GreatCall Interview Questions

Updated Jun 16, 2015
15 Interview Reviews

Interview Experience

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Getting an Interview

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Candidate Interview Reviews

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  1.  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at GreatCall in November 2014.

    Interview

    Applied online at their website. Set up a phone interview next day. A 30 minute interview with HR. They will forward the interview to the hiring manager. Seem they need a supervisor in December,

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Carlsbad, CA
    Accepted Offer
    Negative Experience
    Easy Interview

    Interview

    Basic Interview, almost anyone could get hired at this place, even people who use drugs. very basic interview, with simple questions, not hard at all. Like I said before anyone can get hired at greatcall.

    Interview Questions

  3.  

    Data Analyst Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at GreatCall in April 2014.

    Interview

    I received a notification about the job on Glassdoor.com and applied directly with the company. The next day I got an email from the internal recruiter, Karen L., to have a phone interview. The interview with the recruiter was straight-forward. No difficult questions. She just wanted to get a better idea of what my current position entailed and why I was seeking employment elsewhere. Within minutes after the interview Karen sent me a LinkedIn connection invite. In the following days I noticed the manager of the data analytics team also reviewed my LinkedIn profile. However, 10 days after my phone interview I was told they would be reviewing other candidates. I think I made too much money. The top of the pay scale for the position was $70,000 and I informed Karen I was already making more than that but I would continue with the interview process.

    Interview Questions

    • None. Know about the company a little bit before the interview.   Answer Question
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  5.  

    Senior Technical Support Representative Interview

    Anonymous Employee in Carlsbad, CA
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at GreatCall (Carlsbad, CA) in January 2014.

    Interview

    Applied online. Was contacted by HR via email 2 weeks later to set up a phone interview. Phone interview lasted approximately 30 minutes. Questions included; why are you interested in this job, what do you know about the company, describe a time you gave excellent customer service. I was brought in for a panel interview 2 days later. The panel interview was conducted by 4 people from their leadership team, and lasted about an hour.

    Interview Questions

    • Yet another company that wants your interview responses in the STAR (Situation. Task. Action. Result.) format. Be as specific and detailed as possible covering each part of the STAR previously mentioned. Hardest question I encountered was "How do you build rapport with your team" and "Describe a time you worked on a project and encountered a road block."   Answer Question

    Reasons for Declining

    This company didn't just turn me down for the job I applied for, they offered me a "consolation position" as a regular Tech Support rep. But that's not all, the position would be "temp to hire" and would require I reapply through a temp agency. I would spend 60 days as a temp and if "things worked out" I would be hired on as a regular employee. There were no plans to develop me after being hired on, and the pay for the "consolation position" was less than what I had been making doing the same job at another company. Overall the gesture was insulting. On the other hand, simply telling me they were going to "pursue other candidates" wouldn't have been insulting at all as that kind of thing "happens," so to speak. It is also very telling that they held a panel interview for the position with not two or three members of leadership, but four. Talk about a waste of resources. I wouldn't recommend anyone apply based purely on my interview experience at this place. Its no wonder they STILL have the SAME two positions open 3 months after I applied. You would think that they would be able to promote someone from within into this position, especially after all this time. The lack of internal promotion to fill this position suggests poor career development options within the company.

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Reno, NV
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 daysinterviewed at GreatCall (Reno, NV) in September 2013.

    Interview

    Applied online and received an email to schedule a phone interview. Phone interview was informal and my first. Phone interviews are fine, but difficult to leave a good first impression.

    Interview Questions

    • Asked to described a situation with a difficult person or upset customer.   Answer Question
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Reno, NV
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at GreatCall (Reno, NV) in May 2013.

    Interview

    It was a group interview to begin with, then they called you in individually to talk with 2 supervisors. At then end you interviewed with the call center manager.

    Interview Questions

    • Tell me about a time when you had an upset customer. Was the issue resolved? Did the customer have a good experience in the end?   Answer Question
  8.  

    Direct Sales Agent Interview

    Anonymous Interview Candidate in Carlsbad, CA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took a weekinterviewed at GreatCall (Carlsbad, CA).

    Interview

    Through a temp agency

    Interview Questions

    • They want to know you have sales experience and know the objection cycle.   Answer Question

    Negotiation

    There is no negotiating. The pay is $14.00/hr plus commission

  9.  

    Customer Service Senior Interview

    Anonymous Interview Candidate in Carlsbad, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at GreatCall (Carlsbad, CA) in January 2012.

    Interview

    STAR interview process.

    Interview Questions

    • Do not remember specifics. STAR format where you describe a time when you . . .   Answer Question

    Negotiation

    None, take it or leave it.

  10.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate in Carlsbad, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 4+ weeksinterviewed at GreatCall (Carlsbad, CA) in June 2011.

    Interview

    Applied through a staffing agency and was contacted about a month later. The lady at the agency was awesome at preparing me for the interview. She sent my resume to the director and a phone interview was scheduled. Passed the phone interview the days later did a panel interview with three managers. Interview was average with scenario based questions. Started their training class 3 weeks later.

    Interview Questions

    Negotiation

    None

  11.  

    Marketing Communication Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online – interviewed at GreatCall in May 2011.

    Interview

    Quick interview process, roughly 2-3 rounds of interviews. Typically panel interviews with pre-determined behavioral-based questions. Candidates typically dance around the question and don't narrow in on the objectives and results. Rather focus too much on the situation and tactics.

    Interview Questions

    • - What qualities did you dislike in a previous manager and you can't say they didn't have any? - What company culture do you thrive in the most and least?   Answer Question
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