GEICO Interview Questions

Updated Oct 28, 2014
Updated Oct 28, 2014
655 Interview Reviews

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at GEICO in October 2014.

    Interview Details

    I applied at the Geico website and took the personality survey. I made my answers match up to the most positive answer choices and got an email from HR within 24 hrs to schedule a phone interview. HR was timely and called within 1-2 mins of scheduled time. I was asked why I wanted to work at Geico and where else I was applying. After showing a real interest in the company I got email from HR stating for me to call in to schedule testing and interview day that was to last between 3-5 hrs. I took off a day from my currnet job to go in because the process looked really long and I did not want to prolong any longer than needed.

    I came in and about eight of us were computer testing. After passing test, waited for interview with HR team and did well enough to move to the roll play part of interview. Passed the roll play with same HR manager and was moved to next phase. I had to wait 1.5 hours because it was lunchtime, so left and came back. Did shadowing of current rep on project that I would be working and then interviewed with to team managers in the department. They asked how my experience would lead to success at Geico and would I be comfortable working the hours they were hiring for. Since I wanted a pay raise, I can work any hours they needed. Overall, not most desirable but left flexibility for other stuff when off.

    I was waiting to move on to the background check and get my "you're hired" letter and go home. However, I was asked to interview with the two department managers. I was asked would I be okay with the repetitive calls and having to talk to a lot of people back to back without any real break in the monotony. I was ready and reassured them of my desire to make a lifelong career in the Geico ranks.

    They asked about where else I was applying. I guess they felt i would leave for another job because I said I was looking at jobs with the federal government and science and technology jobs. I know they spend a lot of money paying for you to be a licensed auto insurance in like 5 states or however many are required for your region. I understand that they want to protect their investment and want to make sure you are not going to run as soon as something better looking comes your way. I also understand that they want someone who is going to be competent.

    I was reassuring and confident that i could do good things once hired. I got the "you will here from us in the next few days" at the end of a long day. I did hear from them within 24 hours with a "thank you for taking interest in our company" and "apply back in 6 mos." Like I wrote earlier, I understand why they want to protect their interest. I don't understand why it takes them a whole day of time to say, "if you have a bachelors in anything other than business or liberal arts majors, then you should apply to our other positions or other companies."

    Overall, I lost a day of pay and was exhausted at the end of the day. I interviewed for jobs that paid more and were a fraction of the time shorter. Hopefully, Geico will shorten its process, but i imagine it won't happen anytime soon. This has renewed a fire in me to really pursue jobs that would take advantage of the skill set i have (What Color is Your Parachute book by Richard Bolles) and not stop until I have a job that benefits me, careerwise and building my skill set, and benefits the company.

    Interview Questions
    • How long do you think you could see yourself in (or be satisfied with) this position?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  2.  

    Management Development Program Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at GEICO in October 2014.

    Interview Details

    From what I understand basically there is a first round interview which typically takes place over the phone (or at least mine did). They lady was very nice and they ask a lot of questions about your resume so be ready for that. Also she asked a lot of questions about leadership. My advice is to be confident and use the STAR technique (Situation, Task, Action, Response) to answer all the questions. Also if at all possible make sure to be very flexible about having to relocate.

    I have heard that their will most likely be a second round interview and a assessment but have not got that far yet.

    Interview Questions
    • Where do you see yourself in 5 years? what about 10? If hired could you see yourself spending your whole career at GEICO?   Answer Question
    Declined Offer
    Positive Experience
    Average Interview
  3.  

    Auto Damage Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 daysinterviewed at GEICO in October 2014.

    Interview Details

    After applying, I received an email asking to schedule a phone interview. The phone interview lasted less than ten minutes. During the interview they ran through some questions such as, "are you interested in this kind of job", "are you willing to dedicate time in our training process", "awareness of safety precautions", and etc. I was actually not interested in this job so I don't think I sounded too confident in this position. If you are wanting this position, please review the job description! They said traveling expenses to train out of state is paid through Geico!

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
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  5. 7 people found this helpful  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 daysinterviewed at GEICO in September 2014.

