GEICO
3.0 of 5 685 reviews
www.geico.com Washington, DC 5000+ Employees

GEICO Customer Service Representative Interview Questions & Reviews

Updated Apr 15, 2014
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Getting the Interview 

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Interview Experience 

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31%

Interview Difficulty 

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1 person found this helpful

Accepted Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Anonymous Employee
New York, NY

I applied online and interviewed at GEICO.

Interview Details – The process is easy because there is high turnover with the company. Just make sure you answer the question in a way that shows you are receptive to criticism and that you can adapt to a changing environment. one phone interview and then face to face. The job was offered to me on the spot so not difficult at all

Interview Question – why should we hire you   Answer Question

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1 person found this helpful

Accepted Offer

Neutral Experience

Customer Service Representative Interview

Anonymous Employee

Interviewed at GEICO

Interview Details – VERY long process, a few computer testsw and alot of rounds with supervisors and managers, asking the same type of questions

Interview Question – The mock phone call trying to calm the customer down   Answer Question

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1 person found this helpful

Accepted Offer

Neutral Experience

Customer Service Representative Interview

Anonymous Employee

Interviewed at GEICO

Interview Details – Apply online. Called in for basic skills testing (wpm, taking notes, etc.). Simple interview to review job history, goals, etc. Job specific interview to gauge interest, skills. Assessment. Management interview. FULL DAY PROCESS. Pack a lunch!!

Interview Question – The assessment was unexpected, but they are basically looking for how you respond to a customer and follow basic instructions/guidelines.   View Answer

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Accepted Offer

Neutral Experience

Very Difficult Interview

Customer Service Representative Interview

Anonymous Employee
Woodbury, NY

I interviewed at GEICO in December 2013.

Interview Details – It's a very lengthy process. Not well organized and it's clear.

Interview Question – The phone experience is the worst part. They pretend to be different customers and you have to have the right infliction in your tone. It shows you what the job is really like.   Answer Question

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Accepted Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Anonymous Employee
Poway, CA

I applied online - interviewed at GEICO in March 2013.

Interview Details – Started out with an online application, GEICO mainly works with referrals and will call you back immediately if you were referred from a current employee. It starts out with an email indicating the best time to call you, the phone conversation is pretty mundane basically wanting to hear your "phone voice" since this is a call center they want to know how you sound. Next step would be the actual interview, which is an all day event. Starts out with a computer proficiency test if you pass, you're onto the actual interview, then a mock call is set up where act like you're a customer service rep, then onto the phones to connect to tenured agents and hear what they sound like, which lasts for an hour, possibly longer if they forget and last but not least, another INTERVIEW with someone else! If all goes well the last person you interview with will be the one who hires you.

Interview Question – Mock call.   Answer Question

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Accepted Offer

Neutral Experience

Very Difficult Interview

Customer Service Representative Interview

Customer Service Representative

Interviewed at GEICO

Interview Details – The entire process was absolutely grueling. From application to offer, it took about a week. You start with computer testing after an initial phone interview, then interview with HR. If they decide they want to move forward, you sit with an agent who does the job. Once you sit with them for an hour, you interview with the department supervisors. You are then selected from the pool that was interviewed by them.

Interview Question – Would you be opposed to being micro-managed?   Answer Question

Negotiation Details – No negotiation. You pick a shift, and you are told a salary.

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No Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
New Haven, CT

I applied online and the process took a day - interviewed at GEICO in August 2013.

Interview Details – Went for interview at the Orange CT office. Interviewer was nice and explained the job and salary. Then the interviewer brought up the subject of benefits, stating health insurance was not offered and that "all the ladies here have spouses and are on their insurance". Decided to stick with my current job.

Interview Question – No difficult questions were asked.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Lakeland, FL

I applied online and the process took 1 week - interviewed at GEICO in January 2014.

Interview Details – Simple interview, first on the phone that I scheduled myself, then in person at the call center

Interview Question – Sell me a service   View Answer

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Poway, CA

I applied online - interviewed at GEICO in March 2013.

Interview Details – It was very long process ...the questions weren't hard at all

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No Offer

Negative Experience

Customer Service Representative Interview

Customer Service Representative
Dallas, TX

I applied online and the process took a day - interviewed at GEICO.

Interview Details – Take an online personality test. Then take another set of computer simulated tests.
No matter how smart or how great your IQ is, you are just a score and a number.
Failed the test. And that was a good thing. If you would have gotten a job, you will just be a lowly call center employee, you will be reduced to just stats and not a human being. Got a better paying job a few weeks after.

Interview Question – No interview from a human person.
All computer based tests
  Answer Question

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