HSBC - HDPI

  www.hsbcservicedelivery.com
  www.hsbcservicedelivery.com
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HSBC - HDPI Customer Support Executive Interview Questions

3 Interview Reviews

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Customer Support Executive Interview

Anonymous Interview Candidate  in  Bangalore (India)
Anonymous Interview Candidate in Bangalore (India)
Application Details

I applied through a recruiter. The process took a day - interviewed at HSBC - HDPI in January 2013.

Interview Details

Interview consists of 4 rounds, the company HR called me in the afternoon and scheduled the interview for the next day 11:30 , since it was scheduled number of people were 10-12 , 1st round HR was taken by a foreign hr , he was gentle basic questions from CV,
2nd round online test wherein language skills are tested includes a listening test
3rd round telephonic ( Voice and accent )passage reading followed by a 2 minutes speech on given topic. followed by questions based on speech.
4th operations round (Most difficult) interviewer by the operations manager with too much grilling and drilling of resume the questions very asking only thing what is customer service how u can provide an exceptional services, they are looking for live examples from your previous work experience, people going for the interview be prepared with 4-5 live examples.

Hope this helps someone in getting a job ... all the best !!

Interview Questions
  • Operations round is most difficult be prepared for the stress interview with lots of questions and be prepared with 4-5 examples from your work experience where you have displayed them..   Answer Question
No Offer
Positive Experience
Difficult Interview

Other Interview Reviews for HSBC - HDPI

  1. 1 person found this helpful  

    Customer Support Executive Interview

    Anonymous Interview Candidate  in  Hyderābād (India)
    Anonymous Interview Candidate in Hyderābād (India)
    Application Details

    The process took a day - interviewed at HSBC - HDPI.

    Interview Details

    they have a test and one final round of interview

    Interview Questions
    Accepted Offer
    Easy Interview
  2.  

    Customer Support Executive Interview

    Anonymous Interview Candidate  in  Hyderābād (India)
    Anonymous Interview Candidate in Hyderābād (India)
    Application Details

    I applied in-person. The process took a day - interviewed at HSBC - HDPI in April 2008.

    Interview Details

    I submitted my resume and I got a call from the company.They were 5 rounds .The first was typing skills test..2. listening skills.You need to listen to conversations and answer questions. 3. Personal Intro round, 4. Group discussion where two people need to discuss info about pictures that interviewers give.and Last round is the HR round.You need to have a lot of self confidence when you answer questions and you need excellent communication and listening skills

    Interview Questions
    • Please write a business letter to a credit card company.   Answer Question
    • Listening skills.listen to the question and answer .   View Answer
    Negotiation Details
    Negotiating is a very annoying process with this company cause they never respond well to this. As every one know they always want to pay less and extract more from the employees.So one need to be very determined with the package that he is looking for and how many times they ask you better stick to one figure and it will be confirmed.
    Accepted Offer
    Positive Experience
    Difficult Interview

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