I applied online and the process took 2+ weeks - interviewed at H&M in August 2013.
Interview Details –
I submitted my online profile to apply for my first store in San Francisco several times. I kept getting back responses that said our schedules didn't line up, even though I left weekends open and only 2 days off during the week.
Eventually I received a response phone call to schedule an interview. My first interview was with a manager in a small office-made-closet. He asked me basic questions and I answered. I guess I seemed legit because they called me back. My second interview was with a manager and supervisor. They ask me about my current situation, what areas of retail/the store I wanted to be a part of, and where I saw myself going at H&M.
Towards the end of the interview they gave me a post-it and told me to walk around the store and write down a few things that were wrong or inefficient to me.
Later I got called back and had a group orientation, which gave us background on the store and explained processes like benefits, days off, vacation hours, holiday pay, and job expectations. We were assigned trainers and our schedules followed our trainers' schedules for 2 weeks.
I had 2 trainers in 2 weeks (not normal) and neither of them trained me on the registers. I had to nag a couple managers to get me register trained, especially since they kept trying to schedule me on the register and I had no idea how to work it yet. Eventually I was register trained by another experienced employee.
Interview Question – Which position of the store seemed most appealing to me. View Answer
Negotiation Details – It was less of a negotiation. They told me I'd get paid more than minimum wage, and I said ok.
I applied in-person and the process took 2 days - interviewed at H&M in November 2011.
Interview Details –
I was asked the following questions:
1- What are your strong points? What is your weak points?
2-Tell me about a time when you bumped heads with management.
3-What would your co-workers say about you?
4-A co-worker is stealing, what would you do ?
5-How do you try and please a dissatisfied customer?
A phone interview, and 2 1:1 interviews
Negotiation Details – Full timers make more than P/Ters.
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