Horizon Air

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Horizon Air Customer Service Agent Interview Questions & Reviews

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Interview Difficulty  

Average Difficulty
3 candidate interviews Back to all interview questions
Relevance Date Difficulty

Accepted Offer

Positive Experience

Average Interview

Customer Services Agent Interview

Customer Services Agent

I applied online and the process took 1 week - interviewed at Horizon Air.

Interview Details – For outstation interviews, you meet with the station manager and local leadership first. The interview questions were mostly scenario based and expect to be asked general behavioral questions. Questions about working on a team, following policies you don't agree with and making decisions on your own will be asked. Be sure your responses always include specific examples, you will go to the top of the stack with specific examples. After your one on one, they will send you to Seattle to interview with a recruiter. If you get sent to Seattle you have the job, the recruiter just wants to verify you meet company standards.

Occasionally the company will hold a group interview but only if hiring for multiple positions.

Interview Question – Describe a situation where a policy was enforced in which you did not agree with. How did you communicate that policy and how did you proceed?   Answer Question

Negotiation Details – None. Take it or leave it.

No Offer

Neutral Experience

Average Interview

Customer Service Agent Interview

Customer Service Agent
Missoula, MT

I applied online and the process took 1 week - interviewed at Horizon Air in April 2013.

Interview Details – The hiring process consists of 3 interviews: first a phone interview, which is pretty straight forward, they ask you a few simple questions.If you are success they invite you to a group interview at the airport. First they give a presentation and talk about the company and position. Then there is a group interview where they ask a past scenario question and if you are successful they tell you to stay for the one on one interview, which is more in depth, they ask you about your experience and behavioral questions.

Interview Question – Tell me about a time you disagreed with a new procedure at work.   Answer Question

Accepted Offer

Neutral Experience

Easy Interview

Customer Service Agent Interview

Customer Service Agent
Billings, MT

I applied online and the process took 1 week - interviewed at Horizon Air in October 2010.

Interview Details – First met with the local supervisor and after successfully completing that interview I was sent to Seattle for a secondary interview where the drug test and skills test were administered.

Interview Questions

  • Give an example of when someone told you to do a job without following the correct procedures and how did you handle that situation.   Answer Question
  • How would you handle a situation where a coworker showed up to work under the influence of drugs or alcohol.   Answer Question

Negotiation Details – none really

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