HSBC Bank USA Customer Service Representative Interview Questions

Updated Jan 17, 2015
Updated Jan 17, 2015
9 Interview Reviews

Interview Experience

Interview Experience

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33%
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Getting an Interview

Getting an Interview

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Interview Difficulty

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Customer Service Representative Interview

No Offer
Negative Experience
Average Interview
No Offer
Negative Experience
Average Interview

Application

I applied through other source. The process took 5 daysinterviewed at HSBC Bank USA in January 2015.

Interview

Got a phone interview, they made the app for 10 am but called around 11 am . The phone interview was fast with basic question. they were concerned of how far I live from the branch I was applying for.

Interview Questions

Other Interview Reviews for HSBC Bank USA

  1. Helpful (1)  

    Customer Service Representative Interview

    No Offer
    No Offer

    Application

    I applied online – interviewed at HSBC Bank USA.

    Interview

    I got the phone interview the same day I applied online, they didn't tell me when to call and they just called. Phone interview, ask some basic questions. Why you choose HSBC? What kind of customer service did you have before?

    Interview Questions

  2. Helpful (1)  

    Customer Service Representative Interview

    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeksinterviewed at HSBC Bank USA (Redmond, WA) in August 2013.

    Interview

    First step was with HR
    Next step was with hiring manager and branch service manager. They basically make a pitch to you about the bank and how great it is. It's all based on how much the interviewer likes you.

    Interview Questions

    • They were really basic, like:
      What made you choose HSBC?
      How do you deal with stress?
      What do you see yourself doing in 5 years?
       
      Answer Question

    Negotiation

    There's a previously agreed upon rate by the individual branch. When you negotiate, HR then has to discuss with that branch and see if they have the budget to meet your requirements.

  3.  

    Customer Service Representative Interview

    Accepted Offer
    Easy Interview
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at HSBC Bank USA.

    Interview

    Very general interview process, nice people, nice culture and environment

    Interview Questions

    Negotiation

    straight forward, background check

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  5.  

    Customer Service Representative Interview

    No Offer
    Neutral Experience
    Easy Interview
    No Offer
    Neutral Experience
    Easy Interview

    Application

    The process took a dayinterviewed at HSBC Bank USA (Las Vegas, NV) in September 2011.

    Interview

    They call you over the phone to tell you the on-site interview process you go to theon-site interview and will meet up 1:1 with a manger of the deparment.

    Interview Questions

    • Have you ever worked in a call center?   1 Answer
  6. Helpful (1)  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at HSBC Bank USA.

    Interview

    Applied online and received phone interview shortly afterwards. Only some basic questions for phone interview. Then I was brought in to the branch for in-person interview with two managers. Received an offer about one week after in-branch interview.

  7. Helpful (1)  

    Customer Service Representative Interview

    No Offer
    No Offer

    Application

    I applied online. The process took a dayinterviewed at HSBC Bank USA.

    Interview

    submit online applicatin and it asked me to schedule an interview online in about 1 day. After phone interview for about 15 min. She said that she would pass the info to the branch manger who might bet back to me within one week. Or I would receive an e-mail about the rejection.

    Interview Questions

    • very straight forward:why do you want to change your job, have you had problem with balancing? Discribe "customer satisfaction and diffficult customers" ; how would you deal witht hem.   Answer Question
  8. Helpful (1)  

    Customer Services Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 1+ weekinterviewed at HSBC Bank USA (Aberdeen, Scotland (UK)) in January 2012.

    Interview

    Describe a time you stood your ground for what was right.

    Interview Questions

    • Describe a time you stood your ground for what was right   1 Answer
    • Describe a time when you helped a member of staff?   1 Answer

    Negotiation

    fixed

  9. Helpful (1)  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at HSBC Bank USA in November 2009.

    Interview

    Within days of applying online, I was contacted. I was told that I would be called back for a phone interview a few days later. After the phone interview, I was told to come to an open house. At the open house, I took a tour of the facility. I also had two different interviews with two of the call center managers. Everyone seemed to enjoy their job. The very next day after the open house, I was called and offered the job. I was told within 48 hours, I needed to have my drug testing and fingerprinting done.

    Interview Questions

    • Tell me a time when you were unable to overcome an obstacle? How did you handle the situation?   Answer Question

    Negotiation

    There was no negotiation. The position is entry level. They tell you that they pay between 12.00 to 14.00 an hour but they start everyone at 13.50 an hour.

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