Glassdoor is your free inside look at Highmark Blue Cross Blue Shield Customer Service interview questions and advice. All 3 interview reviews posted anonymously by Highmark Blue Cross Blue Shield employees and interview candidates.
Highmark Blue Cross Blue Shield Customer Service Interview Questions & Reviews
Getting the Interview 3 Interviews
Interview Experience 3 Ratings
Customer Service at Highmark Blue Cross Blue Shield
Accepted Offer – Interviewed in Parkersburg, WV Dec 2011 – Reviewed Jan 7, 2012
Interview Details – You apply online, setup a testing date that's available (have to check everyday for testing dates that are available), go in for testing (skills, typing, personality, etc) you'll be in a testing class with ~20 people. If you pass the test, you get setup with an interview. Go interview, and if they want to hire you, they'll call you within their specified time frame. Very professional through and through.
Interview Question – How would you handle an angry customer? Answer Question
Negotiation Details – No negotiations.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service at Highmark Blue Cross Blue Shield
No Offer – Interviewed in May 2011 – Reviewed Jun 14, 2011
Interview Details – I was told that I should be prepared for an online assessment, an interview, and a drug test. When I got there I was asked to take an online test that gave me a bunch of different scenarios I had to say how I would handle them. There were a lot of other people in the room. After I was done, a woman asked for my name and entered it into a computer and told me I didn't get the position.
Interview Question – How would you handle an irate customer if you were a waiter? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service at Highmark Blue Cross Blue Shield
Accepted Offer – Interviewed in Mar 2007 – Reviewed Dec 15, 2009
Interview Details – Pretty simple. High turnover so the standards are dropping.
Interview Question – Can you sit for 8 hours? Answer Question
Negotiation Details – There was no negotiation phase.
Helpful Interview?
Yes |
No
Problem with this interview?
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