Hilton Worldwide Reservation Agent Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Front Desk Agent (8)
- Guest Service Agent (7)
- Front Desk Associate (6)
- Intern (6)
- Guest Service Representative (5)
- Banquet Server (4)
- Restaurant Manager (4)
- Housekeeper (3)
- Front Desk Clerk (3)
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- Sales Manager (3)
- Waitress (3)
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- Front Desk (2)
- Management Trainee (2)
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- Revenue Manager (2)
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- Server (2)
- Marketing (2)
- Accounting Manager (2)
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- Event Manager (2)
- Recruiter (2)
- Director (2)
- Reservation Agent (2)
- Reservation Sales Specialist (2)
- Chef (2)
- Massage Therapist (1)
Reservation Agent Interview (Positive Experience; Easy Interview)
I applied online and the process took 1+ week - interviewed at Hilton Worldwide.
Interview Details – Received an email to take an online skills test and personality test (taken on home computer) a few days after submitting my online application. I received an email setting up an interview a few days after completing the skills test. The interview was around 20 minutes, and was one on one with someone from HR. I received a job offer the next day.
Interview Question – They were all standard questions Answer Question
Negotiation Details – There is no negotiation. It is a set pay rate for training, and then a raise after completion of training.
Reservation Agent Interview (Neutral Experience; Difficult Interview)
The process took 5 days - interviewed at Hilton Worldwide in June 2010.
Interview Details – Interviewed with two people who had different ideas/direction of what they thought the job entailed.
They both separately asked my definition of the job and
Strengths/Weaknesses, how you would handle certain situations type
Where I saw myself in 5 years,etc
Interview Question – Why Hilton over Marriott? Answer Question
Reservations Agent Interview (Negative Experience; Average Interview)
I applied online and interviewed at Hilton Worldwide.
Interview Details – I had a telephone interview with someone from the reservation department. The line was so bad I had to keep asking him to repeat. He was calling from Qatar as the job offer was in Qatar.
Interview Question – No difficult questions but the phone line was so disturbed it made the whole experience very frustrating. Answer Question
Reason for Declining – They offered about 450€ to work 10 hours/day!
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