H&R Block Interview Questions & Reviews
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Updated Feb 2, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 66 ratings 
“Easy” Interview
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Interview Experience [?] Based on 66 ratings
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| 1–10 of 66 H&R Block Interviews | Sort by |
Support Specialist at H&R Block
Posted Feb 2, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Danbury, CT (took 2 months)
I applied for the job via an online link. A month later I was contacted by the service center to come in for an interview with the district manager, which took place close to a month after that. I was interviewed in person at the office where I would eventually be working, within earshot of the tax professionals in the office, and I was hired on the spot. I was asked to attend a 4 day training session, and then a final "dress rehearsal" event, which was also my first day on the job in a different office. Please note that the training pay is slightly lower than the regular salary. My perception is that they seek service oriented people to fill their positions, and ones they believe have the personality to be able to deal with all kinds of people and who could be counted upon to uphold the integrity of the H&R Block name. Most of the employees are seasoned/mature.
Interview Questions
Negotiation Details
No salary negotiation is available. An employee has the ability to determine his/her available hours. The office manager then schedules according to his/her stated availability.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Tax Specialist II at H&R Block
Posted Jan 26, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2011 (took a day)
Went over my previous year's performance, which was excellent, and discussed what I would do to improve my excellent performance in the coming year. I said i would do more returns and increase my "level".
Interview Questions
Negotiation Details
There was no negotiation. It's a "take it or leave it" type of discussion. You work for them or you don't.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
More H&R Block Tax Specialist II Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Receptionist/Tax Associate at H&R Block
Posted Jan 26, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 in Dover, NH (took 1 week)
I took a class for 3 months prior to interviewing with H & R Block. The Tax Professional (Enrolled Agent) who taught the class was professional and knowledgeable. The Franchise owners use your experience in the course as well as an interview to decide whether or not to bring you on board their team. So far, I've been very happy!
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Client Service Professional at H&R Block
Posted Jan 12, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Everett, WA (took a day)
I was interviewed by the district manager, who was very friendly and polite. I was asked how I would handle an upset customer, what I have done to go "above and beyond" for a client, and what I liked best about my prior work experiences. I was semi-concerned because our interview didn't last even 10 minutes, but I got the job and they like me here.
Interview Questions
Negotiation Details
None.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Background Check.
More H&R Block Client Service Professional Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Client Service Professional at H&R Block
Posted Jan 10, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 (took a day)
I applied online, and after a few weeks got a phone call from HQ in MO to let me know the District Manager wanted an interview. They tried to send me an hour away for the interview when I live literally five minutes down the street from the district office. Got that sorted out thanks to a friend who works in that office and was able to give the DM a heads up that I was local and there was no reason for us BOTH to drive an hour away.
Interview was casual and pleasant. Standard questions, nothing out of the ordinary. More conversation than grilling, which is always appreciated. DM explained that it's a seasonal position, what the pay rate would be, that training would take 5 sessions and is paid, etc. I walked out with a verbal offer, and he let me know HQ would be contacting me with the official written offer and to let me know what the next steps are to accept the contract and go about filing the rest of the required paperwork and get ready for training.
Interview Questions
Negotiation Details
n/a
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
More H&R Block Client Service Professional Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Client Services Professional and Receptionist at H&R Block
Posted Dec 12, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 in Providence, RI (took a day)
I applied for the position in October. I received an email in December asking if I would come in the next day for an interview which was a Saturday afternoon. I then met with the office manager who was very pleasant. She asked me about my background and what type of work I was looking for either part time or full time. She then let me know the position is indeed part time but during peek time it is possible to make full time hours. She asked me to describe some scenarios that I had encountered in the past. After our interview was complete she told me she would contact me and let me know when training begins and I actually start today.
Interview Questions
Negotiation Details
Did not negotiate.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
More H&R Block Client Services Professional and Receptionist Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Client Service Professional at H&R Block
Posted Dec 12, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 (took 3 weeks)
The initial phase was a group interview that anyone could sign-up for as a potential candidate. There were about 40-50 candidates interviewing in a large room and then broken down into groups of three. It took three hours with no breaks and consisted of group questions, dialogue back/forth, written questions and then the smaller group interviews. It was exhausting, but allowed the company to quickly narrow down candidates and provided an opportunity for job seekers to learn quite a bit about the company. After the initial group interview, candidates had to go online and submit a pretty lengthy application. Then, second interviews were scheduled 1:1 with a district manager. It was an in-depth process for essentially an entry-level salary, but makes sense for a company seeking top quality employees that are able to properly handle critically important tax matters with professionalism and confidentiality.
Interview Questions
Other Details
I got the interview through a Staffing Agency and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.
More H&R Block Client Service Professional Interviews
Helpful Interview?
Yes |
No
Inappropriate?
First Year Tax Professional at H&R Block
Posted Dec 10, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Dec 2011 (took a day)
After completing a H&R Block Income Tax Course, I had a chance to have an interview with DM. He asked simple questions relating to my past experience and education. After the interview, they offered me to take training sessions, which would be held couple of times a week until january.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Tax Preparer at H&R Block
Posted Dec 8, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2009 in Saint Joseph, MO (took a day)
Passing the H&R Block tax class is mandatory before interviewed. Everyone who passes the tax class with an 80% is offered a Customer Service or Tax Preparer position.
Interview Questions
Negotiation Details
Nn negotiation.
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview and a Skills Test.
More H&R Block Tax Preparer Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Senior Tax Advisor at H&R Block
Posted Dec 8, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2011 (took a day)
I have prior experience as a seasonal tax preparer employee for H&R Block. Employment Interview process consists of an application, review by the interviewer of prior tax experience, completion of 24 hours of tax training that includes tax knowledge, tax update and tax ethics and finally the ability to pass a background check.
Interview Questions
Negotiation Details
Negotiation is limited
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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