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University of Phoenix Call Center Specialist Interview Question

I interviewed in Phoenix, AZ and was asked:
"How aoukd you handle an irate student"
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Part of a Call Center Specialist Interview Review - one of 207 University of Phoenix Interview Reviews

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I would empathize as much as possible with the studebt and try to calm them, try to find the root issue and see what I can do to help the situation or who might be "qualified" to do so in a short amount of time.
- Interview Candidate on Nov 27, 2012 Flag Response

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