Great Wolf Resorts Front Desk Agent Interview Questions & Reviews

Updated Apr 1, 2014
Updated Apr 1, 2014
3 interviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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Average

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Average

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3 Candidate Interview Reviews Back to all interviews

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Front Desk Agent Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I interviewed online. The process took 3 weeks - interviewed at Great Wolf Resorts.

Interview Details

I applied online and was notified within the month from an HR manager. He called me and held a brief phone conversation before inviting me to interview with him on property. I spoke with the HR manager first and he signed off on his positive hiring decision. Next, I was passed along to meet the Director of Guest Services. The last step was meeting with a Manager of Guest Services who asked a few questions and explained the hourly wage. Once everyone approved, the Director returned and offered me the position on the spot.

Interview Questions
Accepted Offer
Neutral Experience
Easy Interview

Other Interview Reviews for Great Wolf Resorts

  1.  

    Front Desk Agent Interview

    Anonymous Interview Candidate  in  Scotrun, PA
    Anonymous Interview Candidate in Scotrun, PA
    Application Details

    I interviewed in-person. The process took a day - interviewed at Great Wolf Resorts in May 2010.

    Interview Details

    I came in to inquire about openings and they put me on the interview schedule that same day. I interviewed less than an hour later. I met with a manager in a large room where several interviews were occurring at the same time. The interview lasted about 20 minutes and I was asked typical questions regarding my previous experiences.

    Interview Questions
    Negotiation Details
    I did not negotiate, it was an hourly wage for part-time temporary employment
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Front Desk Agent Interview

    Anonymous Employee  in  Scotrun, PA
    Anonymous Employee in Scotrun, PA
    Application Details

    I interviewed online. The process took 1 week - interviewed at Great Wolf Resorts.

    Interview Details

    I first met with a HR rep. once I passed his interview, I was immediately interviewed by two members of guest services. They contacted me later that day and had me come back two days later for another interview with a different member of guest services. The questions were mostly why do you want to work here, what is your personal n professional history, what is a time that you feel you went above and beyond in customer service

    Interview Questions
    • how do you deal with difficult customers? tell me about a time you handled a difficult person/situation. tell me about a time u went above and beyond for a customer   Answer Question
    Reasons for Declining

    The pay was too low- $8.50 to start

    Declined Offer
    Average Interview

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