Customer called to enquire about broadband. Sold broadband plan. Customer mentioned daughter living in Adelaide. Cross-sold phone package for cheaper STD calls.

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Telstra Overview (TLS)

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Website www.telstra.com.au

HQ Melbourne, Australia

Industry

Fixed-line Voice Services Providers

Size

5000+ Employees, $21B+ Revenue

Competitors

Telecom Corporation of New Zealand, Optus, Pacnet

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Interview Question for Sales Consultant at Telstra:

Give me a specific example where you demonstrated up-selling or cross-selling on a call......

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