Glassdoor is your free inside look at Hilton Worldwide interview questions and advice. All 123 interview reviews posted anonymously by Hilton Worldwide employees and interview candidates.
Hilton Worldwide Interview Questions & Reviews
Getting the Interview 123 Interviews
Interview Experience 114 Ratings
Barista Server at Hilton Worldwide
Accepted Offer – Interviewed in May 2013 – Reviewed May 18, 2013 New
Interview Details – I applied online about 2 weeks before. I received a call from the HR woman on Friday and scheduled an interview for Monday. On Monday I interviewed with her, the Food & Beverage Manager, and finally the Director of Operations and they were all awesome! The next day I was called again to interview with the General Manager and I received his blessing to be hired. From there was the drug test and paperwork. Just be yourself, be honest, and smile!
Interview Question – Tell me about a time when you had to teach someone how to use the equipment on the job. How was that experience? Answer Question
Negotiation Details – There was really no negotiation 9.00 with a .50 raise after 3 or 6 months, I forget. But it is more than I was making at my other job so plus.
Helpful Interview?
Yes |
No
Problem with this interview?
Senior Manager at Hilton Worldwide
Accepted Offer – Interviewed in McLean, VA Jan 2013 – Reviewed May 17, 2013 New
Interview Details – Please if you are reading this, take my advice and run away. If you dont, it wont take you long to see why.
Interview Question – Nobody has any knowledge of information security here that you will interview with, so read about Unix flavors and incident response plans from 2001 to be prepared. Answer Question
Negotiation Details – They rely heavily on bonus compensation that is basically controlled by your direct report. The structure is very weak and will largely depend on how much ass you kiss.
Helpful Interview?
Yes |
No
Problem with this interview?
Revenue Coordinator at Hilton Worldwide
Accepted Offer – Interviewed in Addison, TX Jul 2012 – Reviewed May 8, 2013 New
Interview Details – The first part is a phone interview with the recruiter. They will ask about your background, goals, and a few very general questions. The next part consists of a writing sample. The writing sample is timed and is due 1 hour from the time you start. This allows you to showcase your persuasive and analytical skills. The final part is a behavioral interview. It lasted about an hour and it seemed like they asked every question you could possibly think of. Make sure you are prepared and have answers ready.
Interview Question – What risks have you taken in your career and how did that affect your long term goals? Have you disagreed with past managers and how did you resolve your problems? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Front Desk Agent at Hilton Worldwide
Accepted Offer – Interviewed in Atlanta, GA Mar 2013 – Reviewed May 9, 2013 New
Interview Details – one interview, very conversational. Be happy and say anything dealing with great customer service
Negotiation Details – no negotiation
Helpful Interview?
Yes |
No
Problem with this interview?
Director at Hilton Worldwide
Accepted Offer – Interviewed in McLean, VA – Reviewed May 9, 2013 New
Interview Details – Standard process but they do not interview in their offices, instead choosing conference rooms. You don't get a feel for the workspace or the culture this way.
Negotiation Details – Very easy.
Helpful Interview?
Yes |
No
Problem with this interview?
Revenue Manager at Hilton Worldwide
Accepted Offer – Interviewed in Feb 2013 – Reviewed Mar 30, 2013
Interview Details – I applied online and approximately 2 weeks later I had received an e-mail asking me to complete an online video "interview." I had 3 days to complete this. I discovered I wouldn't be speaking with a Hilton representative or anyone else for that matter; I had to record myself reading and answering 14 questions. A few days later I received an e-mail stating I had moved onto the next round: a short telephone interview. At the end of that interview, I was told I would interview with the "hiring manager" over the telephone and that it would be a situational interview. That interview occurred exactly 1 week later and involved 3 different people. It lasted for approximately 30 minutes. Later that day, I received a phone call stating I had made it through to the fourth and final round: a writing sample. I had to take a position on a business issue and argue my point of view. I received a call approximately 3 business days later with a job offer. In total, the process took less than 1 month and was straightforward. Everyone I spoke with was nice and helpful.
