H&R Block

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H&R Block Support Specialist Interview Questions & Reviews

Updated May 11, 2014
All Interviews Received Offers

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Interview Difficulty  

Average Difficulty
2 candidate interviews Back to all interview questions
Relevance Date Difficulty

Accepted Offer

Neutral Experience

Very Easy Interview

Support Specialist Interview

Support Specialist
Troy, MI

I applied through college or university and the process took 3 weeks - interviewed at H&R Block in August 2013.

Interview Details – Easy phone interview, take a test online, meet the manger got the job 6 hours after interviewed. Go through 2 weeks of training and off you go sink or swim. Management was bit disorganized.

Interview Question – Can u work any shift any time.   Answer Question

Negotiation Details – None set pay rate

1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Support Specialist Interview

Support Specialist
Danbury, CT

I applied online and the process took 2 months - interviewed at H&R Block in November 2011.

Interview Details – I applied for the job via an online link. A month later I was contacted by the service center to come in for an interview with the district manager, which took place close to a month after that. I was interviewed in person at the office where I would eventually be working, within earshot of the tax professionals in the office, and I was hired on the spot. I was asked to attend a 4 day training session, and then a final "dress rehearsal" event, which was also my first day on the job in a different office. Please note that the training pay is slightly lower than the regular salary. My perception is that they seek service oriented people to fill their positions, and ones they believe have the personality to be able to deal with all kinds of people and who could be counted upon to uphold the integrity of the H&R Block name. Most of the employees are seasoned/mature.

Interview Question – I can't remember any difficult or unexpected questions.   Answer Question

Negotiation Details – No salary negotiation is available. An employee has the ability to determine his/her available hours. The office manager then schedules according to his/her stated availability.

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