Grand Canyon University
2.6 of 5 103 reviews
www.gcu.edu Phoenix, AZ 1000 to 5000 Employees

Grand Canyon University Enrollment Counselor Interview Questions & Reviews

Updated Mar 14, 2014
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Accepted Offer

Positive Experience

Average Interview

Enrollment Counselor Interview

Enrollment Counselor
Phoenix, AZ

I interviewed at Grand Canyon University in June 2013.

Interview Details – they use the new "style" of "tell me a time when you..." so be prepared to give specific examples of your past accomplishments and failures

Interview Question – nothing too difficult- they just need to be VERY specific answers (names, where you were working, what happened, what was the outcome)   Answer Question

Negotiation Details – there was no phase- they offered and I said yes because I was trying for 8 years to "get in" to this school because I thought they did what was right by the student

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1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Enrollment Counselor Interview

Enrollment Counselor
Tempe, AZ

I applied online - interviewed at Grand Canyon University in October 2011.

Interview Details – Pre-screening with a Human Resources Recruiter, interview set up with hiring manager. Usually interviewed by hiring manager and a second manager.

Interview Question – Describe a time when you tried to satisfy a customer and it didn't work.   Answer Question

Negotiation Details – There is no opportunity to negotiate if you are not coming in from another university.

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Accepted Offer

Positive Experience

Easy Interview

Enrollment Counselor Interview

Enrollment Counselor

I applied online and the process took 6 weeks - interviewed at Grand Canyon University in April 2012.

Interview Details – Initial phone interview then meet face to face with a panel of managers

Interview Question – Was there ever a time when you felt overwhelmed by the expectations of enrolling a potential student?   View Answer

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Accepted Offer

Positive Experience

Easy Interview

Enrollment Counselor Interview

Anonymous Employee
Tempe, AZ

I applied online and the process took 3 weeks - interviewed at Grand Canyon University in July 2013.

Interview Details – Easy interview process. Phone interview, followed by an in person interview. Was offered the job same day as the interview.

Interview Question – Tell me about a time when you had a complaint from a student. How did you handle it.   Answer Question

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No Offer

Negative Experience

Average Interview

Enrollment Counselor Interview

Enrollment Counselor
Las Vegas, NV

I applied online and the process took 5 months - interviewed at Grand Canyon University.

Interview Details – 2 phone interviews about 5 months after I applied. They then scheduled a face to face in a hotel room with 3! people. One middle aged man, one very young hip sales person type, and one very foreign Eastern European man who was very sick or something since he was snorting the entire interview.

Interview started normally, then the young sales hipster asked me if I like sports. Yes. What sport is your favorite? Football. Do you play fantasy football? Yes. Well, pretend like us 3 have never heard about fantasy football at all.....Sell us on it. SIGH. Yup, that was the first question. Once my answer was done, the very European West Coast manager asked me in VERY broken English "Why do they call it Football when you don't use foot?" That was, no kidding, the ONLY thing he said to me the entire interview.

They then asked how I would sell the "Christian" aspects of this school to non-Christians. How I would talk to family members. Do I believe more in being a servant or customer service. How I would get past the objections from high school administrators trying to stop me from being a solicitor on their campus.

This IS a sales position. Hipster stammered horribly when I asked him what the quota "number" was for students I needed to enroll. "Well, um, well, we, uh, take, uh information from the region and see what the team should be able to obtain then we, um, take that information and uh, well, come up with your goal. I also asked how often you have a start? Middle aged man stammered a bit on that too. "Our most important time is August. But we have a start here, there, all the time. And you have to be prepared to ride a bus with students into Phoenix and set them up in their dorms and hold their hands." Uh...ok.

I asked how many people they were hiring. 1! ONE! Three men, put up in a hotel, to hire one person, for a sales position with a SUPER HIGH turnover rate? Ok then.

Interview Question – The fantasy football sales pitch was wacky and the servant or customer service was one of those trick, no right answer type questions.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Enrollment Counselor Interview

Enrollment Counselor
Tempe, AZ

I interviewed at Grand Canyon University in April 2012.

Interview Details – Received a phone call within 24 hours. Standard questions and very direct with examples needed.

Interview Question – How did you overcome your biggest challenge.   Answer Question

Negotiation Details – Every enrollment counselor starts at $40K

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Accepted Offer

Neutral Experience

Enrollment Counselor Interview

Anonymous Employee

Interviewed at Grand Canyon University

Interview Details – The hiring and interview process were fairly straightforward. The phone screening/interview was thorough, and left you with a good idea of whether you were a fit with the company. The two managers interviewing onsite were the typical contrasting pair, with one being "service" oriented and one being "sales" oriented. They gave a good picture of what the company was like.

Interview Question – They ask about gaps in employment, and look for unique things in your work experience that may help or hurt your future there.   Answer Question

Negotiation Details – There was no negotiation, the starting pay was pre-determined.

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Accepted Offer

Positive Experience

Average Interview

Enrollment Counselor Interview

Enrollment Counselor
Phoenix, AZ

I applied online and the process took 2 weeks - interviewed at Grand Canyon University in May 2011.

Interview Details – After submitting my application online directly through GCU's career website I was setup with a Phone interview with HR. After the phone interview I had a face to face panel interview with 2 managers. I was informed by the manager that walked me out of the building after the interview that I had the job and would hear back from us soon. 24 hrs later I had the official job offer.

Interview Question – They were your common questions. I would recommend having questions for them, at the end they will ask if you have any questions. By having questions about the position or company it shows them you have a true interest in the company and have done some research.   Answer Question

Negotiation Details – They offered me the max amount of pay they could right off the bat. The only negotiation was for my schedule, which they let me pick my times.

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Accepted Offer

Positive Experience

Average Interview

Enrollment Counselor Interview

Enrollment Counselor
Tempe, AZ

I applied online and the process took 4 days - interviewed at Grand Canyon University in April 2012.

Interview Details – The process started with a phone interview which was actually pretty lightweight. I was then called into the live interview and asked about my background and given a couple of behavioral interview questions. The interviewers liked the fact that I had closed them on the opportunity and asked them for the job.

Interview Question – Explain a time when you had to resolve a difficult customer.   Answer Question

Negotiation Details – They did not want to negotiate salary or anything else.

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Declined Offer

Negative Experience

Average Interview

Enrollment Counselor Interview

Enrollment Counselor
Tempe, AZ

I applied through college or university and the process took 1 week - interviewed at Grand Canyon University in February 2012.

Interview Details – The interviewers us a "form" and tag team you. The ones I had are both gone. The new managers will spend very little time helping you. Expect to learn most of the job on your own. If they tell you this is a sales job, THEY ARE LYING

Interview Question – Ask them if this is a sales job?   View Answer

Reason for Declining – For a Christian University, there was no sign of any religious artifacts, anywhere. They are not people who live up to their principles. They are merely marketing arms

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