Halfords

  www.halfordscompany.com
  www.halfordscompany.com

Halfords Interview Questions in United Kingdom

Updated Nov 10, 2014
Updated Nov 10, 2014
10 Interview Reviews

Interview Experience

Interview Experience

50%
25%
25%

Getting an Interview

Getting an Interview

61%
19%
9%

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy

10 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty
  1.  

    AUTO & LEISURE CUSTOMER SERVICE ASSISTANT Interview

    Anonymous Interview Candidate in Cramlington, England (UK)
    Anonymous Interview Candidate in Cramlington, England (UK)
    Application Details

    I applied online. The process took 4 weeksinterviewed at Halfords in October 2014.

    Interview Details

    Telephone interview. If passed, asked into store for- 45 min face to face interview, followed by a 10 min role play excercise to see how you would sell a product to a customer (with the assessor acting the part). Then an hour 'work trial' on the shop floor to see how you talk to customers and colleagues. All a bit over the top for a shop job in my opinion.
    On top of this, I think it is rude not to contact people who obviously haven't got the job, but have come in for an interview and got down to the last 4 people. After a while of no contact, you are left to just presume on your own that you haven't got the job!

    Interview Questions
    • No really hard questions, but every answer was met with a miserable face from the guy interviewing me. Really negative, horrible experience. I think the people in that store where just rude.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  2.  

    Customer Service Advisor Interview

    Anonymous Interview Candidate in London, England (UK)
    Anonymous Interview Candidate in London, England (UK)
    Application Details

    I applied online. The process took 3+ weeksinterviewed at Halfords in July 2014.

    Interview Details

    The interview went well smooth, trick questions to catch you out as many interviews are in relation to customer service. There was a role play with three sections: and I missed one. The first is approaching the customer and smile, second is to talk to the customer about which product they may want and third is to sell add on products to the customer.

    My advise, I did this is to visit stores and ask about a product your interested in and practice your people approaching smile and tone of voice. See how great or not great the service is you revived and then look at how you would do it better.

    Thus can then be used for the road test, which went well I felt as I'm comfortable talking to customers. Try to act as though you are at work. Tidy up or face up when no customers are about, ask Halford Colleagues if they would like any assistance, introduce yourself to them etc.

    The interview process was 2 hours long so be prepared. The only thing I would say is I never heard from Halfords HR. I have yet to receive a rejection email. This has lead me a regular customer not to shop at Halfords again as the way I have been treated is not correct, in regards to no correspondence after being interviewed.

    Interview Questions
    No Offer
    Negative Experience
  3.  

    Sales Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    pre planned transfer from cannock so didnt really have an interview but the manager who talked me through everything was great, friendly and informative but the management changed when i was there which in my opinion couldnt wipe the previous managers shoes.

    Interview Questions
    • it was regarding whether i had any experience as a fitter as presumed i would go to the store continuing as a till operator.   View Answer
    Accepted Offer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Team Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied on the website, was invited to interview. 1 stage interview comprised of competency based questions. Format of interview was to tell a story about a particular situation and each story had to have 4 chapters. Naming the chapters first then filling in the gaps.

    Interview Questions
    • Tell me about a time when you changed somebody's mind about a business issue.   Answer Question
    Negotiation Details
    Able to negotiate.
    Accepted Offer
  6.  

    Bicycle Mechanic Interview

    Anonymous Interview Candidate in Gateshead, England (UK)
    Anonymous Interview Candidate in Gateshead, England (UK)
    Application Details

    I applied through an employee referral – interviewed at Halfords in June 2013.

    Interview Details

    just felt like i was being treated as an equal and i was under no pressure which made me feel more confident, was asked what i could bring to the company ect and if i felt suitable for the job.

    Interview Questions
    • if you were to be in any film what would it be   View Answer
    Negotiation Details
    if you have what it takes and are keen and ready to learn take the opportunity
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Fitter Interview

    Anonymous Interview Candidate in London, England (UK)
    Anonymous Interview Candidate in London, England (UK)
    Application Details

    I applied in-person. The process took a dayinterviewed at Halfords in September 2012.

    Interview Details

    Interview one on one where questions are asked. Interviewer puts scores on paper and then hands to store manager if he was not the manager. Test drive with interviewee sometimes happens, the applicant goes with a colleague to either fit, or bike hut or cashier to see how they are with customers.

    Interview Questions
    Negotiation Details
    no negotiation, job offer given at the interview, but the application process has changed since then.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Sales Assistant Interview

    Anonymous Interview Candidate in Ellesmere Port, England (UK)
    Anonymous Interview Candidate in Ellesmere Port, England (UK)
    Application Details

    I applied in-person. The process took a weekinterviewed at Halfords.

    Interview Details

    Application form which then goes to interview. At the interview you are asked a series of questions such as what would you do in a certain situation, most of them are common sense questions. After this formal interview you are asked back for a second informal interview which is usually to sign paperwork and get the job.

    Interview Questions
    • How would you respond if you are required to exchange an item to a customer but the item if no longer supplied?   View Answers (2)
    Negotiation Details
    None, this is a normal low paid job
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Assistant Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at Halfords in January 2011.

    Interview Details

    be yourself, The managers have all been there so tend to understand nerves. They will ask very KPI focused questions to see if you fit the bill.
    There is also Three stages. Telephone, 1:1 interview and then what they call a road test.

    Interview Questions
    Negotiation Details
    very good
    Accepted Offer
    Neutral Experience
    Average Interview
  10.  

    Sales Advisor Interview

    Anonymous Interview Candidate in Tiverton, South West England, England (UK)
    Anonymous Interview Candidate in Tiverton, South West England, England (UK)
    Application Details

    I applied online. The process took 5 daysinterviewed at Halfords in July 2010.

    Interview Details

    You need to Apply online on halfords careers, then you will be asked to a quick telephone interview, if successful an in store assessment and interview follow in which you will work on the shop floor and approach customers, this is a test of your confidence in dealing with people.

    Interview Questions
    • Tell us the most difficult situation you have had to deal with and how did you handle it.   View Answer
    Negotiation Details
    No negotiation on salary.
    Accepted Offer
    Neutral Experience
    Average Interview
  11.  

    Sales Assistant Interview

    Anonymous Interview Candidate in Telford, England (UK)
    Anonymous Interview Candidate in Telford, England (UK)
    Application Details

    I applied online. The process took 2 weeksinterviewed at Halfords in July 2010.

    Interview Details

    apply through the website, then a phone interview to make sure you're ok and then you have a formal interview, once all that is done, you're pretty much golden!

    Interview Questions
    • what is the best idea you have ever had?   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview

Work at Halfords? Share Your Experiences

Halfords

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.