Holiday Inn Express Front Desk Agent Interview Questions

Updated Aug 8, 2015
11 Interview Reviews

Interview Experience

Interview Experience

72%
18%
9%

Getting an Interview

Getting an Interview

66%
11%
11%
11

Interview Difficulty

1.7
Average

Interview Difficulty

Hard

Average

Easy

11 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Front Desk Agent Interview

Anonymous Interview Candidate in Berkeley, CA
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through other source. The process took a week. I interviewed at Holiday Inn Express (Berkeley, CA) in May 2015.

Interview

It was pretty brief, and the manager asked a lot of the typical questions. over all it was pretty straight forward and the staff were very polite, They didnt actually have an interview room but it was held in breakfast area and had to fill out application day of interview.

Interview Questions

  • How much hotel experience do you have?   1 Answer

Other Interview Reviews for Holiday Inn Express

  1.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Meadville, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Holiday Inn Express (Meadville, PA) in January 2015.

    Interview

    I was called for an interview a week or two after I submitted my application in person. I came in and interviewed with the GM, Office Manager, and Food and Beverage manager. I then was called in for a second interview with only the GM and Office Manager, I was called then about a week later confirming I received the position.

    Interview Questions

    • How do you handle rumors or "drama"?   1 Answer
  2. Helpful (2)  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Springfield, MO
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    One face to face interview then a phone call saying you got the job

    Interview Questions

  3. Helpful (2)  

    Front Desk Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. I interviewed at Holiday Inn Express.

    Interview

    Interviewed in person. Situational interview i.e., Name a time when a guest was angry with you and you showed great customer service.

    Interview Questions

    • What is revpar, and how do you calculate revpar?   1 Answer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Lodi, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took a week. I interviewed at Holiday Inn Express (Lodi, CA) in April 2014.

    Interview

    I was contacted a day after submitting my application in person. I was offereded to meet with the front desk manager in person for a face to face interview. They questioned me on my previous Hotel Experience. I was asked which POS system i was familiar with, and my availability. The interview was very calm , They didnt try to make me nervous, or use trick questions or anything. it was a very straight forward Q&A interview

    Interview Questions

  6.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Greensboro, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. I interviewed at Holiday Inn Express (Greensboro, NC).

    Interview

    Initial application..interview with situational questions geing asked..background check

    Interview Questions

    • Name a time you had to deal with an irrate customer and despite your efforts they were still disatisfied   Answer Question
  7.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Allen Park, MI
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Holiday Inn Express (Allen Park, MI) in June 2012.

    Interview

    Walked in and applied. Hired on the spot. That should have raised a big red flag!

    Interview Questions

    • How do you handle a guest that is causing lots of noise.   1 Answer
  8.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Shawnee, OK
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I interviewed at Holiday Inn Express (Shawnee, OK) in May 2012.

    Interview

    Went in and got an application and filled it out and turned it in to the front desk. I got a call a few days later to come in for an interview. She did not ask any difficult questions and I got the job right away, she just asked which hours I could work.

    Negotiation

    None

  9.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Ludington, MI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Holiday Inn Express (Ludington, MI) in March 2012.

    Interview

    Very basic questions. A lot of questions about the surrounding cities and tourist information.

    Interview Questions

    • Do you know what No Walking is?   1 Answer

    Negotiation

    I tried to negotiate with my years of experience and Bachelor's degree in Hospitality and Tourism management, however, they held firm at $7.50 which is just above minimum wage.

  10.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Abilene, TX
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Holiday Inn Express (Abilene, TX) in March 2012.

    Interview

    Interview with the Front Desk Manager and then with the General Manager.

    Interview Questions

    • How would you deal with a drunk guest at the front desk flirty with a co-worker that won't go to his room?   1 Answer

    Negotiation

    Salary offered was $2.00 per hour less than desired. Explained that I was looking for $4.00 more per hour and with my experience and skills I felt that it was reasonable. After some more talking we settled at what I originally wanted.

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.