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Home Depot Associate Support Department Supervisor Interview Questions & Reviews

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

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“Average” Interview

Interview Experience [?] Based on 3 ratings

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3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Nov 2011 in Davie, FL (took 1 week)

I applied on line at company website. On company website is a barage of personality, skills and IQ tests all related to the position you select when applying. I applied for 4 different positions. The online application took about 2 hours. Exactly one week later I received an email and a phone call advising me of phone interview request for one position; Associate Support Department Supervisor. I called the number provided and a phone interview took place with representative asking and then typing my responses. There was no discussion or followup questions. Question asked and answer recorded.

Interview Questions

How many associates have your supervised in the past?

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Describe a situation where you delivered excellent customer service.

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Provide three characteristics that make you an ideal candidate for this position.

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Describe a time when you were faced with an unusual situation and what did you do to handle the situation?

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Other Details

The interview consisted of a Phone Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.

Helpful Interview?

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2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Feb 2010 in Chelsea, MA (took a day)

Because I was already a part of the company and the management team was aware of my interest in moving up in the organization, I was approached by the store manager to apply and interview for the position. My first interview was with the District Human Resources Manager. This was the structured interview with questions about how one would react to associate issues and handle conflicts and complaints, along with a role play about an associate unhappy with his schedule. The second portion of the interview was with the store manager who outlined his expectations and made an offer.

Interview Questions

Name a time when you were asked to preform a task outside your normal duties that you may not have wanted to do? How did you handle that and get your work done as well?

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Other Details

I applied In-Person and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Mar 2010 in Huntsville, AL (took 2 days)

Applied online. Received contact to schedule interview. Typically phone call, but personal contact due to already being employed there; that also probably affected pay rate. First interview with 2 Store Managers (SM). Be familiar with job description and The Home Depot (THD) structure and values. Be prepared for case scenarios and "please describe a time when . . . ." Expect interview to last approximately an hour. All applicants are asked the same questions. Second interview with SM and District Human Resource Manager (DHRM); position answers directly to both. Lasted no more than 30 minutes.

Interview Questions

Sorry, don't remember

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Negotiation Details

Typically there is a pay range but put in offer of at least $14 p/h to start. There are a lot of responsibilities that go with this position - hiring, orientation, scheduling, and associate support.