Glassdoor is your free inside look at Genesys Telecommunications interview questions and advice. All 10 interview reviews posted anonymously by Genesys Telecommunications employees and interview candidates.
Accepted Offer – Interviewed in Daly City, CA Dec 2008 – Reviewed Nov 28, 2012
Interview Details – Long. Many levels. Same Questions over and over. Most didn't write down any of my responses
Interview Question – If you weren't interviewing for this job, what other job would you be interviewing for? Answer Question
Negotiation Details – Quick. One counter and that was it.
Declined Offer – Interviewed in Daly City, CA Feb 2010 – Reviewed Jan 5, 2012
Interview Details – Received voice message from hiring manager. Called back and spoke for one hour. Then waited a few weeks for more telephone interviews. Then waited. And waited. And hen a few months later was brought in for face to face interviews woth team of four people, each one a seperate 30-minute interview. Then asked for references. Then offer was made and we negotiated, but not much room on salary.
Reason for Declining – Turned down offer due to more compelling offer from another company.
No Offer – Interviewed in Washington, DC Aug 2010 – Reviewed Aug 30, 2010
Interview Details – Excellent introduction and discussion, had all of the expereince and knowledge. Decided to to with a competitors employee to gain marekt intel.
Interview Question – Why would you leave your own business where you have the final say. View Answer
No Offer – Interviewed in San Francisco, CA Jun 2008 – Reviewed Feb 16, 2010
Interview Details – Called by recruiter. Screened by manager. No offer because of last minute hiring freeze.
Interview Question – How have you failed in the past? Answer Question
No Offer – Interviewed in Mar 2013 – Reviewed Mar 22, 2013
Interview Details – Received posting from an agency, the actual posting wasn't reflective of the job requirements and I found this out upon interviewing. The interviewing location was in their Markham, Ontario offices. Only one manager interviewed me and he met me in the lobby of the building, having quickly rushed back from a car appointment. He wasn't dressed professionally, didn't speak professionally and the interview was held in some vacant boardroom that looked like it hadn't been used for quite some time (ie. empty shelves, dust, loose cables, etc).
Interview Question – He asked me what I am doing currently, I explained. Then he asked me if I had experience in graphic work, and I said, yes. Then there was moment of silence and he asked me if I had any more questions. He was not prepared for my arrival, nor was he prepared to ask relevant and meaningful questions. Surprisingly, the interview lasted an hour, only because I drove most of the time. Most ridiculous interview ever. Answer Question
Accepted Offer – Interviewed in Saint John, NB (Canada) Oct 2009 – Reviewed Jan 26, 2013
Interview Details –
There is a lot of competition, at least in Saint John, to get into a position at Genesys so only those with top notch relevant experience and resumes will likely interview.
The interview for me consisted of the local V.P, Director and my soon to be Manager. The questions were standard, but the process was laid-back. (To me it seemed that they liked the resume and wanted to ensure I would get along well with the rest of the team).
Of course, as always, make sure you know some specifics on the companies products / market when you enter the interview. You will be asked what you know.
Interview Question – The usuals, Why are you leaving your old job? What are your flaws in the workplace? Answer Question
Negotiation Details – The salary presented to me at the time was fair, especially for Saint John. If you prove yourself and are willing to look for new opportunities within the company, they are fair in adjusting compensation to suit the new job.
Accepted Offer – Interviewed in May 2008 – Reviewed Jul 13, 2012
Interview Details –
Submitted resume online for different job and not contacted
5 months later contacted by HR indicating my resume had popped up for a different position
Phone interview with hiring manager
1-1 interview with hiring manager and 4 colleagues
References checked and job offer made within a week of 1-1 interview
Considerate of my personal issues requiring a later start date than they wanted
Interview Question – Refreshing that they spent more time selling the company than "buying" me. Much nicer than the brush off of start-ups in the Valley Answer Question
Accepted Offer – Interviewed in Chennai (India) Jul 2010 – Reviewed Apr 29, 2012
Interview Details –
the first round consisted of about 20 mins - basic aptitude questions (mathematics, english, logical reasoning) - there were 2 batches each of 15 people.
the second round was a technical interview - 2 panel member, as i was interviewing for Software QA Engineer my questions were very specific to QA - explain methodologies, different models, OSI network layers, efficiency of different testing models, asked me to write test cases/scenarios for any arbitrary scenario. one weird questions (at least it seemed at that moment) - explain the OSI models in real-time on a laptop; here the trick is to explain TCP/IP, network protocols and application and presentation layers.
there were a lot of logical puzzles to be solved.
third round was a senior managers round - 2 panel interview. again logical puzzles, entire work profile (where i was working earlier), what makes me look for other opportunities, growth expected - one main question - are you willing to work in Chennai (INDIA) for the next 2 years.
fourth round - HR process, nothing very grilling - basic questions about background, educational details, what do i expect of this company, willing to work in Chennai (again asked).
after 20 days i got the offer and accepted it.
Interview Question – explain OSI layer in real-time on a Laptop with each layer's working/advantages/reason View Answer
Negotiation Details – no negotiations as i joined when i was only 8 months experienced in another job.
Accepted Offer – Interviewed in Frimley, England (UK) Jul 2008 – Reviewed Feb 23, 2010
Interview Details – Interview process was typical of a sales position - very personality-centric, with conversational style of acquiring information about experience. Genesys clearly put a lot of work into preserving their culture and were clearly ensuring that candidates had the "right fit".
No Offer – Interviewed in Melbourne (Australia) May 2009 – Reviewed Oct 29, 2009
Interview Details – I was contacted by the a recruiter who said they had received my name as a potential person Genesys was interested in hiring. When speaking to the head of the Prof Services arm he said they email around to their consultants to ask for recommendations of people who would be potential candidates to hire. It was all fairly informal, we discussed what their company strategy was moving forward, the type of work, the culture of the organisation and some initial pay expectancies
Interview Question – Are you ready to handle the amount of travel required for the job as it can often be last minute and quite frequent? Answer Question
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