I applied online and the process took 2 weeks - interviewed at HomeServe USA in May 2012.
Interview Details –
Very realistic job preview.
Got to sit and listen to actual calls and see what I would be doing.
Interviewed with 3 different people.
Defiantly knew what was expected before I was hired.
Interview Question – None really. Typical Call Center Interview. Answer Question
Negotiation Details – None, salary is set
I applied through other source and the process took 2 weeks - interviewed at HomeServe USA.
Interview Details – Friendly interview. Very informative. They did a good job of explaining what they do and why they do it. We were able to walk through the call center to see where we would be working.
Interview Question – This was a typical interview. Answer Question
Negotiation Details –
There was no negotiation. The pay is the same for everyone. Bonuses are based on performance.
And, they don't tell you that they keep your bonus if you leave. Several took it to the Labor Board to be payed and won. It's a shame you have to take it to that point.
I applied through other source and the process took 2 weeks - interviewed at HomeServe USA in July 2012.
Interview Details – Only had 1 interview, hires thru temp services and direct, looking for sales, customer service
Interview Question – How you would handle a mad customer Answer Question
Negotiation Details – $12 dollars an hour and $1500 bonus quarterly
I applied through other source and the process took a day - interviewed at HomeServe USA.
Interview Details – Mass interview was completed in a job fair environment. Three interviews performed on the same day, which did save time. However, the interviews appeared redundant. Information given during the interview process was not consistent with actual job experience.
Interview Question – The most difficult question involved a specific incident with terms & conditions and how one would respond, but no background information given and not a clear understanding of the company philosophy. Answer Question
Negotiation Details – There was no opportunity to negotiate, although I did try for higher compensation based on my experience.
I applied through an employee referral and the process took 2 months - interviewed at HomeServe USA in August 2009.
Interview Details –
Interview process wasn't bad - but recruiter (who has since left) was terrible. Played phone tag for 2 weeks because she wouldn't ever schedule a time and would just call at 9pm. Original "quick chat before phone interview" was the actual 2 hour phone interview. Took 2 weeks to get a written offer from date of formal offer - it finally came at 5pm on the Friday before labor day weekend. Made me do drug test before even giving me, or me accepting the formal offer. From resume submission to actual signing of the offer was 6 weeks.
Have heard new people are better - but not by much.
Interview Question – The recruiter in the phone interview kept asking how I deal with people who have a different opinion from mine and how I get them to see my side and agree with me. Every answer I gave she would come back and ask "what if that doesn't work?" She did this about 3 times. Answer Question
Negotiation Details – Negotiations weren't that bad. One piece of advice is to make sure everything they agree to is in writing. IE - I was told the position was bonus eligible (up to 10%) and ended up not being when I started. The initial offer also had a different (lower) title that what I originall applied for - so just watch the details.
The process took 4+ weeks - interviewed at HomeServe USA in November 2010.
Interview Details – applied online, got a call from main office in florida, scheduled for interview 3 weeks later, interviewed at a hotel in chattanooga, did not get a call back for a month, was offered job , was told that they had decided to hire more people.....(but i think it was because some of the initial hires did not show up)......did not get the call til training had already started.....had to drop everything and get a drug test that very day.....started classes two days after they began.
Interview Question – role play to sell insurance Answer Question
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