Harte Hanks Customer Service Representative Interview Questions

Updated Jul 28, 2015
5 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Austin, TX
Accepted Offer
Neutral Experience
Average Interview

Application

I applied through a staffing agency. The process took 1 day. I interviewed at Harte Hanks (Austin, TX).

Interview

Fun, interactive, informative. It was a great experience over all. I interviewed 2 years ago and the interview process is completely different now. Whatever has changed weather supervisors or customers they are supporting I am a fan

Interview Questions

  • where I see myself in 2 years   1 Answer

Other Interview Reviews for Harte Hanks

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Langhorne, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Harte Hanks (Langhorne, PA) in February 2015.

    Interview

    Met with a recruiter who said I'd be a great match. He asked me to come back in 2 hours to meet with a supervisor. I came back and waited almost 2 hours to be told they are too busy and short staffed. I was then scheduled the following week for my 2nd interview which was extremely easy. I took a 20 question written test about smart phones, can't remember the questions exactly but scored 100%. Immediately after that the recruiter took me back to another office for a spit drug test where I was left alone to spit in a cup. The who process took like 15 minutes. I was called back and told I was being hired on directly and to come in to fill out paperwork. That was the longest part of the whole process, a ridiculous amount of paperwork, I sat around a table with 6 other people filling it out.

    Interview Questions

    • Do you have knowledge of smartphones? Can you clear your browsers cookies/cache?   Answer Question
  2. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Austin, TX
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Harte Hanks (Austin, TX) in November 2014.

    Interview

    Show up dressed nice. Show that you care about how you look, and they will hire you there isnt much difficulty getting in the door if you take it upon yourself to leave your highschool drama at the door. The only con, is that working here can feel dehumanizing as they micromanage you and forbid you from doing anything other than reading or staring at the computer screen.

    Interview Questions

    • Why did you leave your last job?   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Mission, KS
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at Harte Hanks (Mission, KS) in November 2011.

    Interview

    Position was sourced through a temp agency and went to full time when you began to meet performance standards. If you made it thru the first round, you interviewed with senior supervisors from the phone room.

    Interview Questions

    • How did you handle a very displeased or angry customer. We expect availability for any schedule and no part - time jobs in addition to this one.   1 Answer

    Negotiation

    Very typical. Made sure you were availble when they needed you. Salary was not negotiated. take it or leave it.

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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fort Worth, TX
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at Harte Hanks (Fort Worth, TX) in April 2010.

    Interview

    Took a while to get an interview. Once you get in the door the process goes quickly. They asked alot of personal questions before professional questions. Left me in interview several times to do other things

    Interview Questions

    Negotiation

    They low ball, so stay stern on what you need

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