Hilton Worldwide

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Hilton Worldwide Front Desk Agent Interview Questions

Updated Nov 30, 2014
Updated Nov 30, 2014
10 Interview Reviews

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1 person found this helpful  

Front Desk Agent Interview

Anonymous Interview Candidate in Conway, SC
Anonymous Interview Candidate in Conway, SC
Application Details

I applied online. The process took 5 daysinterviewed at Hilton Worldwide in June 2014.

Interview Details

Received call from HR after I applied online about 2 days before. HR rep was very friendly, and gave a mini interview over the phone. HR rep is looking for personality over anything on the phone, so be energetic and personable. She told me at the end of call that I would be going forward for an in-person interview and I would receive an email from her to schedule it. Interviewed 3 days later with two FD mangers. Very friendly and ask straightforward questions. (Why Hilton?, Tell me about a time you had an angry customer? Why should we hire you?) Got a call back the same day that I got the job.

Interview Questions
  • Questions were pretty straightforward, nothing out of the ordinary. Most difficult question was, tell me about a time where you had a crisis at work and you had to think on your feet.   Answer Question
Negotiation Details
No negotiation. Set rate.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Hilton Worldwide

  1.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Ontario, CA
    Anonymous Interview Candidate in Ontario, CA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Hilton Worldwide in May 2014.

    Interview Details

    i applied online and got a call 2 weeks later from the director of HR. Went to the interview and she made it really comfortable asked some behavioral questions mainly about my experience. After the interview she asked me if I had time for a second interview with the assistant director of the department I was applying for. of course I said yes and she took me downstairs to interview with the director. The director was really laid back, asked a couple more questions and explained all about their company as well as the position details. I could of sworn I did an incredible interview and she even said herself to call in a couple days if I didn't get a call from them. I left both interviews feeling great but once I did call back they said the position has been filled. I was pretty upset but I guess I wasn't what they were looking for.

    Interview Questions
    • tell a time when you made a mistake and what did u do to fix it   View Answer
    No Offer
    Neutral Experience
    Easy Interview
  2. 2 people found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Portland, OR
    Anonymous Interview Candidate in Portland, OR
    Application Details

    I applied online. The process took 5 weeksinterviewed at Hilton Worldwide in December 2013.

    Interview Details

    1st phone and 2nd in person interview. Same question same be confident and remember GREAT CUSTOMER SERVICE past experience

    Interview Questions
    • Why do you want this position? Tell me about a time when you tried something and failed? What did you learn? How would you do things differently next time?A guest approaches you, and apparently in hurry, and express dissatisfaction with some element of their stay. You have the impression that they will not return to our hotel/ company. What do you do?   Answer Question
    • Basic situation question. They are looking how you will handle situation and dealing with guest.   Answer Question
    Negotiation Details
    $10.40 and now $12.50
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Front Desk Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person – interviewed at Hilton Worldwide in June 2013.

    Interview Details

    It was an easy process.I interviewed with front desk manager and then GM.Both were very nice very upfront.They offered me the job.After backround and drug test offered job.I took it and loved it .It was a great place to work.

    Interview Questions
    • Describe a time when you got upset at a job.How did I Handlel it.   Answer Question
    Negotiation Details
    STool 11 to start.Wasn't negotiable.
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Hilton Worldwide in April 2013.

    Interview Details

    It was very straightforward. I received a call two weeks after submitting an application online. I did a phone interview a few days later. After my phone interview I did an office interview. A week later i was offered the position.

    Interview Questions
    • No difficult questions everything was very standard and cut and dry. My interview went great. I made the manager laugh and talk a lot. The questions were typical like, What would you do in this situation? Name a time when you had to deal with adversity and what did you ?   Answer Question
    Negotiation Details
    No negotiation I was satisfied with their offer
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Hilton Worldwide in March 2013.

    Interview Details

    one interview, very conversational. Be happy and say anything dealing with great customer service

    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  7. 2 people found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate in San Juan, PR
    Anonymous Interview Candidate in San Juan, PR
    Application Details

    I applied online. The process took a dayinterviewed at Hilton Worldwide in November 2012.

    Interview Details

    I applied on line, they called the next day to set up an interview. The interview was scheduled for 11:00am and I didn't get interviewed until 12:30. There were three people in front of me to be interviewed for same job. I was there until 2:00pm, because after the initial interview I was interviewed by the department supervisor as well. Both interviewees were friendly and made me feel comfortable. The initial impression of the other staff working there is that they were snooty and not helpful. They didn't inform anyone of how long we had to wait and left us all sitting in the front office waiting for over an hour to be seen for our interviews. One interviewee had her appointment scheduled for 10:30 and was not seen until 11:30.

    Interview Questions
    • A hotel customer thinks your voice is sexy on the phone and wants you to come up to his room after your shift is over and give him a massage. What would you say to him.   View Answers (2)
    No Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at Hilton Worldwide in October 2009.

    Interview Details

    Online application followed by a short phone interview and a request to come in for an on-site interview with the Front Office Manager. Interviewed first with him (he no longer works for the company) then with the HR Officer and the General Manager himself. Physical presentation is very important (apparently some college kids showed up in slacks and flip flops for their interviews?!) in addition to a answering questions calmly and without unnecessary pauses.

    Interview Questions
    • If you have worked in customer service before, nothing will surprise you. Guest comes first, and frankly, this is the hospitality industry. You need to be hospitable.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Front Desk Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Hilton Worldwide in January 2012.

    Interview Details

    The interview was scheduled at 2 in the afternoon, got there at 1:30 waited and i was interviewed in 10 min.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  10.  

    Front Desk Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took a dayinterviewed at Hilton Worldwide in August 2011.

    Interview Details

    I had emailed the manager about a job posting I saw on my college's website and was called the next day to schedule an interview for that Saturday. I went to the interview and had to fill out a paper application. Then the manager came out and asked me some questions off the top of her head, not really taking any notes from my answers. There were multiple position available which she gave me info on, and then asked which ones I was interested in along with hours. She then asked if I had any questions for her but didn't really seem to want to answer them, so I didn't ask all the ones I had. The interview lasted about a half hour. She then said she'd call me that upcoming Monday or Tuesday about second interviews, but I never got a call back. And I just saw on careerbuilder.com that they have a posting up for the job. Rude, if you ask me.

    Interview Questions
    • Talk about a time you went above and beyond for a customer.   Answer Question
    • Talk about a time you had to handle a difficult customer.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview

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