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Genworth Financial Customer Service Interview Questions & Reviews

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Web: www.genworth.com | HQ: Richmond, VA

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Updated Apr 25, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

3.0

“Average” Interview

Interview Experience [?] Based on 3 ratings

Positive	33%
Neutral	33%
Negative	33%

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2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2012 in Richmond, VA (took a day)

Very basic interview where 3 people asked me questions like "tell us about yourself" as it relates to the description. They also gave me an overview of the position and what they're looking for/expecting. Although I didn't have exact experience in their field I did my best answering with what experience I did have. A few questions about what I would do if blank. What does customer service mean to you etc. It was with a temp agency and got the call I got it less than an hour later.

Interview Questions

What does customer experience mean to you?

Answer Question

Other Details

The interview consisted of a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Jun 2007 (took 2 months)

I applied online and was called two weeks latter to setup a phone interview with someone in the corporate office. We agreed on a time and day, so I took an hour out of my day to plan for this. However, the recruiter never called me the day of the phone interview...So, I called to confirm, I got her voice mail, so I left a message but she never called me back. The next day, I received an email from her indicating that they have put a hold on the position and will get back to me. Needless to say, she never got back with me. How unprofessional!!!

Interview Questions

Why do you want to work for Genworth Financial?

View Answers (1)

Other Details

The interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jul 2009 in Lynchburg, VA (took a day)

After submitting my resume online directly to the companies website. A few days later, I was contacted by an HR person who did a few screening questions (birthdate, salary requirements, etc). Contacted a week later and an interview was set up. Interviewed on Saturday, along with several others. It was in front a team of 4. One person asked the questions, while others took notes. A lot of behavioral questions were asked. Ended with questions from me. And I left! Called on Tuesday and was offered the job.