I applied online and the process took 2 weeks - interviewed at H&R Block.
Interview Details – Panel of DM, DOC, and Office Leaders
Interview Question – How do you handle customer complaints. Answer Question
Negotiation Details – No negotiation on salary
Very Easy Interview
I applied through other source - interviewed at H&R Block in September 2011.
Interview Details – Two person to person, plus several phone interviews. Very through, very professional. H&R Block's District Manager did all my interviews, not HR. She was very knowledgible and convincing that H&R Block was agreat company to work for.
Interview Question – There were no unexpected questions, or questions to difficult answer correctly. Answer Question
Negotiation Details – Very friendly, and I got a higher income from the negotiations.
I applied online and the process took a day - interviewed at H&R Block in September 2009.
Interview Details – Interview with District Manager. Was asked about background. Was asked some basic questions like: tell me about a time when you had an unhappy client/customer. What was the problem, how did you deal with it and what was the outcome. Had to do for both a good outcome and a bad outcome. Another question, tell me about an employee that was not doing their job correctly. What steps did you use to get them to do their work correctly.
Negotiation Details – I didn't negotiate. You do not know what they are offering you until some time after the interview when they email you an employment offer letter.
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