Post a Salary or Review

Advanced

H&R Block Client Service Professional Interview Questions & Reviews

Post an Interview

Web: www.hrblock.com | HQ: Kansas City, MO

Connections

Updated Jan 12, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 7 ratings

1.9

“Very Easy” Interview

Interview Experience [?] Based on 7 ratings

Positive	71%
Neutral	29%
Negative	0%

H&R Block has 12,954 connections on Glassdoor

See Who You Know

Hide Filters

1–7 of 7 H&R Block Interviews

Sort by

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2011 in Everett, WA (took a day)

I was interviewed by the district manager, who was very friendly and polite. I was asked how I would handle an upset customer, what I have done to go "above and beyond" for a client, and what I liked best about my prior work experiences. I was semi-concerned because our interview didn't last even 10 minutes, but I got the job and they like me here.

Interview Questions

What have you done to go "above and beyond" for a client?

Answer Question

Negotiation Details

None.

Other Details

I Applied Online and the interview consisted of a 1:1 Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Dec 2011 (took a day)

I applied online, and after a few weeks got a phone call from HQ in MO to let me know the District Manager wanted an interview. They tried to send me an hour away for the interview when I live literally five minutes down the street from the district office. Got that sorted out thanks to a friend who works in that office and was able to give the DM a heads up that I was local and there was no reason for us BOTH to drive an hour away.

Interview was casual and pleasant. Standard questions, nothing out of the ordinary. More conversation than grilling, which is always appreciated. DM explained that it's a seasonal position, what the pay rate would be, that training would take 5 sessions and is paid, etc. I walked out with a verbal offer, and he let me know HQ would be contacting me with the official written offer and to let me know what the next steps are to accept the contract and go about filing the rest of the required paperwork and get ready for training.

Interview Questions

Why did you decide to go to school for medical billing & coding, but are now looking to work here?

View Answers (1)

What did you do when you had to mediate an issue with an angry customer? How did you make sure they still walk away happy?

View Answers (1)

Negotiation Details

n/a

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2011 (took 3 weeks)

The initial phase was a group interview that anyone could sign-up for as a potential candidate. There were about 40-50 candidates interviewing in a large room and then broken down into groups of three. It took three hours with no breaks and consisted of group questions, dialogue back/forth, written questions and then the smaller group interviews. It was exhausting, but allowed the company to quickly narrow down candidates and provided an opportunity for job seekers to learn quite a bit about the company. After the initial group interview, candidates had to go online and submit a pretty lengthy application. Then, second interviews were scheduled 1:1 with a district manager. It was an in-depth process for essentially an entry-level salary, but makes sense for a company seeking top quality employees that are able to properly handle critically important tax matters with professionalism and confidentiality.

Interview Questions

Tell me about your most difficult customer. Tell me about the situation and how you interacted with them? What was the result?

Answer Question

Other Details

I got the interview through a Staffing Agency and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jan 2011 in Huntington, WV (took 2+ weeks)

Applied online, completed a Math assessment, got a phone interview one week later, got a invite to on site interview week later, 10days later got a call and acceptance letter

Interview Questions

Tell me about a time when you set up a goal for customer, and help them to obtain that goal, did you achieve it? and how?

Answer Question

Tell me what you like most of your current/previous job?

Answer Question

Negotiation Details

salary is fixed, but able to negotiate the working location.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Mar 2011 (took 3 days)

The one-on-one interview process was quick and consisted of general questions about my work history and skills. There were no "tricky" questions posed by the interviewer in my case. I was offered and accepted the position. My co-workers were very supportive, respectful of one another, and professional.

Interview Questions

There were no difficult or unexpected questions. The process was very straightforward.

Answer Question

Negotiation Details

There was no negotiation phase in my case.

Other Details

The interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Neutral Experience

Received and Declined Offer

Interviewed Dec 2010 in Cambridge, MA (took 1 week)

It is a one on one interview. She had a list of questions and asked me 11 questions. And then she asked me if I had any questions for her. No difficult questions. Then she asked me to do the online assessment. I did it and passed it. She offered me.

Interview Questions

Do you have client services experience?

Answer Question

What kind of software do you have experience with?

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2009 (took a day)

I filled out an application in October and was not contacted until almost 2 months later. I was actually surprised because I thought I had just been lost in the shuffle. The interview process was quick. We had a brief presentation followed by a one on one with any given store manager that was there. There were people that had just shown up because they heard about a job fair but I think the people that had already applied and were called in got preference.