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Nordstrom Cosmetics Counter Manager Interview Question

I interviewed in San Francisco, CA and was asked:
"Have you ever had a situation where you exceeded a customer's expectations? Have you ever over-promised and underdelivered?"
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Part of a Cosmetics Counter Manager Interview Review - one of 1,023 Nordstrom Interview Reviews

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Answer questions honestly and focus on what you did when you exceeded a customer's expectations.

- Interview Candidate on Mar 8, 2013

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