H&R Block Client Service Professional Interview Questions

Updated Jun 23, 2015
30 Interview Reviews

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Client Service Professional Interview

Anonymous Interview Candidate
Accepted Offer

Interview

The interview process was quite simple. It was more about getting to know me and how I interact with people. Very little questions about my experience. I was hired on the spot and sent to training on another site.

Interview Questions

Other Interview Reviews for H&R Block

  1.  

    Client Service Professional Interview

    Anonymous Interview Candidate in Murray, UT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at H&R Block (Murray, UT) in December 2014.

    Interview

    I was contacted by email to schedule an interview time, on a first come first served basis. I was interviewed by three office managers. There were a lot of standard interview questions. They also made sure I was aware that this was a seasonal position.

    Interview Questions

    • I was asked what kind of customer service experience I had.   Answer Question
  2.  

    Client Service Professional Interview

    Anonymous Interview Candidate in Loxahatchee, FL
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at H&R Block (Loxahatchee, FL) in December 2014.

    Interview

    Easy. You sit down with a tax professional or whoever is the head of the office and you're asked a few very simple questions. One question was about I well I managed stress.

    Interview Questions

  3.  

    Client Service Professional Interview

    Anonymous Interview Candidate in Ocala, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at H&R Block (Ocala, FL) in December 2014.

    Interview

    The hiring process is fairly easy. Initially you're called into an office and you'll have your interview with a manager from that office although that may not be the office you'll be assigned to work at. They really just ask questions about your past work experience and why you would be a great addition to the company whether it be a seasonal position or even just a temporary job. If you get through the interview, you wait to hear from the District Manager which office you'll be assigned to along with your start date.

    Interview Questions

    • They'll have you present how you would take a call.   1 Answer
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  5.  

    Client Service Professional Interview

    Anonymous Interview Candidate in Houston, TX
    Accepted Offer
    Easy Interview

    Application

    I applied in-person. I interviewed at H&R Block (Houston, TX) in October 2014.

    Interview

    Very easy interview with manager no difficulty really easy. Just dress professional and relate stories customer based. Go in with great expectations and its only seasonal last until april

    Interview Questions

    Negotiation

    None

  6. Helpful (1)  

    Client Service Professional Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at H&R Block.

    Interview

    There will be one interview. FIRST IMPRESSION IS BEST! speak very professionally, like you've worked at H & R Block before. do your research. women (cross your legs, wear a skirt and blazer) Men (you always look nice in a suit) its not hard at all just want you to stick out from THE OTHERS (especially if your interviewing in DC)

    Interview Questions

    • 3 years ago I got this unexpected question. How do someone know if you are listening to them? Repeat back what they said to you.   1 Answer

    Negotiation

    signing documents that is difficult, comes to your email. you'll have 1 or a couple of days for training. you'll have dress rehersal then you GO TO WORK!

  7.  

    Client Service Professional Interview

    Anonymous Interview Candidate in Lithonia, GA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at H&R Block (Lithonia, GA) in January 2014.

    Interview

    Usually you'll interview in the office you'll work in. The interviewer will be the office manager. They'll tell you how they run their office and what a CSP actually does in their office. There are a few general questions asked. They are mostly concerned with your customer resolution and retention skills.

    Interview Questions

    • How do you handle a disguntle customer as well as a impatient tax preparer both needing your attention at the same time?   1 Answer
  8.  

    Client Service Professional Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at H&R Block in January 2014.

    Interview

    I applied online (very professionally) in the fall, maybe late August or September, but anyways sometime around December I got a call from the office manager for an interview at one location. I wasn't feeling it, so I passed and lucky me the location I preferred hit me up too! We scheduled an interview date that worked for both of us and the morning of the interview I dressed as professional as I could: mall business pants, silk blouse, blazer, socks and shoes. You get the picture, and I always wore socks when I wore shoes in the office #mysciencelabs. A tiny woman introduced herself as the office manager, she was smiling and very friendly, I liked her immediately. I showed her two forms of I.D. my New Hempshire I.D. and passport. From there she asked me the normal interview questions, what was my last job, can I use a register, etc. Lastly we got to what days could I work and I told her my preferred days and hours and that was that. I think that was all that mattered, the days. I was very happy I planned out my work days before the interview, but I would later learn they are open to accommodating you where you need accommodation, just speak up and always, always be gracious.

    Interview Questions

    • What was my last job? What duties did I perform? Can I use a register? Can I speak another language? What are my strengths/weakness?   Answer Question
  9.  

    Client Service Professional Interview

    Anonymous Interview Candidate in San Francisco, CA
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at H&R Block (San Francisco, CA) in December 2013.

    Interview

    Got an e-mail on a Friday from District Manager asking when I could come in for an interview. Replied saying the following Monday afternoon would work. The interview was too easy. I talked a bit about my experience and the Manager came back at me with basic interview questions anyone could have answered competently if they were thinking. Example: "What did you like/dislike about the job?" The interview was a pure formality at that point as the manager knew I was qualified enough to do the work. Accepted their offer and started the on-boarding process which uses a temporary account; when your done there, you need a permanent account. Many people, including myself got snagged with problems in gaining account access. Don't waste your time like I did, trying to get help from account services at the corporate headquarters. Talk to your branch manager, if you know who it'll be, for help.

    Interview Questions

    • The questions were simple and not a problem.   1 Answer

    Negotiation

    No negotiation. You take their offer or not.

  10.  

    Client Service Professional Interview

    Anonymous Employee in Tewksbury, MA
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at H&R Block (Tewksbury, MA) in December 2013.

    Interview

    Interview process is long and too much training for a simple job. I feel I was interogated by one of the tax preparers in that office. I am not interested in going back to work forvthat office.

    Interview Questions

    Reasons for Declining

    Looking for a permanent fullmtime position, not seasonal

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