GEICO

  www.geico.com
  www.geico.com

GEICO Interview Questions

Updated Nov 18, 2014
Updated Nov 18, 2014
671 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Claims Management Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 3 weeksinterviewed at GEICO.

    Interview Details

    I was chosen to interview from campus recruiting. There were quite a few steps. There were two phone interviews, an in-person interview/testing, and a final interview. Honestly, I thought it was a little excessive. The testing isn't very difficult, but it can be a little confusing especially with all of the paperwork. They chose to offer me the position and I accepted it.

    Interview Questions
    • The questions are pretty much all behavioral. The most difficult part is the simulation/testing.   Answer Question
    Negotiation Details
    There is no negotiation. They offer you a specific number and you either take it or don't.
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The descriptions of the interview process here are generally correct. I made it through the first level of the interview process and took the reading comprehension and spacial relations test remotely from my home by computer. I got the sense that I did reasonably well on these parts of the process and the person who administered the test seemed to confirm this. I was told that another person in HR would be evaluating my application and that GEICO would be getting back to me several days later. Unfortunately I received a generic rejection email stating that my background did not meet their current needs. It acknowledged that I might be curious as to the reasons why they were not interested but stated that it was company policy not to disclose these reasons. It indicated that I could apply to GEICO again after six months.

    Interview Questions
    • The tests had more questions that I could answer. Beyond this, I do not wish to go into detail as I made an undertaking concerning confidentiality before I took the test.   Answer Question
    No Offer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at GEICO.

    Interview Details

    Pretty much applied then recieved a email the following day to set up a phone interview then they ask you to come in if they think you are a fit for Geico for pre employment.

    Interview Questions
    Negotiation Details
    You would basically do your best and know gow to multi task
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Management Development Program Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at GEICO.

    Interview Details

    I had about four total interviews that all went through essentially the same questions each time. There was also a computer test which was really easy unless you have an IQ of 50 or less. I also completed a role playing assessment which I nailed since I had already been through this process 10 years ago and it was the exact same scenario in the role play. The recruited seemed like a nice guy and even up until the end told me that I was almost certain to be hired since I had done the job previously. I was also told this by the local management team that administered the role play assessment. The final interview was a phone interview with the regional director, regional manager, and the director of the manager development program. They asked the same questions I was asked on the previous interviews. The regional manager wasn't even paying attention during the interview as you could clearly hear him carrying on a conversation in between putting his phone on mute. A few days later, I got a generic email that I was not offered the position. The recruiter left me a message that he was in shock and offered me a job where I would need to move to a rural area 4 hours away, but I would need to do one more interview. No thanks. GEICO does not give a you know what about its employees anyway and is only concerned about being the low cost ***cough****CHEAP****cough*** provider. I'm probably better off.

    Interview Questions
    No Offer
    Average Interview
  6.  

    MDP Interview

    Anonymous Interview Candidate in Tucson, AZ
    Anonymous Interview Candidate in Tucson, AZ
    Application Details

    I applied online. The process took a weekinterviewed at GEICO.

    Interview Details

    Phone screen and then in person interview with testing and personality assessment, Panel interview with RVP, AVP, and other management. Standard style interview. 3 interviews for overall process.panel interview includes a presentation on what leadership means to you and must be 15 minutes or shorter.

    Interview Questions
    • None all were pretty standard. Prepare your experiences so that you can answer their questions   View Answer
    Negotiation Details
    Non- negotiable
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Benefits Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at GEICO.

    Interview Details

    There are 7 steps to the hiring process. I found them to be too long and drawn out. The first is a phone interview, then they invite you in to take a computer exam, afterwards you meet with various people and interview for the position.

    No Offer
    Positive Experience
    Average Interview
  8.  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate in Katy, TX
    Anonymous Interview Candidate in Katy, TX
    Application Details

    I applied online. The process took 4 weeksinterviewed at GEICO.

    Interview Details

    Entire process took about 3-4 weeks, started an application online which resulted in a 20 min phone call interview. After the interview I was emailed a link for a timed test online...which i passed and moved on to the on site interview/assessment test with role playing involved... Granted it is very difficult and they put a lot of pressure on you.... But if you are suited for the this job you will pass this test...Geico is sending you off for 3 months of training flight/hotel/transportation covered...nothing wrong with assuring their investment doesn't go to waste. After I passed the test i came back to the Geico office to have an interview with the HR hiring Manager who asked me a series of questions about experience and why I applied for this job, pretty straight forward. After I left i got a call about an hour later saying I got the Job... i went back for background check/drug test/ credit check...

    Interview Questions
    Negotiation Details
    Straight forward $40k starting and you move up after training depending on your performance in the field.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at GEICO.

