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Assurant Customer Service Representative I Interview Question

I interviewed in Addison, TX and was asked:
"Have you ever had a customer angry and upset and how did you diffuse the situation"
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Part of a Customer Service Representative I Interview Review - one of 48 Assurant Interview Reviews

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Yes I put myself in the customer's place and I would be upset if something like that happened to me so I tried my best to make the customer happy
- Interview Candidate on Jul 19, 2010 Flag Response

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