Grand Canyon University Enrollment Counselor Interview Questions

Updated Sep 18, 2014
Updated Sep 18, 2014
18 Interview Reviews

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2 people found this helpful  

Enrollment Counselor Interview

Anonymous Interview Candidate in Tempe, AZ
Anonymous Interview Candidate in Tempe, AZ
Application Details

I applied online. The process took a weekinterviewed at Grand Canyon University in August 2014.

Interview Details

The recruiter seemed confused as originally she was considering me for a different position. She asked me to email her with 3 dates and times I would be available for an interview. She didn't get back to me for a couple of days and then it was only to tell me that that position had been filled and would I be interested in the enrollment counselor position. I said yes, and once again she asked me for 3 dates and times I would be available for an interview. We scheduled a time for the following Monday.

Later that day, she said she would prefer to have me do an in-person interview rather than a phone screen and asked me again to set an interview time. I reminded her of the time we had already set and we decided to use that time. I showed up on Monday and she asked me questions that were basically a phone-screen interview rather than a formal interview. She mentioned that I would be hearing from them the next day to schedule an interview with the hiring manager.

She also mentioned salary very early in the conversation. She wanted to know my salary history and was concerned that I might not be happy with the salary they were offering, which was not negotiable.

I never did hear back to schedule the next interview, and follow up messages have not been returned.

Interview Questions
No Offer
Negative Experience
Easy Interview

Other Interview Reviews for Grand Canyon University

  1.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Grand Canyon University.

    Interview Details

    Had one phone interview and then one panel interview. I was notified during the phone interview that I had been approved for an in-person panel interview. They scheduled it for the next day. I completed the interview the following day, and the morning after that I received a phone call with an offer. There was no drug test, but there was a background check.

    Interview Questions
    • They asked for a lot of specific on the job situations and scenarios. It was easy. They like to see that you're able to multitask, work under pressure, complete quality and accurate work, and still be a positive representation of the university to students and leads.   Answer Question
    Negotiation Details
    Not able to negotiate
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Enrollment Counselor Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 5+ monthsinterviewed at Grand Canyon University.

    Interview Details

    2 phone interviews about 5 months after I applied. They then scheduled a face to face in a hotel room with 3! people. One middle aged man, one very young hip sales person type, and one very foreign Eastern European man who was very sick or something since he was snorting the entire interview.

    Interview started normally, then the young sales hipster asked me if I like sports. Yes. What sport is your favorite? Football. Do you play fantasy football? Yes. Well, pretend like us 3 have never heard about fantasy football at all.....Sell us on it. SIGH. Yup, that was the first question. Once my answer was done, the very European West Coast manager asked me in VERY broken English "Why do they call it Football when you don't use foot?" That was, no kidding, the ONLY thing he said to me the entire interview.

    They then asked how I would sell the "Christian" aspects of this school to non-Christians. How I would talk to family members. Do I believe more in being a servant or customer service. How I would get past the objections from high school administrators trying to stop me from being a solicitor on their campus.

    This IS a sales position. Hipster stammered horribly when I asked him what the quota "number" was for students I needed to enroll. "Well, um, well, we, uh, take, uh information from the region and see what the team should be able to obtain then we, um, take that information and uh, well, come up with your goal. I also asked how often you have a start? Middle aged man stammered a bit on that too. "Our most important time is August. But we have a start here, there, all the time. And you have to be prepared to ride a bus with students into Phoenix and set them up in their dorms and hold their hands." Uh...ok.

    I asked how many people they were hiring. 1! ONE! Three men, put up in a hotel, to hire one person, for a sales position with a SUPER HIGH turnover rate? Ok then.

    Interview Questions
    • The fantasy football sales pitch was wacky and the servant or customer service was one of those trick, no right answer type questions.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The hiring and interview process were fairly straightforward. The phone screening/interview was thorough, and left you with a good idea of whether you were a fit with the company. The two managers interviewing onsite were the typical contrasting pair, with one being "service" oriented and one being "sales" oriented. They gave a good picture of what the company was like.

    Interview Questions
    • They ask about gaps in employment, and look for unique things in your work experience that may help or hurt your future there.   Answer Question
    Negotiation Details
    There was no negotiation, the starting pay was pre-determined.
    Accepted Offer
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  5.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate in Tempe, AZ
    Anonymous Interview Candidate in Tempe, AZ
    Application Details

    I applied online. The process took 3 weeksinterviewed at Grand Canyon University in July 2013.

    Interview Details

    Easy interview process. Phone interview, followed by an in person interview. Was offered the job same day as the interview.

    Interview Questions
    • Tell me about a time when you had a complaint from a student. How did you handle it.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 2 people found this helpful  

    Enrollment Counselor Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    interviewed at Grand Canyon University in June 2013.

    Interview Details

    they use the new "style" of "tell me a time when you..." so be prepared to give specific examples of your past accomplishments and failures

    Interview Questions
    • nothing too difficult- they just need to be VERY specific answers (names, where you were working, what happened, what was the outcome)   Answer Question
    Negotiation Details
    there was no phase- they offered and I said yes because I was trying for 8 years to "get in" to this school because I thought they did what was right by the student
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 daysinterviewed at Grand Canyon University in February 2013.

    Interview Details

    Submitted application on a Monday night after business hours, and received a phone call the following morning by about 7:30am AZ time. Ended up doing an on-the-spot phone interview, and HR recruiter wanted to bring me in for an in-person interview that Friday. I was flying in from a different state, so it was rather expensive but I was looking at trying to get a job in AZ to join my husband who had already relcoated. Spent the first half an hour with the HR recruiter who asked me typical questions like tell me about yourself, why are you interested in working for GCU, what do you do when you don't have all the information you need, etc. The second half hour was spent with 2 hiring managers. They asked typical behavioral questions. I was still in the car after leaving the interview when they called me with the job offer.

    Interview Questions
    • Nothing was too difficult or unexpected - they were all behavioral questions so they wanted specific examples of situations where you went above and beyond, when you had to work with a difficult person, etc.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Enrollment Counselor Interview

    Anonymous Interview Candidate in Tempe, AZ
    Anonymous Interview Candidate in Tempe, AZ
    Application Details

    interviewed at Grand Canyon University in April 2012.

    Interview Details

    Received a phone call within 24 hours. Standard questions and very direct with examples needed.

    Interview Questions
    Negotiation Details
    Every enrollment counselor starts at $40K
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate in Tempe, AZ
    Anonymous Interview Candidate in Tempe, AZ
    Application Details

    I applied online. The process took 4 daysinterviewed at Grand Canyon University in April 2012.

    Interview Details

    The process started with a phone interview which was actually pretty lightweight. I was then called into the live interview and asked about my background and given a couple of behavioral interview questions. The interviewers liked the fact that I had closed them on the opportunity and asked them for the job.

    Interview Questions
    • Explain a time when you had to resolve a difficult customer.   Answer Question
    Negotiation Details
    They did not want to negotiate salary or anything else.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 weeksinterviewed at Grand Canyon University in April 2012.

    Interview Details

    Initial phone interview then meet face to face with a panel of managers

    Interview Questions
    • Was there ever a time when you felt overwhelmed by the expectations of enrolling a potential student?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview

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