Gaylord Palms Resort
Gaylord Palms Resort Guest Service Agent Interview Questions & Reviews
Getting an Interview
Guest Service Agent Interview (Positive Experience; Average Interview)
I applied online and the process took 4+ weeks - interviewed at Gaylord Palms Resort in May 2012.
Interview Details – I had a group interview with 5 other applicants interviewing with 3 managers. The questions were "scenario" based, for example, "Give me an example of when you had to deal with a difficult customer/guest, what was their issue and how did you resolve it?" At the end of the interview they pulled everyone but myself out of the room and offered me the position there on the spot.
Interview Question – N/A. They asked very typical interview questions. Answer Question
Negotiation Details – There was none. It was take it or leave it.