HostGator.com Interview Questions & Reviews
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Updated May 16, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 19 ratings 
“Easy” Interview
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Interview Experience [?] Based on 19 ratings
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| 1–10 of 19 HostGator.com Interviews | Sort by |
Tech Support at HostGator.com
Posted May 16, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2012 in Houston, TX (took a day)
I applied online and was contacted via email to call a number to set up an interview. I set up the interview and was interviewed within the same week. I was asked a lot of technical questions and knew the answers to all of the questions except for one. I was also asked about how I would handle various customer service issues, as well as my schedule and income preferences.
Interview Questions
Negotiation Details
I was able to negotiate the schedule that I wanted (except that I was told that new people have to work at least one weekend day), and I was also able to negotiate a higher-than-average (though still low) starting salary.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
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Helpful Interview?
Yes |
No
Inappropriate?
Technical Support Representative at HostGator.com
Posted Apr 26, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Feb 2012 in Houston, TX (took 4 days)
The interview process was more informative than inquisitive. Rather than overly challenge or pit candidates against one another, much of the interview process was spent on training videos and explanations of company policies.
Interview Questions
Reason for Declining
I chose to decline the offer as I felt there was not much room to integrate higher into the company, which was told to me from numerous current and former employees. Secondly, the turnover rate seems kind of high as employee satisfaction and pay seemed low for the industry standard in the area.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Presentation.
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Helpful Interview?
Yes |
No
Inappropriate?
Linux Systems Administrator I at HostGator.com
Posted Apr 16, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Apr 2012 in Houston, TX (took a day)
Interview took about 35 mins. Asked basic Linux Web Server admin type questions.
I got the impression, though this position does not necessarily involve interacting directly with clients they do want people who can give good customer support so there were several customer support type questions as well.
e.g What is the most frustrating thing about dealing with a client?
What is the most satisfying thing about customer support?
Interview Questions
Other Details
The interview consisted of a Phone Interview.
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Helpful Interview?
Yes |
No
Inappropriate?
Technical Support Representative at HostGator.com
Posted Feb 7, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2012 in Austin, TX (took 5 days)
I have always heard good things about HostGator and the work environment, so when I was laid off in October 2011, I decided to apply. At that time, I had a few friends who worked there, and they assured me HostGator was hiring. My application went in, and soon after, I received a form letter "thanks, but we're not currently hiring" response. I thought this was odd, but couldn't do much about it , so I continued on with my job search.
A few months later, now February, I found myself still without employment, and a friend of mine had just recently been hired by HostGator, so I decided to apply again. Application goes in, and soon after I again received the "We're not hiring" e-mail. Terrible news, but wait!... it turned out they sent the wrong e-mail. A follow up e-mail came in with a phone number asking me to schedule an interview. Because of the weekend, they scheduled my interview for the following Tuesday.
In order to prepare for the interview, I asked my friend who was hired in January about his interview. He told me he had interviewed twice (mid 2011 and this last time in January 2012), and both times he was offered a job. He told me there would be basic questions, but as long as I knew the bare minimum I would be more than okay. He then sent me a list of questions they asked him (roughly 10-15), and said 20% would suffice. Not wanting to test my luck with the "bare minimum," I also consulted friends of mine who had worked for the company for a longer period of time. The ones who had been there longest told me when they applied there wasn't even a test, and another friend who had been there for roughly 6 months told me he had a test, but it was no big deal, and the information I had gathered from my new-hire friend would be more than enough to get me hired.
On Tuesday, I go to the interview, fill out a background check form, and then the interview starts roughly 20 minutes after it was scheduled (and here I was worrying about being late). The first part of the interview, I was asked about previous customer support and technical support experience I had, and I told the interviewer about my previous 2 years of work and familiarity with the environment I would be working in at HostGator. Standard questions were asked "how would you deal with an irate customer?" "Tell me about a time when you took charge of a customer's problem in order to assure it was solved" "Describe yourself in 3 words", etc. No problems here.
Then came the Interview/Skills test. No assistance was given for the questions (no computer/notes could be used) but because I had prepared I was not too worried. The questions begin and I know some, other things I'm not too familiar with, but the interviewer seems to simply be gauging previous experience. Then everything begins to go far more in depth than I had planned for. I received the standard questions I expected, but was then asked to explain the processes behind them and where to find certain items and how to correct issues, etc. I know this is the job, but none of these items were even mentioned by any of my friends - even the one hired 4 weeks ago - and honestly, the questions seemed more suited for one of the administrator roles (based on what I have read in previous interview reports) rather than technical support. I was under the assumption they would test basic knowledge and then use the two-week training period to expand upon that knowledge, but apparently things have changed.
When I completed the interview, I was told they would get back to me by the end of the day or the next day at the lates. I then spoke with my friends again, and they all reassured me that I shouldn't worry about the interview. "The more you know, the more they ask," I was told.
A few hours later I received an e-mail telling me they chose another candidate. This leaves me somewhat dumbstruck. I dont mean to come off as someone who expects a job to just be given to them, but in comparison to previous hires by the company, I was on par if not higher. I have experience, I have a college degree, I have basic knowledge and a willingness to learn more. I thought I would have been a perfect fit for the company. Further more, I was unaware there was only one/a few openings. From what I gathered, HG was hiring in droves due to expansion... I don't know.
