Hollywood Video Guest Service Representative Interview Questions & Reviews
Getting an Interview
Guest Services Representative Interview (Positive Experience; Easy Interview)
I applied in-person and the process took 2 weeks - interviewed at Hollywood Video in June 2009.
Interview Details – Only had 1 interview. The questions were pretty basic interview questions-why do you want to work here, please tell me about your self, etc. The most prominent question was to say what you favorite movie was and why. I would say try to tell them something that is not of the typical "block busters" and something that shows more of your particular movie interests.
Interview Question – What is your favorite movie and why? View Answer
Very Easy Interview
Guest Service Representative Interview (Neutral Experience; Very Easy Interview)
I applied in-person and the process took 2 days - interviewed at Hollywood Video in September 2008.
Interview Details – I applied via their website and spent 45-50 minutes doing the unicron personality test. A week after applying I received a call and was asked a couple of questions about my scheduling and if I was willing to accept this job for the minimum wage. Went in for the group interview and spent 4-5 hours going over the store and things I would do and watched safety videos.
Interview Question – The most unexpected question when I was interviewed was if I enjoyed mopping. Answer Question
Guest Service Representative Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Hollywood Video in June 2008.
Interview Details – There was an online application which asked a few multiple choice questions about your personality. Then there was a 1 on 1 interview with the store manager with very generic questions, and then there was a brief interview with the regional manager.
Interview Question – How would you deal with an angry customer? View Answer
Guest Service Representative Interview (Neutral Experience; Easy Interview)
I applied online and the process took 1+ week - interviewed at Hollywood Video.
Interview Details – Initial interview was with store manager and assistant manager, secondary interview 4 days later with district manager. Wis hired directly following high school for entry level job, interview was pretty bare bones, some questions tailored to my education level.
Interview Question – -Describe a difficult day dealing with a teacher or fellow student, and explain how the problem was resolved. Answer Question
Negotiation Details – No wage negotiation at initial hiring time, I was hired to eventually become a Shift Leader, after promotion to that title I was able to ask for a raise and explain why I had earned it. Management accepted my offer and employment continued.
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