Hewlett-Packard Technical Support Engineer Interview Questions

Updated Jun 21, 2015
29 Interview Reviews

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Technical Support Engineer Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview

Application

I applied through a staffing agency – interviewed at Hewlett-Packard.

Interview

Interview process was fine the folks I met with were helpful Most of my interview was at HP with team leads and technical folks that had good subject matter knowledge to questions I raised during interview process. They also provided additional information in regards to hours expectations and responsibilities.

Negotiation

No

Other Interview Reviews for Hewlett-Packard

  1.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Two phone interviews followed by a day long on-site interview

    Interview Questions

    • Questions about object oriented programming ( C++ and java) Analytical questions about problem solving   Answer Question

    Negotiation

    It was my second job , so I was not able to negotiate well. There is a good scope for negotiation

  2.  

    Technical Support Engineer Interview

    Anonymous Employee
    No Offer

    Interview

    Had to send a questionnaire back. Then did a phone screen. The in person interview was intense. Met with about 10 people and was there 3 1/2 hours. Overall it was a good experience I was asked some brain teaser questions. The technical questions were not too hard unfortunately I was rusty from taking some time off.

    Interview Questions

    • If you have 9 balls and 1 is heavier you have a balance whats the fewest amount of times you have to use it to find the heavier ball.   2 Answers
  3. Helpful (1)  

    Technical Support Engineer Interview

    Anonymous Employee in Norfolk, VA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Hewlett-Packard (Norfolk, VA) in September 2010.

    Interview

    I applied to HP in August of 2010. I finally got a call back a little more than a month later. An employee scheduled a phone interview that consisted of IQ questions. I was Ok with my answers.I was contacted again in which an employee emailed me my requirements for the interview (Background check information). My interview was 6:45 in the morning. I had a full suit on. I felt overdressed considering the managers and everybody at the place were in old slacks and polos. I was interviewed again with IQ questions which kinda took me by surprised. I wasnt asked a single thing about the company or what i can do for the company. I answered the questions. I wasnt offered the position with the company. I was upset but more with myself. I could of been more prepared for what was coming. The second interview wasnt as professional as I thought it should

    Interview Questions

    • It wasnt a difficult question but he flat out asked how do i remote into another person's computer   3 Answers
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  5. Helpful (1)  

    Technical Support Engineer Interview

    Anonymous Employee in Albuquerque, NM
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at Hewlett-Packard (Albuquerque, NM) in April 2009.

    Interview

    The process was incredibly drawn out and painful, so I was sure I was applying for a professional position. Come to find out, after a prescreen, three written tests, a phone interview and an in-person interview, they actually were building a call center where jobs would pay slightly more than minimum wage. The final interviewer was dismayed to hear that I had gotten technical certifications and learned a great deal at my previous position. I thought she was kidding, but she was actually quite concerned that I might have been learning work-related subject matter while at work... I had to explain that it was sometimes slow and that I was responsible for solving problems that required this information, but she did not seem convinced.

    Interview Questions

    • describe a mistake you have made and what you learned from it   1 Answer
    • Describe an occasion where you solved a problem by taking the initiative   1 Answer
  6.  

    Technical Support Engineer Interview

    Anonymous Employee in Corvallis, OR
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1+ weekinterviewed at Hewlett-Packard (Corvallis, OR) in June 2008.

    Interview

    Internal position. Interviewed five times over almost two weeks. Hiring manager offered position over phone, but at a reduced salary than what was posted. Attempted to renegotiate salary, but non-negotiable per hiring managers statement. Contacted HR, they confirmed that all candidates, internal and external, can negotiate.

    Interview Questions

    • How do I compile an HP-UX kernel? What steps do I take to move the new kernel into place and associated support files, yet still allowing me to boot off the previous kernel in case the new kernel is bad?   2 Answers
    • A user calls and complains that the E-mail he/she is sending does not get to the intended receipients. What steps do you take to investigate and resolve?   2 Answers

    Reasons for Declining

    Hiring manager not truthful

  7.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Bangalore (India)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 2 daysinterviewed at Hewlett-Packard (Bangalore (India)) in June 2015.

    Interview

    Took 2 days It consists of 3 rounds 1. Group discussion (Speak about the given topic) 2. Technical aptitude and Logical reasoning 3. HR round Easy if u have good knowledge of troubleshooting

    Interview Questions

    • Troubleshoot me with the wifi not working issue   1 Answer

    Negotiation

    CTC (ask more)

  8.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1+ weekinterviewed at Hewlett-Packard.

    Interview

    Start as contract employee... Got to go through multiple phase... communication skill.. Technical round ... group discussion ....... last but not least HR round. Then they announce the list of selected candidate

  9. Helpful (1)  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Bangalore (India)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 1 dayinterviewed at Hewlett-Packard (Bangalore (India)) in June 2014.

    Interview

    I applied through a consultancy Interview was comprised of 4 rounds !st Group discussion-They will ask tell me about yourself and to speak on any general topic 2nd Face to face-Again to check communication skills and confidence level 3rd Technical written-30 questions based on networking,reasoning,ms word 2010,windows O.S related 4th HR-some more technical questions and shifts related

    Negotiation

    Dint negotiate because i went through consultancy

  10. Helpful (3)  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Kuala Lumpur (Malaysia)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1 dayinterviewed at Hewlett-Packard (Kuala Lumpur (Malaysia)).

    Interview

    I was called by a head hunter and was asked to meet at HP office. When arrived, the office area was very pleasent and I was directed to one of the many meeting room. The hiring manager was on time and the interview process was fairly quick and the manager asking me about my previous experiences and what was expected of the job.

    Interview Questions

    • Considering you have no experience for this job, hiring you would be a risk that I am taking. Do you understand?   Answer Question
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