Genesys
3.7 of 5 91 reviews
www.genesys.com Daly City, CA 1000 to 5000 Employees

Genesys Interview Questions & Reviews

Updated Mar 14, 2014
All Interviews Received Offers

Getting the Interview 

24%
23%
8%

Interview Experience 

61%
23%
15%

Interview Difficulty 

16 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Easy Interview

Internal Community Manager Interview

Anonymous Employee
Daly City, CA

I applied through an employee referral and the process took 2 weeks - interviewed at Genesys in May 2013.

Interview Details – The hiring process at Genesys was quick and easy. I was called by a former co-worker and interviewed by several people. It was a long day of interviews, but I appreciated not having to come back. There was one person who couldn't be there for an in person interview, so they allowed her to call in. Overall I thought the interview process was straightforward and quick.

Interview Question – I don't remember any difficult questions, just a lot of vision, cultural questions that don't have definite right or wrong answers. Sometimes the interviews felt more like great conversations than being drilled for information. That said, my position was fairly open with a lot of room to make it what you wanted.   Answer Question

Negotiation Details – Simple. I told them what I needed and they gave it to me.

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Accepted Offer

Neutral Experience

Professional Services Consultant Interview

Professional Services Consultant

I applied through an employee referral and the process took 5 days - interviewed at Genesys.

Interview Details – Phone Interview with HR/Lead Engineer, followed by Skype interview with Lead Engineer.

Interview Question – Name a time where you saw someone doing something unethical and what did you do?   Answer Question

Negotiation Details – Not really.

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Accepted Offer

Neutral Experience

Average Interview

Channel Marketing Intern Interview

Anonymous Employee
Daly City, CA

I applied through an employee referral and the process took 2+ weeks - interviewed at Genesys.

Interview Details – I was referred to by a friend that said they had an opening in the marketing department. Had a 30 minute phone interview followed by an in-person interview onsite to meet the marketing manager. Waited for a week then was given an offer via email for a 1 year contract.

Interview Question – What made you decide to go with Marketing as your major and how has that helped you get to where you want to go professionally?   Answer Question

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Accepted Offer

Negative Experience

Average Interview

Senior Professional Services Consultant Interview

Senior Professional Services Consultant
Daly City, CA

I applied in-person and the process took 2 months - interviewed at Genesys in December 2008.

Interview Details – Long. Many levels. Same Questions over and over. Most didn't write down any of my responses

Interview Question – If you weren't interviewing for this job, what other job would you be interviewing for?   Answer Question

Negotiation Details – Quick. One counter and that was it.

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2 people found this helpful

Declined Offer

Neutral Experience

Average Interview

Senior Marketing Manager Interview

Senior Marketing Manager
Daly City, CA

The process took 5 months - interviewed at Genesys in February 2010.

Interview Details – Received voice message from hiring manager. Called back and spoke for one hour. Then waited a few weeks for more telephone interviews. Then waited. And waited. And hen a few months later was brought in for face to face interviews woth team of four people, each one a seperate 30-minute interview. Then asked for references. Then offer was made and we negotiated, but not much room on salary.

Interview Questions

Reason for Declining – Turned down offer due to more compelling offer from another company.

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1 person found this helpful

No Offer

Neutral Experience

Average Interview

Sales Interview

Anonymous Interview Candidate
Washington, DC

I applied through a recruiter and the process took 2 days - interviewed at Genesys in August 2010.

Interview Details – Excellent introduction and discussion, had all of the expereince and knowledge. Decided to to with a competitors employee to gain marekt intel.

Interview Question – Why would you leave your own business where you have the final say.   View Answer

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2 people found this helpful

No Offer

Neutral Experience

Average Interview

Sales Interview

Anonymous Interview Candidate
San Francisco, CA

I applied through an employee referral and the process took 2 weeks - interviewed at Genesys in June 2008.

Interview Details – Called by recruiter. Screened by manager. No offer because of last minute hiring freeze.

Interview Question – How have you failed in the past?   Answer Question

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No Offer

Positive Experience

Average Interview

User Experience Designer Interview

Anonymous Interview Candidate
São Paulo, São Paulo (Brazil)

I applied through a staffing agency and the process took 2+ weeks - interviewed at Genesys in October 2013.

Interview Details – I had two interviews, the first with the recruiter and the second directly to the manager that I work with. The process was peaceful and objective. I work at Genesys four months ago and am very pleased.

Interview Question – I don't remember any question that has been difficult to answer.   Answer Question

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Accepted Offer

Neutral Experience

Software Engineer Interview

Software Engineer

Interviewed at Genesys

Interview Details – interview process was of four rounds. First round was aptitude. Next 2 rounds were technical and the final round was an HR round which was from the director

Interview Question – you should be very much technically proficient. they ask a lot of questions from networking and testing life cycle. Be thorough in everything that you hv mentioned in ur resume   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Senior Professional Services Consultant Interview

Senior Professional Services Consultant
Singapore (Singapore)

I applied in-person and the process took 2 months - interviewed at Genesys in March 2013.

Interview Details – Prior work experience was the key to bag the role. The interviewer is looking at your ability to handle challenges w.r.t customer issues. Technical soundness is key here coupled with people management.

Interview Question – technical know how of the most challenging problem faced and the solution given.   View Answer

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Genesys – Why Work for Us?

Genesys helps companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Since our inception… Full Overview

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Glassdoor is your free inside look at Genesys interview questions and advice. All 16 interview reviews posted anonymously by Genesys employees and interview candidates.