View All num of num See all Photos Netflix www.netflix.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 447 Reviews 557 Salaries 295 Interviews Follow Add Review or Salary Follow Add Review or Salary Interview Question Customer Service Representative Interview Aurora, CO Netflix How can you deal with an upset customer? Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 1 ▼ You need to find out what the customer really wants. They are usually upset because they don't understand the situation and why its happening. It helps to speak to them in a way they can understand. Interview Candidate on Jul 23, 2013 Interviews > Customer Service Representative > Netflix Add Answers or Comments To comment on this, Sign In or Sign Up.