Higher One Seasonal Customer Service Representative Interview Questions

Updated Nov 13, 2014
Updated Nov 13, 2014
5 Interview Reviews

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

1.6
Average

Interview Difficulty

Hard

Average

Easy

5 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Seasonal Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online – interviewed at Higher One.

Interview Details

After applying online. I got an email with a few question to fill out and for me to pick a time for a phone interview. I received a phone call, he asked me a few question about my background and customer service experience. I was offered the job on the spot just had to pass a background check.

Interview Questions
Accepted Offer
Easy Interview

Other Interview Reviews for Higher One

  1.  

    Seasonal Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 daysinterviewed at Higher One.

    Interview Details

    The best intervierwer , fast company, keeps up with everything as promised. Thye are really the best you can ask for. Very smooth interview, extremely professional. I would recommend to anybody.

    Negotiation Details
    I did not negotiate. Good pay.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Seasonal Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Higher One in August 2014.

    Interview Details

    Submitted application online through the Hire One website, someone called and set up an interview date. Got a call on that date and they asked me a series of standard interview questions, they forwarded my information to HR who then called me with an offer, I then received some information via email and did all of my HR paperwork via e signature.

    Interview Questions
    Negotiation Details
    No salary negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Seasonal Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Higher One in June 2012.

    Interview Details

    Online appl submitted on 6/1,
     Recvd email to s/u ph interview on 6/14 (important to respond immediately)
    6/20 phone interview 30-45 min
    6/20 w/i 1 hr emailed recvd advanced to next step
    2 sent emails one a scenario test and 1,personality test.(send back ASAP)
    6/26 callback informed selected

    Interview Questions
    • What do you know about Higher one?   View Answer
    • Scenario of how you handled a difficult caller?   Answer Question
    • Scenario of a student not having enough in her account got charged a fee but wants the fee waved.   Answer Question
    Negotiation Details
    No negotiation of salary
    Accepted Offer
    Positive Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Seasonal Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Higher One in June 2012.

    Interview Details

    Submitted application on May 17
    Received email to interview on June 5th
    Phone interview scheduled for June 22nd
    Received email of successfully passing credit/background check on June 22nd

    It is important to make sure to respond ASAP once you receive an email. They will reimburse telephone cost. This is a great job for a student or extra income.

    Interview Questions
    • Please explain what is referred to as a college or university “refund” to students and include the URL (from Higher One) where you found the answer.   Answer Question
    • Name 3 features of the One Account and provide the URL (from Higher One) where you found the answers.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

Work at Higher One? Share Your Experiences

Higher One

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.