Interview Question – The situational interview will be almost impossible unless you have significant knowledge of hotel revenue management (ie. taken a few courses on it or have years of experience) Answer Question
Negotiation Details – There was no salary negotiation. I was asked during the first telephone interview what I thought the position paid and was told it was higher than what I thought. The offer was a pleasant surprise.
Helpful Interview?
Yes |
No
Problem with this interview?
At Home Service Agent at Hilton Worldwide
No Offer – Interviewed in Carrollton, TX Dec 2012 – Reviewed Apr 5, 2013
Interview Details – I followed with every step of the hiring process for an at-home customer service agent. I filled out the online test, created a special CD to access Hilton Worldwide hotel systems test and passed. I also had a phone interview with the HR hiring manager in Carrollton, Texas. All went well before the end of the year 2012. After one week of the verbal interview, what I was very careful in speaking on the telephone with clear and precise English, I was denied of the job without any reason.
Helpful Interview?
Yes |
No
Problem with this interview?
Front Desk Agent at Hilton Worldwide
Accepted Offer – Interviewed in Oct 2009 – Reviewed Apr 3, 2013
Interview Details – Online application followed by a short phone interview and a request to come in for an on-site interview with the Front Office Manager. Interviewed first with him (he no longer works for the company) then with the HR Officer and the General Manager himself. Physical presentation is very important (apparently some college kids showed up in slacks and flip flops for their interviews?!) in addition to a answering questions calmly and without unnecessary pauses.
Interview Question – If you have worked in customer service before, nothing will surprise you. Guest comes first, and frankly, this is the hospitality industry. You need to be hospitable. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Revenue Analyst at Hilton Worldwide
Accepted Offer – Interviewed in Addison, TX Feb 2013 – Reviewed Mar 25, 2013
Interview Details – Initial phone interview ( asked about my background, and what led me to apply to Hilton Worldwide) at the end of the conversation I was asked to come in to the office to do a 1on 1 interview which I needed to bring a calculator , 1 on 1 interview consisted of 2 separate interviews. First was an analytical interview in which they read off of a prompt and I had to run the numbers to figure out the answers. The second part was more behavioral, in which they tested my ethics, asked about my background, and what my goals were.
Interview Question – Basic questions you would expect from any interview (behavioral) Answer Question
Negotiation Details – Not much room for negotiation
Helpful Interview?
Yes |
No
Problem with this interview?
Guest Service Agent at Hilton Worldwide
Accepted Offer – Interviewed in Myrtle Beach, SC – Reviewed Mar 15, 2013
Interview Details –
The Whole Process About a Month and Half From Submitting the app online too first day of work.
First i submitted my app and resume online then a few days later i would get a screening call asking questions what experience i had and asking me a few most difficult or unexpected questions and they liked what i had then they informed me that someone might call me for an interview.
2nd interview was about a week later after the call screen met with the front office guest service manager he asked me about my goals experience i had and of course the 10 Most Difficult or Unexpected Questions and let me know what to expect about the job and that he had a few more interviews to do and how long the process would take before hire.
3rd interview was about 6 days after the 2nd interview met with the General Manager of the hotel and it was a kinda meet and greet and informed me that i was in the final 4 for the job and let me know that he had 3 others to interview the final decision will be decided by the guest service manager if chosen will be contacted by Hr
About 2 weeks later got an offer letter online through an email and that i needed to come in for drug testing and submit for approval release of criminal and credit check and once that clears i would come in for orientation.
Took a week for the background to clear next step was to come in and sign the hiring packet and started a few days after that.
Tips:dress business casual,be confident in answering all the questions,.ask questions as if your interviewing them about the job.smile and thank them after every interview. explain that you want to advance that shows drive and leadership.
Good luck out there :)
Interview Question – Tell me a time about a difficult customer and how did you handle it? Answer Question
Negotiation Details – Very professional and smooth
Helpful Interview?
Yes |
No
Problem with this interview?
Worked for Hilton Worldwide? Contribute to the Community!
Add Review Add Salary Add Interview Review Add PhotosWork in HR or Recruiting?
Interviews by Company
Salaries by Company
Flag this {0} as inappropriate
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Oops!
We're sorry but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
