H&R Block Interview Questions & Reviews

Updated Aug 23, 2014
Updated Aug 23, 2014
219 interviews

Interview Experience

Interview Experience

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7%

Getting an Interview

Getting an Interview

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Interview Difficulty

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Candidate Interview Reviews

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  1. 1 person found this helpful  

    Client Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online - interviewed at H&R Block.

    Interview Details

    I interviewed for a seasonal client service position interview lasted 15 minutes if that. I think they just want to make sure you can put sentences together and if you can you are hired!!!!!!

    Interview Questions
    • The manager pulled up a schedule and created a scenario where client made an appointment and all the tax professionals are booked what would you do?   Answer Question
    Accepted Offer
  2.  

    Tax Research Specialist Interview

    Anonymous Interview Candidate  in  San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at H&R Block in December 2013.

    Interview Details

    I applied for the job online via Indeed.com, got a call from corporate to do an interview locally.

    I interviewed for a seasonal tax job and went to the Tax Institute for the interview in a suit, met with guys in t-shirts and jeans.

    The interview itself lasted 15min max, they asked me to regurgitate my resume and then answered my questions.

    Interview Questions
    • They asked about my experience but no technical questions.   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Tax Associate Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed in-person. The process took a day - interviewed at H&R Block.

    Interview Details

    Took course and passed it then interviewed with franchise owner easy process

    Interview Questions
    • Where do you see yourself going in company in the future   View Answer
    No Offer
    Neutral Experience
    Easy Interview
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  5.  

    Office Leader Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    It was a job promotion. Interview was with District Manager. After which decision was made. This was in Texas.

    Interview Questions
    • Unpleasant situation at prior company and how did you manage the situation?   Answer Question
    Accepted Offer
  6.  

    Customer Service Professional Interview

    Anonymous Interview Candidate  in  Lansing, MI
    Anonymous Interview Candidate in Lansing, MI
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at H&R Block in December 2013.

    Interview Details

    I filled out the application online and received a call within a few weeks for a face-to-face interview. People were very nice, asked questions like what can you bring to our table to get us more customers, describe a time you helped out your coworkers, describe a time you had a difficult boss. Pretty basic questions. They asked my availability and described how the training would go and when it would start. Not a very stressful interview.

    Interview Questions
    • None really difficult, if you have been to a few interviews, you have heard them before.   Answer Question
    Negotiation Details
    No negotiation, they do not need to hire people with experience.
    Accepted Offer
    Positive Experience
    Average Interview
  7. 2 people found this helpful  

    Client Service Professional Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 1+ week - interviewed at H&R Block in December 2012.

    Interview Details

    Applied online and completed a web questionnaire with typical questions (i.e. "I like to work in groups - Strongly Agree, Agree, Neutral, Disagree, Strongly Disagree") Received a phone call to schedule a face-to-face interview at the training office. She was a wonderfully nice lady who asked important questions that give you insight on the type of job you will be doing. She told me right away that she would like to extend an offer for employment and what the pay would be like, and I signed all my employment documents (I-9, etc) within the next week.

    Interview Questions
    • Tell me about a time when you have to manage group.   View Answer
    Negotiation Details
    Little negotiation. They offered me more than minimum wage, and I was happy with that.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    First Year Tax Pro Interview

    Anonymous Interview Candidate  in  Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I interviewed online - interviewed at H&R Block in November 2013.

    Interview Details

    i took the basic tax course (pass with 80%+), applied online and was called in for an interview.

    Interview Questions
    • no questions out of the blue.. just simple questions like; what do you expect from h&r block, how did you address an unhappy customer/client, what your last job was like and what you least liked about that position.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Seasonal Client Service Professional Interview

    Anonymous Employee  in  Los Angeles, CA
    Anonymous Employee in Los Angeles, CA
    Application Details

    I interviewed through college or university - interviewed at H&R Block in November 2013.

    Interview Details

    Signed up through college job fair, was called next day with information (apply online, complete assessment, which office to go to for interview) they will gladly answer any and all questions. I completed the online application except the assessment did not go through the system for me (I don't know why). Arrived to designated office and they asked if I completed the online application as well as the assessment, I told them what happened and they gladly helped me. Took the assessment before my scheduled interview. I was interviewed by the District Manager and there was another person present who was overseeing the interview. It was a group interview but one person at a time and when that person was done they would leave. I was the third person out of six applicants and all of us were in college. I was kind of nervous but the DM was extremely friendly and nice. The DM asked questions revolving customer service since it is a direct customer service position. Questions such as how did you handle a difficult customer? How would you? (for those who haven't ever) What did you like most/least about your last job? What do you like about customer service? When you apply online it asks which office you want to work at and at the interview the DM will ask which one. I put down I couldn't work Mon-Wed because I still have not chosen my classes for Spring but I explained that and they were glad I did. They have flexible scheduling especially with students and no experience is necessary, they will train you ( it's paid training). The DM explained the position would be from January 2 through April (tax season). When the DM was done, she asked if I had any questions regarding the position or the company, I said no because I forgot what I wanted to ask.

    Interview Questions
    • Was not difficult, questions revolved around customer service (how did you handle a difficult customer or how would you?). What did you like about your previous employment? Basic questions.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    First Year Tax Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    In order to be hired on as a First Year Tax Professional, a person must either take the H&R Block Income Tax Course and pass, or pass the exams for the ITC. I found that there was no formal interview during my hiring process. I took the course, the District Manager visited our class a few times, and I assume the teacher informed the DM as to who would be best suited to continue with Block. I did have one phone call with the DM before being hired to confirm that I was interested in the job and able to work necessary hours. You pay for the ITC, but once you are on board with the company, in-person training is paid (generally minimum wage). Your Continuing Education time is NOT compensated.

    Interview Questions
    • The most difficult thing about being hired with Block is learning Tax Rules.   Answer Question
    Negotiation Details
    It really is not a negotiation process. You either meet HRB's requirements and are hired, or you are not.
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Tax Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    You need to have completed education requirements and passed with a level of 80% or greater. Application process is repeated yearly and has gotten extremely and unnecessarily tedious of the past several years. The first steps are done online and then you'll meet with the regional manager who will conduct a group interview.

    Interview Questions
    • Most of the candidates are recent former students of tax classes at H&R Block and will have proven themselves in their classes. Additionally, they'll have most likely already met the regional manager who does the the in person interviews at least once. Cannot recollect anything difficult or unexpected.   Answer Question
    Accepted Offer

See What H&R Block Employees Are Saying

Intresting

 Former Customer Service Professional in Hillsboro, OR

Pros: “Opportunity for tax classes to become tax pro.” Full Review

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