GEICO

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GEICO Customer Service Representative Interview Questions

Updated Jan 29, 2015
Updated Jan 29, 2015
127 Interview Reviews

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Interview Experience

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1 person found this helpful  

Customer Service Representative Interview

Anonymous Interview Candidate in Getzville, NY
Anonymous Interview Candidate in Getzville, NY
Application Details

I applied online. The process took 1+ weekinterviewed at GEICO in August 2013.

Interview Details

It started with an application online. I received an E-Mail a few days later to set up a phone interview. After the phone interview I was sent down to the Geico building to take a multi tasking test and personality test. After I passed those, I was sent to do a role play with the Human Resources Worker, and after I passed that, I was sat down to do an interview with the Human Resources worker. After that, I was set up for a 1 hour job shadowing and then an interview with the Customer Service floor manager. They were all very friendly and the interview questions were basic.

Interview Questions
  • How to deal with upset customers, why do you want to work for Geico, why would you be a good fit here, etc.   Answer Question
Negotiation Details
No negotiation. I was told the salary, position, and picked a schedule during my previous interviews. You just get offered the position, and have to take a drug test and have a background and credit check done.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for GEICO

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Anonymous Interview Candidate in Indianapolis, IN
    Application Details

    I applied online. The process took a weekinterviewed at GEICO in August 2013.

    Interview Details

    The process was long but quick, I had a phone interview, a computer test and then a role play. I think the people at Geico were friendly and seemed interested in working to get you hired. The pay was good, you did not get to pick the shift you work.

    Interview Questions
    • The most difficult part was the role play, I was not sure what to expect and did not do well.   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New Haven, CT
    Anonymous Interview Candidate in New Haven, CT
    Application Details

    I applied online. The process took a dayinterviewed at GEICO in August 2013.

    Interview Details

    Went for interview at the Orange CT office. Interviewer was nice and explained the job and salary. Then the interviewer brought up the subject of benefits, stating health insurance was not offered and that "all the ladies here have spouses and are on their insurance". Decided to stick with my current job.

    Interview Questions
    No Offer
    Easy Interview
  3. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at GEICO.

    Interview Details

    There are three parts to the interview. The first interview consists of a multi-tasking test. If you pass then you can interview and if they like you then you get to be invited to the 3rd part of the process where you have to study a manuscript and then answer Irate phonecalls from "customers."

    Interview Questions
    • The most difficult was the phone calls from the hiring managers that are looking for the future employees to understand main themes of the fake company. For instance, "Will my insurance go up because I have made 5 claims?" If the manuscript says that it will go up you have to explain to the "customer" that it will go up but that having them covered is still the best option because it would have cost him x amount of dollars if he had done it by himself..."   Answer Question
    Declined Offer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Anonymous Interview Candidate in Indianapolis, IN
    Application Details

    I applied online. The process took 2 daysinterviewed at GEICO in July 2013.

    Interview Details

    Applied online had a short phone interview and then had to wait 3 months to have an onsite interview and testing! 4 of us went into testing room, 3 of us passed on to an interview. Waited 1 1/2 hours for the interview. People who passed the interview were brought back out front to schedule role play the others were shown to a back door and told they would hear in a couple of days.

    Interview Questions
    • I had already explained to the interviewer that I had run my own business for the last 22 years and he still asked me Describe a time when you disagreed with your boss and how did you handle it. I told him again I was the boss. I then went on and said however if that would happen to me now I would handle it like this etc. It seemed to me that my being a previous business owner was a huge negative point with him!   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lakeland, FL
    Anonymous Interview Candidate in Lakeland, FL
    Application Details

    I applied online. The process took 3 daysinterviewed at GEICO in July 2013.

    Interview Details

    Applied via internet, was scheduled for a interview via email on a specific date at a specific time, with all respect they did state "Please understand that some interviews could start up to 15 minutes after the scheduled time due to interviewer availability". I waited for 1 hour for phone interview.

    I have never heard from them, they have total lack of respect and disregard for potential applicant pool, given current scenerio I wouldn't consider them as an employer as undependable.

    No Offer
    Negative Experience
    Easy Interview
  7. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at GEICO in June 2013.

    Interview Details

    There are three parts to the interview. The first interview consists of a multi-tasking test. If you pass then you can interview and if they like you then you get to be invited to the 3rd part of the process where you have to study a manuscript and then answer Irate phone calls from "customers."

    Interview Questions
    • The most difficult was the phone calls from the hiring managers that are looking for the future employees to understand main themes of the fake company. For instance, "Will my insurance go up because I have made 5 claims?" If the manuscript says that it will go up you have to explain to the "customer" that it will go up but that having them covered is still the best option because it would have cost him x amount of dollars if he had done it by himself..."   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tucson, AZ
    Anonymous Interview Candidate in Tucson, AZ
    Application Details

    I applied online. The process took 2 daysinterviewed at GEICO in June 2013.

    Interview Details

    Long process, but worth it was offered job for tucson office.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tucson, AZ
    Anonymous Interview Candidate in Tucson, AZ
    Application Details

    I applied online. The process took 2 daysinterviewed at GEICO.

    Interview Details

    The hiring process is very long.

    Interview Questions
    Accepted Offer
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at GEICO in March 2013.

    Interview Details

    It's a long process

    Interview Questions
    • Can you tell me about a time you struggled to reach a goal?   View Answer
    No Offer
    Average Interview

See What GEICO Employees Are Saying

 Former Auto Damage Adjuster in San Antonio, TX

Pros: “- Excellent training program to learn the aspects of auto damage repair. - Ability to work in various locations to gain hands on experience to the auto repair process. - Great…” Full Review

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