Hillstone Restaurant Group Interview Questions in Newport Beach, CA

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  1. 1 person found this helpful  

    Server Interview

    Anonymous Interview Candidate  in  Newport Beach, CA
    Anonymous Interview Candidate in Newport Beach, CA
    Application Details

    I applied in-person. The process took 2 weeks - interviewed at Hillstone Restaurant Group in September 2011.

    Interview Details

    You do not need a lot of experience to get hired at a Hillstone Restaurant. They really want team members who will work well together, since the serving style is based mostly on teamwork and not individuality. Showing a positive attitude will also increase your chances of getting hired.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2. 7 people found this helpful  

    Server Interview

    Anonymous Interview Candidate  in  Newport Beach, CA
    Anonymous Interview Candidate in Newport Beach, CA
    Application Details

    I applied in-person. The process took 1 week - interviewed at Hillstone Restaurant Group in January 2011.

    Interview Details

    You must fill the application out on the spot and be ready to interview the same day. They do make you wait a long time especially if they put out an ad and tons of people show up. Minimum of 3 interviews with different managers. If you only do one and they thank you it means that you did not get hired. They say they will call but they don't. Complete 2 tests, background check and a realistic job preview (RJP.) Can take a while, I have seen it take over a week for some people. Sometimes you may not be able to do all 3 interviews in one day so they will schedule the last. After the third interview is when you take both tests. They are graded right away. If they do not schedule an RJP date or mention that they will schedule it then you didn't pass both tests and you will not get hired. Last thing is a background check which takes a couple of days to come back so you have to wait for it before you get the job.

    What they are looking for:
    - outgoing personality, able to carry a conversation, hard workers
    - SMILE - a lot, they love friendly people. You will not make it through all three interviews unless you smile
    - Your interest in the company (not just for the job) - do some research at hillstone.com. They also want to know that if they hire you and spend time training you that you will stay. Even short-term employees rarely stay for less than a year. They do not hire for summer or Christmas only.
    - customer service ability. They want to know if you will give good customer service. This is why they will hire someone with no serving experience. They believe that they can teach you to serve if you have an understanding of how to give good customer service. They will ask questions to determine if your serving style is just serving or if you can go above and beyond just delivering food.
    - professional: if you don't know what professional attire is google it. I would even suggest this to most young women out there because 90% of the females that come in are automatically disqualified due to attire. Dressing in a sexy outfit might get you hired elsewhere but it will not help you here and it may even hurt you. Men: please shave and get a haircut and also look up business attire because it does not include vans, pants and a collared shirt. Also black jeans are NOT dress pants.

    After the 3rd Interview and if they like you they will ask you to do:
    1. Personality Test: Easy but long with no time limit. Just don't sound like a psycho.
    2. General Knowledge Test: Easy but times. Kinda like the SAT but easier. They grade you on how many questions you answer and how many you get right. More importantly they observe you while you are taking the test to see how you perform under pressure. The test is made so no one is able to finish all the questions in the allotted time. That is the point so just stay calm and answer as many as possible while staying cool.

    Realistic Job Preview (RJP): They will ask you to come in and "shadow" for a shift so you can see if you feel like you would fit it. This is not for you. They use this as an observation tool so that they can assess your personality over a longer period of time. You will follow a server while they explain stuff...yada, yada. Do not worry about remembering anything they tell you. What they are looking for is if you SMILE and how you interact with staff and guests. SMILE at guests even say hi how are you, be courteous. Talk to staff or talk to a guest. If you can strike up a conversation with a guest they will love you. Ask questions. The server will do a bunch of talking and then ask if you have any questions. Don't ask stupid stuff that you would learn in training like "how would you ring in this...or can you make this without cilantro." This is your opportunity to ask staff what it is like to work there. Also don't be afraid to ask them about themselves. They want to know if you can hold conversation, are personable, ability to work in a team that relies on communication.

    As some point they do a background check. Just don't lie about anything. If you have something tell them. For example a DUI does not automatically disqualify you but lying about it will.

    Interview Questions
    • What differentiates great service/going above and beyond from good service/only being an order taker & food delivery person.   View Answer
    • They want to know that money is not the main & only reason for wanting to work for them. Why do you want to work here? Why do think you will be a good fit?   View Answer
    • How much money do you need to make.   View Answer
    • 3 words to describe yourself or 3 best qualities and your worst quality   View Answer
    Negotiation Details
    No negotiation. They offer you the job or they do not.
    Accepted Offer
    Positive Experience
    Difficult Interview
  3.  

    Manager In Training Interview

    Anonymous Interview Candidate  in  Newport Beach, CA
    Anonymous Interview Candidate in Newport Beach, CA
    Application Details

    I applied through a recruiter. The process took a day - interviewed at Hillstone Restaurant Group in December 2009.

    Interview Details

    I initially met the recruiter at a recruiting event. We then scheduled a one on one interview at a restaurant, which mostly consisted of just background questions. Mostly asking why I was interested in the hospitality industry. The last round was a half day at two restaurants. Helped in the kitchen and got pulled out periodically to interview with all the recruiters (there were 4). Each of them had a very different interview style. One of the recruiters was confrontational and acerbic, the other three were pleasant and asked very general questions. At the end there was a 12 min. standardized test. It consisted of simple math and word analogies.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview

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