Higher One
3.2 of 5 24 reviews
www.higherone.com New Haven, CT 1000 to 5000 Employees

Higher One Seasonal Customer Service Representative Interview Questions & Reviews

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Seasonal Customer Service Representative Interview

Seasonal Customer Service Representative

I applied online and the process took 4 weeks - interviewed at Higher One in June 2012.

Interview Details – Submitted application on May 17
Received email to interview on June 5th
Phone interview scheduled for June 22nd
Received email of successfully passing credit/background check on June 22nd

It is important to make sure to respond ASAP once you receive an email. They will reimburse telephone cost. This is a great job for a student or extra income.

Interview Questions

  • Please explain what is referred to as a college or university “refund” to students and include the URL (from Higher One) where you found the answer.   Answer Question
  • Name 3 features of the One Account and provide the URL (from Higher One) where you found the answers.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Seasonal Customer Service Representative Interview

Seasonal Customer Service Representative

I applied online and the process took 3 weeks - interviewed at Higher One in June 2012.

Interview Details – Online appl submitted on 6/1,
 Recvd email to s/u ph interview on 6/14 (important to respond immediately)
6/20 phone interview 30-45 min
6/20 w/i 1 hr emailed recvd advanced to next step
2 sent emails one a scenario test and 1,personality test.(send back ASAP)
6/26 callback informed selected

Interview Questions

  • What do you know about Higher one?   View Answer
  • Scenario of how you handled a difficult caller?   Answer Question
  • Scenario of a student not having enough in her account got charged a fee but wants the fee waved.   Answer Question

Negotiation Details – No negotiation of salary

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