unfortunately this did not get me a position at Geico. I received the rejection email Friday afternoon after four pm. I'm not sure if I'll reapply after the six month waiting period but I will say that Geico sounds like a great career opportunity and I know a lot of people happily employed there and only one who didn't like their job. Hope this helps someone else.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at GEICO
Posted Feb 24, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2012 (took a day)
I was first contacted for a phone interview shortly after I submitted my application online. I had applied for the same position 2 years ago so I could skip the computer assessment testing. After the phone interview (which I aced), I was invited for a face-to-face interview in Woodbury. After the loooooooooong drive, and almost 2 hours of waiting around, I was asked a battery of situational questions. It ended as quickly as it started, and I didn't get the job. So far I'm 0-2 with this company. All right GEICO, I get the hint.
Interview Questions
Other Details
I Applied Online.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at GEICO
Posted Jan 3, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2011 (took 1 week)
applied online, received an email next day to schedule phone interview. HR person called,conducted phone interview, put me on hold for 5 mins maybe, and told me to come for skill and/or other tests. I passed computer test( had no clue when it was "practicing" and when was "for real"), had one on one interview, passed that too, and was asked to do mock call test. called me next week, told me that i passed that too, and if im interested to come and do job shadowing, and have an interview with department manager (final one).
Interview Questions
Negotiation Details
you dont negotiate here. take what they offer you, or look for another job. REALLY
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at GEICO
Posted Dec 24, 2011 — 1 of 1 people found this helpful
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5.0
Very Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2011 (took 3 weeks)
I applied online, got an email the next day requesting a phone interview. The phone interview was pretty generic, she asked me about my most recent employer, she described the schedule and pay at Geico and asked if I had any problems with it. She noticed I applied at Geico over a year ago and didn't follow through the interview process at that point and took another offer of employment. She drilled into me why I didn't follow through with Geico's interview when Geico paid more than my current employer. I explained how I was dealing with my husband's militay schedule and one car in the family. She passed me on to the skills/personality and scheduled it for the next week.
The skills testing wasn't as hard as I expected. I've taken numerous skill testing for other employers during the application testing so this was a little easier than Ive experienced. The typing was easy for me too, since I type with a 60 wpm and 99% accuracy. The skill/personality testing started around 8:30am and we were done around 10:30am. We were notified that we passed the test and we had to wait to speak 1:1 with a HR recruiter.
The 1:1 started really cold and impersonal. Some of the questions were "Describe a time when you had to go above and beyond." "Decribe a time when you couldn't please a customer." "What are your educational goals?" "Why didn'tyou finish your bachelors?" "Why do you think it would be easier to go back to school while working at Geico than your current employer? Doesn't your current employer offer tuition reimbursement? DO YOU think this job is going to be easier than your current job?" It didnt stop. She kept firing questions and I just tried to remain upbeat, smiling, and personable even when the interview felt cold and impersonable. She asked me again why didnt I follow through with Geico's interview process over a year ago and took another employment offer instead. She asked repeatedly if I would have a problem with Geico's schedule, pay, or if I needed any time off in the next 6 months.
About 12:30pm, after 2 hours of interviewing, she opened up a little bit and started talking politics and I basically she agreed with her because I had no idea what she was talking about. She said we were going to go to the role play part. She gave me a packet of information, told me to read it and she will call me in 20 minutes to start the role play. There was 3 role play situations. The first was someone calling to cancel their subscription, second was someone calling for information, third was someone calling to find out why their rate increased. I thought it was difficult and that I failed miserably. But she said I passed and she wa going to pass me on to the next part...by now it was 1:45pm ish and I had been in her office since 10:30am.
I had to reschedule the next part a week later because they didnt have any "appointments available." That concerned me a little but I didnt really have an option. The job shadowing was really awesome, I shadowed an employee for a little over an hour. The manager came back for me and we went into his office for the last interview. He was a little more personable than the HR rep but he kept yawning throughout the interview which I thought was unprofessional and showed a lack of high energy. He asked 'Why Geico', What I thought was the most challenging part of the job, and AGAIN if I had anything scheduled and needed time off in the next 6 months, if I had a problem with the schedule or pay. He said he would call me later that day or the next day.
I called the next day (Friday) since I didn't hear anything, and I called 2 days later (Tuesday), since I stil didn't hear anything or get a rejection email. Both times I called they told me they were still considering and would let me know soon.
Finally, a week from the interview and job shadowing, and 3 weeks into this process, I got a call back and they asked AGAIN if I had a problem with the schedule or needed time off in the next six months. Then I was offered the job and they scheduled a day for me to come in for the drug test.
Interview Questions
Negotiation Details
n/a
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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