Hewlett-Packard
3.0 of 5 8,200 reviews
www.hp.com Palo Alto, CA 5000+ Employees

Hewlett-Packard Customer Service Representative Interview Questions & Reviews

All Interviews Received Offers

Getting the Interview 

50%
50%

Interview Experience 

66%
33%
0%

Interview Difficulty 

Average Difficulty
4 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Conway, AR

I applied online - interviewed at Hewlett-Packard in February 2010.

Interview Details – 1st interview was via email 2nd was via telephone

Interview Question – Give a time where you did what was right for the customer?   View Answer

Negotiation Details – It was simple

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Declined Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Tucker, GA

I applied through an employee referral - interviewed at Hewlett-Packard in May 2012.

Interview Details – I had one interview to discuss the possibility of permanent employment with the Customer Service department at HP. I advised my interviewer that my passion and experience was in the Provider Enrollment department of many years. I was not comfortable in Call Center enviroment. limited time on the phone was not helping my customers and giving me a not so good review.

Interview Question – If I was to be hired permanently would I accept a drop in salary   Answer Question

Reason for Declining – Not the right department for my experience and my experience did not pay correctly

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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 4+ weeks - interviewed at Hewlett-Packard.

Interview Details – Applied online and got invited to an onsite interview, first did a language tests (psychometric undercover) and one week later had the real interview, with three of the managers of the area I applied. Only one of them asked questions as in my personal goals and my academic background

Interview Question – Nothing beyond the usual: Tell me why you and not another person? What would you contribute to the company?...   View Answer

Negotiation Details – No negotiation what so ever. Take it or leave it.

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied online - interviewed at Hewlett-Packard in January 2010.

Interview Details – HR will screen through your resume and give a first telephone interview. Afterwhich, they will then schedule a meeting for you with the employing manager

Negotiation Details – Salary negiotation seems tough as they have a budget set on it.

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Hewlett-Packard – Why Work for Us?

The start-up that started it all. Six decades before high tech and dot coms existed, classmates Bill Hewlett and Dave Packard built an audio oscillator in a garage and launched a technology revolution. Today we’re… Full Overview

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