Enterprise Rent-A-Car

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Interview Question

Management Trainee Interview Los Angeles, CA

Give me an example of a time where you had to deal with a

  difficult customer.
Answer

Interview Answer

1 Answer

0

I worked for a radio station that , due to a once in a century ice storm, was off the air for an entire week. To say the least, I had to deal with a number of difficult customers.
I did my best to reach each customer as quickly as possible, explain why we were not able to be on the air [the transmitter had no power]... and asked them what it would take to satisfy them once we regained power. Each had a different answer, and each was serviced in a manner that satisfied them, and in the end, we lost no customers in a very difficult situation.

Paul on May 2, 2012

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