I applied online and the process took 5 days - interviewed at H&R Block in November 2011.
Interview Details – 1-applied for position online
2-called in for face to face interview
3 asked typical interview questions (why do I want to work her and what can I bring to the company)
4- Role play as if I was the Customer and as if I was the employee
5-Get called back for training session (2 Saturdays)
6- Do walk through of typical day
Negotiation Details – Hourly pay is set. No negotiations
I applied in-person and the process took 1 week - interviewed at H&R Block.
Interview Details – After completing the income tax course, you apply online thru hrblock.com, take the assessment and if you qualify, some from HR in Kansas will call you to set up an interview appointment. You will meet with the district manager and possibly two other managers from the area
Interview Question – Questions are common and related to customer service, team work and leadership skills Answer Question
Negotiation Details – no negotiation for this position. Wage was based on position.
I applied online and the process took 2 months - interviewed at H&R Block in December 2012.
Interview Details – Very Friendly; They like you to have some experience with appointment setting, banking and customer service
Interview Question – Role playing on how I would answer the phone; The interviewer pretended to be a customer that was complaining and wanted to know if she could have all the prices of H&R Blocks' services. Without knowing how much they charged myself, I had to make up the services and prices. View Answer
Negotiation Details – Initially, after I applied online, they sent an email back saying that I had to go to a site to set up my own interview. it was a pain because there was never any interviews available at the office that I apllied for. I had to send Human Resources multiple emails asking how to get an interview set up. After a 2 months of checking the site they told me to go to to set up the interview, they sent me an email back saying that all the positions had been filled. This wasn't true because within 2 weeks after that, I received a phone call from the local office to schedule the interview. Keep after them to get an interview. Also, they were interviewing a lot of us at the same time, so you had to wait to be called.
Very Easy Interview
I interviewed at H&R Block in December 2012.
Interview Details – I didn't have an interview. I just needed to pass the Income Tax Course
Negotiation Details – No Negotiation allowed.
I applied online and the process took 1 week - interviewed at H&R Block in January 2013.
Interview Details – Hiring and Interview process was relatively simple: I filled out an online application and received an email invite to come to a district office to interview. The interview was brief and mostly focused on prior customer service/retail experience. After the interview, I was immediately offered the position and was registered for a training session two weeks later.
Interview Question – Describe your approach to customer service- what are two or three things you strive for when you are assisting a client? Answer Question
I applied online and the process took 2 weeks - interviewed at H&R Block in October 2012.
Interview Details – Process was fairly straightforward. After passing the tax class you apply online for positions in an area you desire. You receive an email to register for an appointment time for an interview. The interviews are with two store managers and last about 15 minutes. During that interview you're asked to pick 2-3 stores you'd like to work in and about your availability. Next step after this was to be contacted via email and offered a position and contract for the season.
Interview Question – None really, it was just your average questions. Answer Question
Negotiation Details – None
Very Easy Interview
I applied online - interviewed at H&R Block in January 2009.
Interview Details – In order to complete hiring process you have to enroll in H & R Block tax class, which is amazing! Once you pass your basic class and are hired you can receive unlimited online class access to upgrade your tax skills. The pay is not so great starting off but once you build your client base the dollars increase. I would advise anyone to learn how to prepare taxes. Knowledge is valuable!
Interview Question – The compensation bonus is sometimes hard to understand! Answer Question
Negotiation Details – No negotiation..entry level to start with ability to earn bonus.
I applied online and the process took 6 days - interviewed at H&R Block in September 2012.
Interview Details – Like most things at HRB, where you have a business year crammed into a few months, the hiring process is hurried and somewhat chaotic. My interview was with two people--one via conference call. They talked more about HRB and the job than they asked questions.
Interview Question – Very run-of-the-mill questions. Nothing especially difficult or unexpected. Answer Question
Negotiation Details – No negotiation. There was no time for negotiations. I received a call from HR in Kansas City with an offer.
I applied online and the process took 1+ week - interviewed at H&R Block in November 2012.
Interview Details – Was initially contacted with a pre-employment assessment test (common sense stuff).
Was called in for an interview within a week or so, heard back another 3 days later with an offer pending completion of the background check.
Interview itself was pretty straight forward
Interview Question – You are trying to access a file on a shared drive, but cannot (somewhat vague way to phrase question, but that is its intent I suppose) View Answers (2)
Negotiation Details – No negotiation
Pros: “Good advertising campaigns usually. Brand recognition. Flexible hours for the most part. If you excel in being able to talk with clients on their level, have good keyboarding skills and tax…” “Good advertising campaigns usually. Brand recognition. Flexible hours for the most part. If you excel in being able to talk with clients on their level, have good keyboarding skills and tax knowledge. Continued education available through online and in person training.” – Full Review
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