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BNY Mellon Relationship Manager Interview Question

I interviewed in Toronto, ON (Canada) and was asked:
"Get a call from a client at 5:00; can’t reach your manager; most everyone has left for the day. The client has indicated that there is a transaction that has been in limbo for some time, but that it is essential that the deal closes this evening. How would you respond to this?"
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Answer

Part of a Relationship Manager Interview Review - one of 363 BNY Mellon Interview Reviews

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