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Genentech Service Desk Analyst Interview Questions & Reviews

Updated May 22, 2014
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Interview Experience  

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Interview Difficulty  

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4 candidate interviews Back to all interview questions
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Accepted Offer

Positive Experience

Difficult Interview

Service Desk Analyst Interview

Service Desk Analyst

I applied through a staffing agency and the process took 3 weeks - interviewed at Genentech in March 2011.

Interview Details – Mass interview process, candidates are placed in teams of 6-8 people with an evaluator for each group. Your group is given several scenarios and candidates are evaluated on how they contribute, interact with the group, and his/her willingness to help and/or participate. Technical knowledge is useful but not necessary. Troubleshooting skills are a plus as well as a good attitude.

Interview Question – There were no difficult or tricky questions. Just be honest.   Answer Question

Negotiation Details – Everyone started off as a contractor for this position, salary was not negotiable.


Accepted Offer

Positive Experience

Easy Interview

Service Desk Analyst Interview

Service Desk Analyst

I applied through a recruiter and the process took 2+ weeks - interviewed at Genentech in February 2014.

Interview Details – Hiring event consisted of about 45 prospective employees.

Everyone was split into teams of about 5-6.

Teams were given scenarios where you work as a team to solve. There are a total of about 5-6 scenarios.

After the scenarios, 1 on 1 interviews are conducted (or 2 managers and you). You may need to wait over an hour for your interview depending on how many people are there.

1 on 1 interview: There were no technical questions at all. Every question asked was based on customer service.
How did you handle a difficult customer before?
Have you had any conflicts with teammates in the past?
What is the most challenging thing you have overcome in the workplace?

Tips
Make sure you speak! Do not let someone else speak for you. Yes this happened where people stayed quiet.
Remember details about your teammates
You are watched throughout the entire 6 hour event so be social and respectful

Interview Question – The hiring process is very straight forward and simple. Most difficult thing for me was waiting about 90 minutes after the group scenarios for my 1 on 1 interview.   Answer Question


Accepted Offer

Neutral Experience

Service Desk Analyst Interview

Service Desk Analyst

Interviewed at Genentech

Interview Details – The interview process take a full day. What to aim to convey: how you can work in a team, how you can problem solve, how you can articulate a solution, how you can communicate overall.

Interview Question – Tell me how you would bake a cake   Answer Question


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Accepted Offer

Positive Experience

Easy Interview

Service Desk Analyst Interview

Service Desk Analyst
Redwood City, CA

I applied through a staffing agency and the process took 3 days - interviewed at Genentech.

Interview Details – A day long hiring event which is first, scenario questions then interview questions. You will be placed in groups of 5-8 people per table and work with them as a group. You will be presented certain questions to answer as a group. They look for customer service and easy ability to explain things.

After that you will be given an interview by typically 2 people. The questions are on a template but there can be additional questions. The less questions you have, the worse it's going.

Interview Question – The interview questions are all customer service type of questions. Show a good personality and an aptitude to learn if you're not technically sound. If you are, show good customer service and personality. Afterwards they decide that day on who will get hired and who won't.   Answer Question

Negotiation Details – A contract company provides you with a rate and you accept or decline. There is no negotiation.

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