    Interview Details

    The hiring process is 5 steps. Initial phone interview where a recruiter mainly goes over the job details and description and asks a couple of questions confirming your resume details. This is essentially to feel out your interest for the job, lasts about 15 minutes. They then send you a link to do an online reading comprehension assessment and spatial recognition exam. If you pass they schedule a 2nd phone interview. The second phone interview is 30-45 minutes and goes in depth into your resume and job history. They ask typical interview questions, such as "describe a time when you've dealt with a difficult customer" and some specific to the job, such as "say that you wrote an estimate to repair a car door and put 6 labor hours on the estimate, which is the standard labor hours. A body shop manager approaches you and says you are cheating your customer out of a good repair because they need 9 hours to repair the door. What would you say?" etc. They are essentially looking for you to tell them how you would negotiate on the labor hours. If you do well in the 2nd phone interview, they then schedule you at a local express repair location for a role play interview. The role play interview is very in depth and not like any interview I've ever done. You are given 30 minutes plus an additional 5 minutes to go over their provided materials. It's a 20 page packet of papers with instructions, and they have a CD playing along with someone reading what's written in the instructions verbatim that lasts 30 minutes. You're also given other paperwork like fake estimating forms, a town map, a schedule to fill out, and blank checks. Essentially you are a rep for an imaginary equipment repair company and the instructions outline your job duties, how to help customers by explaining the claims process, and how to negotiate with the repair reps. Then they give you fake claims folders and you get to work. They call you on the phone twice, have you call someone once, and have a "customer" come to your "office" and have a "repair rep" come to your "office". One customer and one repair rep scenario they are easy to deal with, and one customer and one repair rep scenario they are more difficult to deal with. As long as you are courteous, call them by their fake names, answer their questions nicely and as accurately as you remember, and negotiate in some way with all the repair reps, you will be fine. The role play might sound a little ridiculous, but if you aren't able to handle most of what they are trying to act out with you, you are not suited to do this job. It's pretty fair of them to go through something like this considering they are going to be investing a huge chunk of company time and money to get you through 3 months of full time paid training. If you pass the role play, they will either schedule you for an interview with a manager when they're available, or have you do the interview right away if a manager's there. That final interview is pretty similar to the 2nd phone interview, but in person. If you get the job, you have to fill out paperwork for a background and credit check, motor vehicle record (to drive company vehicles) and then go for a drug test (hair test) and physical within 72 hours.

    Interview Questions
    • Are you ok with going to bad parts of town to do this job?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  6. 1 person found this helpful  

    Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at GEICO.

    Interview Details

    I filled out the application online and received an email the next day asking me to schedule a phone interview.The interviewer called promptly at my scheduled time. She asked a couple basic questions and about my availability. I ultimately withdrew my application because of the requirement of employees to work weekends, two major holidays, and hours that can be anywhere from 6am- midnight. I just wasn't willing to sacrifice that much time with my family.

    No Offer
    Neutral Experience
    Average Interview
  7.  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Met with HR...the interviewer and l sat in seperate offices and role played different scenarios. I had to pick up phone, respond to anxious customers, angry customers. Lasted about an hour.

    Interview Questions
    Negotiation Details
    No negotiations..all given the same salary
    Accepted Offer
    Negative Experience
    Easy Interview
  8.  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 5 weeksinterviewed at GEICO.

    Interview Details

    H.R. is the worse ever. Took me over 2 weeks to get background approved. I had to show past W2's for conformation that my employement was real. I was off by a month on my resume on a job that was from 7 years ago. I had to write an apology to H.R. telling them I made a mistake.

    Interview Questions
    • The final process they put you through a test, that makes most people freak out and leave. It's a 3 hour pressure test. This company is like a cult, and I highly recommend working for any other company. I also interviewed with 2 other companies for similar position. Their process is nothing like Geicos, it was a breeze compared to Geicos. What an awful company, and terrible H.R.   Answer Question
    Negotiation Details
    No negotiation you take it or that's it.
    Accepted Offer
    Negative Experience
    Difficult Interview
  9.  

    IT Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied online through their company portal. First step was a phone screening interview, which was mostly behavioral. Second step was a on-site interview with that focused on a variety of topics including Software Development Life Cycle and OOP questions.

