HomeServe USA Interview Questions

Updated May 9, 2014
Updated May 9, 2014
7 Interview Reviews

Interview Experience

Interview Experience

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14%
28%

Getting an Interview

Getting an Interview

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16%
16%

Interview Difficulty

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Average

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Candidate Interview Reviews

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  1.  

    INbound Agent Interview

    Anonymous Interview Candidate in Chattanooga, TN
    Anonymous Interview Candidate in Chattanooga, TN
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at HomeServe USA.

    Interview Details

    Friendly interview. Very informative. They did a good job of explaining what they do and why they do it. We were able to walk through the call center to see where we would be working.

    Interview Questions
    Negotiation Details
    There was no negotiation. The pay is the same for everyone. Bonuses are based on performance.
    And, they don't tell you that they keep your bonus if you leave. Several took it to the Labor Board to be payed and won. It's a shame you have to take it to that point.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Interview

    Anonymous Interview Candidate in Chattanooga, TN
    Anonymous Interview Candidate in Chattanooga, TN
    Application Details

    I applied through other source. The process took a dayinterviewed at HomeServe USA.

    Interview Details

    Mass interview was completed in a job fair environment. Three interviews performed on the same day, which did save time. However, the interviews appeared redundant. Information given during the interview process was not consistent with actual job experience.

    Interview Questions
    • The most difficult question involved a specific incident with terms & conditions and how one would respond, but no background information given and not a clear understanding of the company philosophy.   Answer Question
    Negotiation Details
    There was no opportunity to negotiate, although I did try for higher compensation based on my experience.
    Accepted Offer
    Negative Experience
    Average Interview
  3.  

    Repair Management Representative Interview

    Anonymous Interview Candidate in Chattanooga, TN
    Anonymous Interview Candidate in Chattanooga, TN
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at HomeServe USA in July 2012.

    Interview Details

    Only had 1 interview, hires thru temp services and direct, looking for sales, customer service

    Interview Questions
    Negotiation Details
    $12 dollars an hour and $1500 bonus quarterly
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Inbound Customer Service Representative Interview

    Anonymous Interview Candidate in Chattanooga, TN
    Anonymous Interview Candidate in Chattanooga, TN
    Application Details

    I applied online. The process took 2 weeksinterviewed at HomeServe USA in May 2012.

    Interview Details

    Very realistic job preview.
    Got to sit and listen to actual calls and see what I would be doing.
    Interviewed with 3 different people.
    Defiantly knew what was expected before I was hired.

    Interview Questions
    Negotiation Details
    None, salary is set
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Senior Accountant Interview

    Anonymous Interview Candidate in Pinebrook, NY
    Anonymous Interview Candidate in Pinebrook, NY
    Application Details

    I applied in-person – interviewed at HomeServe USA in March 2012.

    Interview Details

    Interview with CFO ...wuestions about job funcation and how would you handle different adverse situations as it relate to accounting principals. What is the controls needed in cash and accounts paybale function. GAP principals dictate what control are in accounts payable and the cash applicaiton process. If you found any discrepancies...what is the process you would take to reconcile and who would you talk to in order to resolve the issue.

    Interview Questions
    • Procurement what is the function and controls   View Answer
    Accepted Offer
    Positive Experience
  7. 1 person found this helpful  

    Campaign Manager Interview

    Anonymous Interview Candidate in Stamford, CT
    Anonymous Interview Candidate in Stamford, CT
    Application Details

    I applied through an employee referral. The process took 2+ monthsinterviewed at HomeServe USA in August 2009.

    Interview Details

    Interview process wasn't bad - but recruiter (who has since left) was terrible. Played phone tag for 2 weeks because she wouldn't ever schedule a time and would just call at 9pm. Original "quick chat before phone interview" was the actual 2 hour phone interview. Took 2 weeks to get a written offer from date of formal offer - it finally came at 5pm on the Friday before labor day weekend. Made me do drug test before even giving me, or me accepting the formal offer. From resume submission to actual signing of the offer was 6 weeks.

    Have heard new people are better - but not by much.

    Interview Questions
    • The recruiter in the phone interview kept asking how I deal with people who have a different opinion from mine and how I get them to see my side and agree with me. Every answer I gave she would come back and ask "what if that doesn't work?" She did this about 3 times.   Answer Question
    Negotiation Details
    Negotiations weren't that bad. One piece of advice is to make sure everything they agree to is in writing. IE - I was told the position was bonus eligible (up to 10%) and ended up not being when I started. The initial offer also had a different (lower) title that what I originall applied for - so just watch the details.
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 4+ weeksinterviewed at HomeServe USA in November 2010.

    Interview Details

    applied online, got a call from main office in florida, scheduled for interview 3 weeks later, interviewed at a hotel in chattanooga, did not get a call back for a month, was offered job , was told that they had decided to hire more people.....(but i think it was because some of the initial hires did not show up)......did not get the call til training had already started.....had to drop everything and get a drug test that very day.....started classes two days after they began.

    Interview Questions
    Accepted Offer
    Negative Experience
    Average Interview

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