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Starbucks Barista Interview Question

I interviewed in Mesa, AZ and was asked:
"Give me an example of a customer situation that you were able to turn around for the good."
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Part of a Barista Interview Review - one of 1,202 Starbucks Interview Reviews

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This is difficult if you haven't had a whole lot of customer interaction - but think of a time when you interacted with someone and were able to use your charm and smarts to turn it around from a bad situation to a good situation (or resolved the issue).
- Interview Candidate on Jul 19, 2012

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