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Starbucks Starbucks Store Manager Interview Question

I interviewed in Milwaukee, WI and was asked:
"Give me a time when you had to assist a angry customer?"
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Part of a Starbucks Store Manager Interview Review - one of 1,209 Starbucks Interview Reviews

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I had a customer that paid for a service and when they came to pick up there compputer they took it home and it was not done. the customer called and informed me of the problem and I looked into it and realized the staff had never taken care of it and there was no follow up done before the customer came in so I had them come in. I did fix the situation and smooth everything out and gave them 25% off there next service. All and all it was a great out come and I was able to coach my staff for future services

- Interview Candidate on Feb 4, 2011

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