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H&R Block Customer Service Representative Interview Questions & Reviews
Getting the Interview 3 Interviews
Interview Experience 2 Ratings
Customer Service Representative at H&R Block
No Offer – Interviewed in Chicago, IL Jan 2013 – Reviewed Jan 23, 2013
Interview Details – I applied and submitted my resume through their website for a tax position but I received an email for a CSR position offer instead. Its a temporary position and $9/hr. So the pay is very low but I confirmed the interview with them anyway since i really want a job asap. I came to the interview on time and prepared but the person who supposed to interview me never showed up. So one of the employees at the office interviewed me instead. She was really nice and the interview was very casual. No hard questions. After the interview, she told me I would received an email response from them the next two days but I never did and its been over two weeks. This experience left me a very bad impression of their company. They seem very unorganized, unprepared and unprofessional to my surprise. I would not apply or take any job offers from them in the future.
Interview Question – No hard questions. The most difficult question was name "one weakness and one strength about yourself" Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at H&R Block
Accepted Offer – Interviewed in Midvale, UT Dec 2010 – Reviewed Nov 9, 2012
Interview Details – Easy questions, mostly behavioral, experience using the phone.
Interview Question – What are your strengths and weaknesses Answer Question
Negotiation Details – no negotiation, 9 per hour
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at H&R Block
Accepted Offer – Reviewed Dec 20, 2012
Interview Details – Applied on-line at company website. Received an email inviting me to a local HRB store for an interview. It was a group interview. They began by telling us the salary saying once people heard that they left. The salary was $8.00 an hour. After the group introduction comments, the two interviewers interviewed each candidate individually. The questions were very easy and basic, following a script. They made it easy to do, probably happy someone was interested after hearing about the pay.
Interview Question – Nothing difficult. I received a phone call a few days later with a job offer. The interviewer pointed out the pay was now more, at $9.00 an hour - probably because some states had raised their minimum wage and they are matching that. You then have 2 days of training, but pay is less at the state's true minimum wage, some states are around $7.00. There is a "dress rehearsal" training day before you start so you try out everything at a store. Hours to work that you are given are way less than seasonal full-time. It is even less than part-time, some weeks only 5 hours, apparently so HRB can keep costs down and stay below the limit for unemployment when the seasonal work ends. Answer Question
Negotiation Details – See above.
Helpful Interview?
Yes |
No
Problem with this interview?
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