HSBC Bank USA
3.0 of 5 395 reviews
www.us.hsbc.com New York, NY 5000+ Employees

HSBC Bank USA Customer Service Representative Interview Questions & Reviews

Updated Mar 20, 2014
All Interviews Received Offers

Getting the Interview 

58%
8%

Interview Experience 

60%
40%
0%

Interview Difficulty 

7 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Anonymous Employee
Redmond, WA

I applied through an employee referral and the process took 4+ weeks - interviewed at HSBC Bank USA in August 2013.

Interview Details – First step was with HR
Next step was with hiring manager and branch service manager. They basically make a pitch to you about the bank and how great it is. It's all based on how much the interviewer likes you.

Interview Question – They were really basic, like:
What made you choose HSBC?
How do you deal with stress?
What do you see yourself doing in 5 years?
  Answer Question

Negotiation Details – There's a previously agreed upon rate by the individual branch. When you negotiate, HR then has to discuss with that branch and see if they have the budget to meet your requirements.

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Accepted Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Anonymous Employee

I applied online and the process took 1+ week - interviewed at HSBC Bank USA.

Interview Details – Very general interview process, nice people, nice culture and environment

Interview Question – Qualifications and problem solving   Answer Question

Negotiation Details – straight forward, background check

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No Offer

Neutral Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Las Vegas, NV

The process took a day - interviewed at HSBC Bank USA in September 2011.

Interview Details – They call you over the phone to tell you the on-site interview process you go to theon-site interview and will meet up 1:1 with a manger of the deparment.

Interview Question – Have you ever worked in a call center?   View Answer

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 3 weeks - interviewed at HSBC Bank USA.

Interview Details – Applied online and received phone interview shortly afterwards. Only some basic questions for phone interview. Then I was brought in to the branch for in-person interview with two managers. Received an offer about one week after in-branch interview.

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No Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took a day - interviewed at HSBC Bank USA.

Interview Details – submit online applicatin and it asked me to schedule an interview online in about 1 day. After phone interview for about 15 min. She said that she would pass the info to the branch manger who might bet back to me within one week. Or I would receive an e-mail about the rejection.

Interview Question – very straight forward:why do you want to change your job, have you had problem with balancing? Discribe "customer satisfaction and diffficult customers" ; how would you deal witht hem.   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Customer Services Representative Interview

Customer Services Representative
Aberdeen, Scotland (UK)

The process took 1+ week - interviewed at HSBC Bank USA in January 2012.

Interview Details – Describe a time you stood your ground for what was right.

Interview Questions

  • Describe a time you stood your ground for what was right   View Answer
  • Describe a time when you helped a member of staff?   View Answer

Negotiation Details – fixed

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at HSBC Bank USA in November 2009.

Interview Details – Within days of applying online, I was contacted. I was told that I would be called back for a phone interview a few days later. After the phone interview, I was told to come to an open house. At the open house, I took a tour of the facility. I also had two different interviews with two of the call center managers. Everyone seemed to enjoy their job. The very next day after the open house, I was called and offered the job. I was told within 48 hours, I needed to have my drug testing and fingerprinting done.

Interview Question – Tell me a time when you were unable to overcome an obstacle? How did you handle the situation?   Answer Question

Negotiation Details – There was no negotiation. The position is entry level. They tell you that they pay between 12.00 to 14.00 an hour but they start everyone at 13.50 an hour.

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