The whole situation was a bit unorganized and weird, to be honest, and HG's hiring policies seem to be a bit sporadic or varying from interviewer to interviewer. I guess it comes down to the luck of the draw.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Background Check.
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Helpful Interview?
Yes |
No
Inappropriate?
Chat Tech at HostGator.com
Posted Jan 24, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 in Houston, TX (took a day)
I sent in an application online and heard back only a few days later. I came in for an interview which was very quick and easy, it was a skills test where I had to find certain answers on their website and display that I had specific knowledge or ability to answer questions. Once finished I was given an offer and was contacted later with a start date.
Interview Questions
Negotiation Details
There was little to none, I was happy with the initial offer given and had no arguments.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Background Check.
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Helpful Interview?
Yes |
No
Inappropriate?
Linux Systems Administrator I at HostGator.com
Posted Jan 23, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Houston, TX (took a day)
Applied online at http://hostgator.com/jobs. Was contacted by someone from HostGator (HG) who was a recruiting coordinator for the company. She emailed me and said they would like to set up a phone "interview" and asked for my availability. Once the date and time was confirmed they sent me another email confirming such. Day of they sent another email confirming the phone interview and the time it was scheduled for. All very nice and helpful. In the email it also described some of the things you would need for the "interview". It suggested I would need an SSH client and described some of the topics that would be covered in the interview.
Interestingly enough, it said I was allowed to use any resource available to me to answer the questions (Internet, books and such) and that there was no time limit to the test, however, they did take into account the length of time it took to complete a question.
This is where I should clarify, the phone interview wasn't really an interview at all. It's strictly a skills test that involves using your computer and an SSH client to login to a test evaluation server they have and performing tasks and answering questions. At no point during the "interview" was I asked any personal questions about my background or anything of that nature. It was simply, "Hello, how are you. Do you have an SSH client? Ok good, here's the IP address of the server you'll be logging into".
This approach is likely due to the number of applicants they receive because of their large scale advertising on billboards. I previously lived in Nashville, TN where I saw them on the interstate and after moving to Houston, TX (where one of their offices are located) I saw many more. This is fine and dandy, but it really means you have to have top notch chops in order to do well on the skills test.
I unfortunately probably didn't have that. I consider myself a good Linux user, and have self taught myself basic system administration through things I've learned on the Internet and through the help of friends and IRC.
Some of the questions were very basic and I could answer easily. Others not so much.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Skills Test.
More HostGator.com Linux Systems Administrator I Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Junior Administrator at HostGator.com
Posted Jan 17, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 in Houston, TX (took 2 days)
I replied to an online advertisement via email. HostGator's hiring staff supplied me with a link to the online application. I was contacted by telephone for a brief phone interview with the Human Resources department, who scheduled a face-to-face interview at the Corporate Headquarters later that week. My interview was simple, quick, yet covered all major areas of concern on both sides of the table.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Background Check and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Linux Systems Administrator I at HostGator.com
Posted Jan 13, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Dec 2011 in Houston, TX (took a day)
Applied on-line, got an email from recruiter to schedule a technical interview over the phone next day. The interviewer was very friendly. It lasted about 40minutes and the questions were good (break-fix scenarios) I had a good time!... couple minutes later I had an offer from the recruiter via email.
Interview Questions
Reason for Declining
The salary was low and I had a better offer somewhere else.
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Skills Test.
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Helpful Interview?
Yes |
No
Inappropriate?
Technical Support Representative at HostGator.com
Posted Aug 20, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2011 in Austin, TX (took a day)
I've been in the dot com industry a long time, but this one took the cake. I was desperate during the recession for a job, heard Hostgator.com was hiring. I applied online, got a phone call requesting an "In person" interview. I went, very excited for the opportunity.
Interview Questions
Negotiation Details
What they offered wasn't enough to make a living, speaking in industry standards.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and an IQ/Intelligence Test.
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Helpful Interview?
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Linux Systems Administrator I-lll at HostGator.com
Posted Jul 8, 2011 — 0 of 1 people found this helpful
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2.0
Easy Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Jul 2011 in Austin, TX (took a day)
I was very displeased with my interview experience at HostGator. After I arrived I walked up to the building and see a note on the door, “secure building, knock and wait 10 seconds to be let in”, so I knocked and no one ever answered. I waited a good ten minutes at the door when someone finally exited. I asked if I could be let in, and was. The exiting HG employee had some very strange social skills. I walk up to the desk inside and sign-in and sit down. Another 5 minutes pass before the elusive receptionist shows up and ask me to fill out a background check form. While I’m filling out the form the receptionist and an employee are childishly playing with each other and discussing personal dating matters. During my interview there were no personal or previous history questions. No gauge for potential. It is basically one page screener of simple questions. You either get a checkbox or an X depending on your answer. I maybe got 5 wrong. After the questions are over I am told that they are not hiring for day shift, only evening and graveyard. I am only interested in day shift. Maybe that should be your first question instead of wasting my time.
Interview Questions
Reason for Declining
Based solely on the negative experience with the employees during my interview, I would not consider working at HostGator.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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