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Enterprise Rent-A-Car Management Trainee Interview Question

I interviewed in Los Angeles, CA and was asked:
"Give me an example of a time where you had to deal with a difficult customer."
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Part of a Management Trainee Interview Review - one of 1,452 Enterprise Rent-A-Car Interview Reviews

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I worked for a radio station that , due to a once in a century ice storm, was off the air for an entire week. To say the least, I had to deal with a number of difficult customers.
I did my best to reach each customer as quickly as possible, explain why we were not able to be on the air [the transmitter had no power]... and asked them what it would take to satisfy them once we regained power. Each had a different answer, and each was serviced in a manner that satisfied them, and in the end, we lost no customers in a very difficult situation.
- Paul on May 2, 2012

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