Genentech

  www.gene.com
  www.gene.com

Genentech Service Desk Analyst Interview Questions

4 Interview Reviews

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

66%
33%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy

4 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Service Desk Analyst Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through a recruiter. The process took 2+ weeksinterviewed at Genentech in February 2014.

Interview Details

Hiring event consisted of about 45 prospective employees.

Everyone was split into teams of about 5-6.

Teams were given scenarios where you work as a team to solve. There are a total of about 5-6 scenarios.

After the scenarios, 1 on 1 interviews are conducted (or 2 managers and you). You may need to wait over an hour for your interview depending on how many people are there.

1 on 1 interview: There were no technical questions at all. Every question asked was based on customer service.
How did you handle a difficult customer before?
Have you had any conflicts with teammates in the past?
What is the most challenging thing you have overcome in the workplace?

Tips
Make sure you speak! Do not let someone else speak for you. Yes this happened where people stayed quiet.
Remember details about your teammates
You are watched throughout the entire 6 hour event so be social and respectful

Interview Questions
  • The hiring process is very straight forward and simple. Most difficult thing for me was waiting about 90 minutes after the group scenarios for my 1 on 1 interview.   Answer Question
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Genentech

  1.  

    Service Desk Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview process take a full day. What to aim to convey: how you can work in a team, how you can problem solve, how you can articulate a solution, how you can communicate overall.

    Interview Questions
    Accepted Offer
  2. 3 people found this helpful  

    Service Desk Analyst Interview

    Anonymous Interview Candidate in Redwood City, CA
    Anonymous Interview Candidate in Redwood City, CA
    Application Details

    I applied through a staffing agency. The process took 3 daysinterviewed at Genentech.

    Interview Details

    A day long hiring event which is first, scenario questions then interview questions. You will be placed in groups of 5-8 people per table and work with them as a group. You will be presented certain questions to answer as a group. They look for customer service and easy ability to explain things.

    After that you will be given an interview by typically 2 people. The questions are on a template but there can be additional questions. The less questions you have, the worse it's going.

    Interview Questions
    • The interview questions are all customer service type of questions. Show a good personality and an aptitude to learn if you're not technically sound. If you are, show good customer service and personality. Afterwards they decide that day on who will get hired and who won't.   Answer Question
    Negotiation Details
    A contract company provides you with a rate and you accept or decline. There is no negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Service Desk Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency. The process took 3 weeksinterviewed at Genentech in March 2011.

    Interview Details

    Mass interview process, candidates are placed in teams of 6-8 people with an evaluator for each group. Your group is given several scenarios and candidates are evaluated on how they contribute, interact with the group, and his/her willingness to help and/or participate. Technical knowledge is useful but not necessary. Troubleshooting skills are a plus as well as a good attitude.

    Interview Questions
    • There were no difficult or tricky questions. Just be honest.   Answer Question
    Negotiation Details
    Everyone started off as a contractor for this position, salary was not negotiable.
    Accepted Offer
    Positive Experience
    Difficult Interview

Work at Genentech? Share Your Experiences

Genentech

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.