    Interview Details

    Applied online, received e-mail with an hour, and scheduled phone interview for the next day. The phone interview was mainly basic questions about past employment, availability, etc. Most of it was being informed on the pay, attendance policy, training class start date.

    Interview Questions
    • What would your most recent employer say about your attendance?   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  10.  

    Former TCR1 Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took a dayinterviewed at GEICO.

    Interview Details

    Marathon of an interview for new office opening. It starts with testing. The testing consists of a typing test, a simulation that is closely related to multitasking on the job, and I think it also included a grammar test. This testing lasts about 15 minutes.

    If you pass, then you go to the next test, a question and answer interview. You answer questions like what you know about the company, if you were an animal which would you be, naming a time when you handled a difficult customer and what you did to resolve it, naming a weakness you have, and describing a time when you had to resolve a conflict...etc. If you want to be successful, take time to buy a clear binder and type out the questions and answers and place them in the clear front slip of the binder. This trick has got me an offer from ACCC, Allstate, GEICO, and RMS within two weeks and makes you think out the answers.

    If you pass the initial interview, then you do role play. The interviewer will give you about 25 minutes to look over a fictitious policy and conditions within it and also there will be other folders filled with fictitious customer's info in them. The scenario entails the interviewer calling you from another room and you handling her call on behalf of the fictitious company you represent as she plays as though she's different customers. You have to answer the fictitious customer's questions and do this promptly and utilizing the customer's specific folder to resolve setting up their services. This can be challenging, just don't be afraid to put the interviewer on hold.

    If you pass this part you meet the site's director, if you make it here you probably have the job so long as background is ok and you do not answer his/her question's stupidly. He/She will ask standard interview questions like: what did you do at your last job, name a time when you had to give a customer bad news, and may ask you do you feel as though you can handle the job.

    If you pass this, (since my office was so new my hiring class did not get this step because there was no one to sit with) you get to sit and observe an adjuster doing the job. Take notes! Ask what system they are using, how many claims they get, what they find most challenging... etc.

    If the above steps are passed they will likely tell you that you have the job on the spot, go over benefits, and have you sign forms for a background check. Drug users take note, the drug test uses hair samples and not urine.

    The process took 6 or 7 hours and is grueling like the job, therefore if you pass you will know what to expect. Enjoy.

    Interview Questions
    • If you could be any animal what would it be?   View Answer
    Negotiation Details
    You take what you get, no negotiation.
    Accepted Offer
    Negative Experience
    Difficult Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Virginia Beach, VA
    Anonymous Interview Candidate in Virginia Beach, VA
    Application Details

    I applied online. The process took 3 daysinterviewed at GEICO in November 2014.

    Interview Details

    I applied online one evening and got an email early the next morning asking me to select a time for a phone interview. The phone interview just consisted of the guy asking me if I could work the hours, how many times I'd missed work in the past year, how training works. Things like that. Not a lot was asked of me as an individual at that point. It was Friday afternoon and he said he could bring me in early on Monday morning for an interview. I got an email detailing the day's interview itinerary and cleared my schedule for a few hours.

    The first thing they ask you to do is take a computer test. Basically, you're doing a simulation of customer calls and a typing test. You do it twice. It starts with thorough instructions. *Familiarize yourself with the tabs.* That's the best advice I can give. The simulation is you filling out forms for claims, service and sales calls or emails. Each call/email is 60 seconds with a timer on top. Fill out what you can and submit within 60 seconds. It's basically in order every time, although sometimes it's in order by the tabs, which can be out of order. I feel like they were all grouped by tab, though, so you were never switching back and forth too much. This is why it's important to remember what's on the tabs. That, in itself, is pretty intuitive. First page is name, number, location, etc for all. Second may be claim info. Third may be pay. Depends on if it's a sales, service, or claims call. So, again, to be successful, familiarize yourself with those tabs. You get to practice first. After that simulation, you do a typing test. I think it's better to go slowly and be accurate, because you can't go back and correct the word after you've spaced. I read online they want you to have higher than 25wpm, which is pretty achievable, so take your time. Then you do the simulation again and another typing test. Very easy. Everyone in my group passed.

    Next is the interview with the HR person. The questions are things like, "Tell me about a time when you dealt with an unhappy customer," "Tell me about a time when you needed improvement," "Tell me about a time when you needed to reach a goal." My interviewer went over my job history and commented on how many jobs I've had. I've worked more than one job at a time in the past, and I guess that's bad? The interviewer types in what you're saying, so have your corporate answers all shined up and simple.

    Interview Questions
    • My interviewer entered my information wrong, so he challenged a few of my answers regarding my work at another company regarding sales goals per quarter, until we uncovered that he'd made an error and we got on the same page. I was surprised to be interrupted/challenged in an interview.   View Answer
    No Offer
    Negative Experience
    Easy Interview

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