H&R Block
3.4 of 5 764 reviews
www.hrblock.com Kansas City, MO 5000+ Employees

H&R Block Interview Questions & Reviews

Updated Jul 10, 2014
All Interviews Received Offers

Getting the Interview 

73%
12%
8%

Interview Experience 

62%
29%
7%

Interview Difficulty 

Average Difficulty
208 candidate interviews
Relevance Date Difficulty
in

No Offer

Positive Experience

Average Interview

Office Manager I Interview

Office Manager I
Erie, PA

I applied online - interviewed at H&R Block in January 2014.

Interview Details – Hiring and interview process was fair and informational. I was treated like a professional. The interview was friendly and very experienced. I felt at ease talking with her and

Interview Question – What was my greatest weakness   View Answer

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Accepted Offer

Positive Experience

Average Interview

Office Manager III Interview

Office Manager III

I applied online and the process took 2 weeks - interviewed at H&R Block.

Interview Details – You must complete all applications online. If HR deems you suitable you will be asked to sign a release so they can do a background check. If you pass your background you move onto the interview stage, this interview is with the District Manager and the questions are Situational based. "What would you do in this situation?" Very easy and simple process, if chosen you are notified by phone and told to watch your emails because you will be receiving two instructional emails to complete all hiring paperwork.

Interview Question – In the even t a client in being disruptive and confrontational in the office what is your plan of action.   View Answer

Negotiation Details – There was little negotiation, they are pretty set on salary based on the size and revenue generation the office/area you will be managing generates. Pay is performance based and can be quite generous is you put in the work.

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Accepted Offer

Positive Experience

Very Easy Interview

Office Manager I Interview

Office Manager I
Atlanta, GA

I applied through an employee referral and the process took 3 weeks - interviewed at H&R Block in August 2010.

Interview Details – The hiring process takes about three weeks because of the background check. There is quite a bit of paperwork to be completed and you must always check your email on a daily basis

Interview Question – Give a situation at your previous job where you had to solve an issue.   View Answer

Negotiation Details – There was really no negotiation process.

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Accepted Offer

Positive Experience

Average Interview

Tax Associate Interview

Tax Associate
Portsmouth, VA

I applied in-person and the process took a day - interviewed at H&R Block in November 2013.

Interview Details – Default Interview in relation to what you know about the company, what qualifies your tax knowledge, how did you like/dislike of the H&R Block course, work related problems and team work skills. Prior work experience contribution to this job. Although scheduled, there are certain number of applicants and it is first come first served.

Interview Question – How would you drive revenue, promote sales, and client retention.   View Answer

Negotiation Details – Tax Associates starts off the same.

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Accepted Offer

Positive Experience

Average Interview

Tax Preparer Interview

Tax Preparer
Fredericksburg, VA

I applied in-person and the process took 4+ weeks - interviewed at H&R Block in November 2010.

Interview Details – My hiring process started before I knew I wanted to work for H R Block. It started while taking a class about taxes. After passing the class, I was asked by the instructor to interview. After that, all correspondence was done online. Process can be frustrating. But you are able to get help at H R Block office.

Interview Question – When you are asked if you like taxes, give an honest answer.   Answer Question

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Accepted Offer

Neutral Experience

Very Easy Interview

Support Specialist Interview

Support Specialist
Troy, MI

I applied through college or university and the process took 3 weeks - interviewed at H&R Block in August 2013.

Interview Details – Easy phone interview, take a test online, meet the manger got the job 6 hours after interviewed. Go through 2 weeks of training and off you go sink or swim. Management was bit disorganized.

Interview Question – Can u work any shift any time.   Answer Question

Negotiation Details – None set pay rate

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Accepted Offer

Neutral Experience

Easy Interview

Client Service Professional Interview

Client Service Professional
Lithonia, GA

I applied online and the process took 5 days - interviewed at H&R Block in January 2014.

Interview Details – Usually you'll interview in the office you'll work in. The interviewer will be the office manager. They'll tell you how they run their office and what a CSP actually does in their office. There are a few general questions asked. They are mostly concerned with your customer resolution and retention skills.

Interview Question – How do you handle a disguntle customer as well as a impatient tax preparer both needing your attention at the same time?   View Answer

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Accepted Offer

Neutral Experience

Very Easy Interview

Tax Professional Interview

Tax Professional

I applied in-person - interviewed at H&R Block in December 2010.

Interview Details – I took the tax class. Then I passed all exams. Passed the interview and then I got an offer.

Interview Question – very easy interview   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at H&R Block in September 2010.

Interview Details – I originally filled out an application online and then I got a phone call asking me a few questions to further qualify me, I guess. After that a more formal interview was scheduled in an office. For next year's rehire the process had changed and 3 people interviewed me instead of just one.

Interview Question – There really wasn't anything that surprised me or stumped me. Just your usual type of interview questions.   Answer Question

Negotiation Details – There was no negotiation. It was a take it or leave it offer.

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Accepted Offer

Neutral Experience

Average Interview

FIRST YEAR TAX PROFESSIONAL Interview

FIRST YEAR TAX PROFESSIONAL
Fort Worth, TX

I applied online and the process took 2 weeks - interviewed at H&R Block in December 2013.

Interview Details – After you pass the Income Tax Course, you have the opportunity to interview for seasonal work. You complete the online application, and then are assigned an interview date to meet with the office manager of the location you requested.

Interview Question – Are there any scheduling constraints?   View Answer

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