    Interview Questions
    Accepted Offer
  10. 5 people found this helpful  

    Auto Damage Adjuster Trainee Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 3+ weeksinterviewed at GEICO in September 2014.

    Interview Details

    I am blown away by the extensive process for interviwing for this position. Apparently GEICO makes about a $120,000 investment in each adjuster trainee they hire, so they don't play around (nor should they). I work in insurance at the moment (sales side for another carrier) and applied on line in August. About 2 weeks after I applied online, I got a call from the local manager and had a short 5-10 minute phone interview, basically explaining the position more than getting to know me. I showed up 3 days later for the "blocks" and reading comprehension test. This is REALLY not hard if you have common sense. You get a work sheet that has different 3-D images of blocks stacked on top of each other and you have to note how many blocks each block is touching. You need to go quickly through this, but be accurate. The woman beside me did maybe 4-5 images to my 10 and didn't make it through. Next was a hand out that had about 5-6 different short essays on topics. You read the essay and answer general comprehension questions. SUPER easy, no tricks on it. Just get through it quickly and correctly. Seriously, this was 9-10th grade level skills.

    That was the 1st step. After that I moved on to the one on one interview. Very standard interview questions that GEICO establishes. Tell me about a time you had an upset customer, etc. No surprises or curveballs.

    The toughest and hardest part was the dreaded role play. That is what is designed to get rid of any weak links or people who fluffed through the initial parts. You will get 30 minutes to listen to a cassette tape (yes you red that right) that gives you guidelines for your role as a fictional adjuster for a company. There is also a big packet of templates on the side as well as a typed out transcription of the tape. 1st, after you look at the "templates", place them out of your way. I got tripped up because I thoughtI would need them later (all but the maps and directional grids and one check). The role play is such that after you listen to the tape, you will get a sheet with 5 different incidents and the order/time in which they will come up and materials to help you. Go slow, just breathe. I think the first one was someone who came in a defective piece of equipment that you are evaluating. Be sure to remember that there is damage on the item already and you won't be able to fix the pre existing damage. It is key to ask the person how the damage happened so you can prove you are being profitable. There is a section about mapping your appointments for the day which is pretty fool proof. The two hard parts are negotiating with a mechanic in person and a company rep on the phone. In one of the scanarios the damage is above the value so you have to explain the piece is a total loss and the client gets upset. The other part is negotiating the "surly, rough around the edges" mechanic by discussing new vs used parts, labour charges, etc.

    The role play is pretty exhausting. I'm not going to lie. It is rough. You don't have much time and you have SO MUCH PAPER everywhere. SO MUCH. It is tough to stay organized. They do collect all your materials so keep calm. If you aren't great at time management and thinking on your feet, this job isn't for you so don't waste a month of your life on the interview.

    After that was a phone interview with a corporate recruiter (which was my 1st interaction with corporate) which was straight forwarded. Basically, they are making sure you aren't psycho :).

    Interview Questions
    • I was confused a couple times because the questions would be rather industry specific despite having no background. For instance, there is a question about what would you do if you were supposed to be under 22 labor hours per month (and you are at 21) but your coworkers are at 19? The interviewer was very nice and said that GEICO is an open door company and you can always review your productivity with your manager and ask for any ideas on streamlining your performance.   Answer Question
    Negotiation Details
    Pretty straight forward. You don't negotiate. You get a lower training pay while you are in AD school and after that you go to your base in the low to mid 40s with almost guaranteed raises.
    Accepted Offer
    Positive Experience
    Difficult Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at GEICO.

    Interview Details

    Most people who posted here covered the interview process pretty well. The assessment test is really easy. I went on to the interview with the recruiter and then I was told my info will be passed on to management and will hear back in the next few days.

    Interview Questions
    • Describe a situation where you had to persuade someone.   Answer Question
    No Offer
    Positive Experience
    Average Interview

See What GEICO Employees Are Saying

1 person found this helpful

 Former TA I Claims Adjuster in Lakeland, FL

Pros: “Nice pay. Extensive training. Positive atmosphere.” Full Review

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