View All num of num Add Photos Choice Hotels This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.choicehotels.com www.choicehotels.com Work in HR? Unlock Free Profile Overview Reviews Salaries Interviews Jobs Photos Benefits 164 Reviews 209 Salaries 37 Interviews Follow Add Review or Salary Follow Add Review or Salary Choice Hotels 164 Interview Question Desk Clerk/Reservationist Interview Choice Hotels Give an example of a time a when there was a difficult situation with a customer and explain how you were able to resolve it. Tags: See more , See less 8 Answer Add Tags Flag as Inappropriate Thank you! Your feedback has been sent to the team and we'll look into it. Oops! We're sorry but your feedback didn't make it to the team. Your input is valuable to us — would you mind trying again? Send Answer Interview Answer 1 Answer ▲ 0 ▼ it was common to deal with irrate customers but one particular customer was so difficult that several other representatives had hung up on him or refused to help him ....I was able to keep a clear head and continue to help him in a kind and professional manner until I was able to get to the core of his problem....everyone else, including myself though he was wrong, but after some investigation into this account, the customer was right and was deserving of a credit to his account...I was not only able to issue his credit but he wrote a commendation letter to the home office of the company about how I handled his situation. He was ready to cancel his account and in the end I was able to re-sign him to a new two year contract. No matter how difficult a customer is, even if they are wrong, they deserve to be treated with a kind professional manner. Interview Candidate on Apr 15, 2012 Flag as Inappropriate Thank you! Your feedback has been sent to the team and we'll look into it. Oops! We're sorry but your feedback didn't make it to the team. Your input is valuable to us — would you mind trying again? Send Add Answers or Comments To comment on this, Sign In or Sign Up.