Hertz
3.3 of 5 1,553 reviews
www.hertz.com Estero, FL 5000+ Employees

Hertz Customer Service Representative Interview Questions & Reviews

Updated Jun 25, 2014
All Interviews Received Offers

Getting the Interview 

50%
41%
8%

Interview Experience 

83%
16%
0%

Interview Difficulty 

Average Difficulty
7 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Melbourne, FL

I applied online and the process took 6 weeks - interviewed at Hertz in June 2014.

Interview Details – A representative of Hertz called me to schedule an appointment, I took 2 copies of my resume. One copy went to the Manager and one copy was for the person who interviewed me- who was also a manager. I had to return for a second interview- both were 1 on 1.

Interview Question – Typical questions: Have you ever had to deal with difficult customers and if so how did you handle it?   View Answer

Negotiation Details – Had to come back one more time and then they told me when to start.

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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied through college or university and interviewed at Hertz.

Interview Details – just fill out the form and u'll be set

Interview Question – behavior question   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Raleigh, NC

I applied online and the process took 2 weeks - interviewed at Hertz in October 2012.

Interview Details – Having read the entries on this website I was COMPLETELY prepared! The exact questions were used.

Interview Question – Why did you leave your last job?   View Answer

Negotiation Details – no negotiations

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No Offer

Neutral Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Santa Ana, CA

I applied through an employee referral and the process took 1 week - interviewed at Hertz in May 2012.

Interview Details – Called from main recruiting office for local CSR job. Interview went well, I have solid references within the company, but never heard back. HR interviewer was short with me when I followed up, told me she would call me back but never did.

Interview Question – There were none. Odd to have experience in the company, basically be sold the job during the interview and never even get a response.   View Answer

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Mobile, AL

I applied online and the process took a day - interviewed at Hertz in May 2011.

Interview Details – I applied online and received a phone call from a recruiter the next morning around 10am. We did a telephone interview, she told me what is required for telecommuting and she sent me an email with a link to the typing test. I was told to take it and she would call me Monday and (assuming I passed it) she would set up my interview for Tuesday at the local office. Call came Monday, and I interviewed Tuesday. I was hired and told that technician would be sent to set up computer and phone in my home.

Interview Question – What would you do if you encountered an irate customer upset because they feel they have been charged too much?   View Answer

Negotiation Details – There is no negotiation.

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Eureka, CA

I applied online and the process took 4+ weeks - interviewed at Hertz in January 2012.

Interview Details – first of all they interview you on the phone, then they interview face to face. y=if you get selected, they do a background check through a third party and a drug test. if you pass you get a job offer

Interview Question – why hertz?   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Tallahassee, FL

I applied online and the process took 4 days - interviewed at Hertz in September 2009.

Interview Details – The entire process was a piece of cake. I submitted a resume through careerbuilder. 2 weeks later I got a call for an interview. I interviewed with the supervisor then I interviewed with the branch manager. the next day I was offered the job

Interview Question – How would you deal with an upset customer?   Answer Question

Negotiation Details – No

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Hertz – Why Work for Us?

Who We Are In September of 1918, the pioneer of auto renting, Walter L. Jacobs, at the age of 22, opened a car-rental operation in Chicago. Starting with a dozen Model T Fords, which he repaired and repainted himself… Full Overview

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